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A low-level exception occured in

Community Beginner ,
Jun 27, 2024 Jun 27, 2024

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I'm using Adobe Premiere Pro Version 24.4.1. (Build 2) and still get this error message every single time

 

A low-level exception occured in

mlc.dll (GetAVICodecs)

 

How can I fix this error?

 

 

Bug Needs More Info
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Performance or Stability

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correct answers 1 Pinned Reply

Adobe Employee , Jul 16, 2024 Jul 16, 2024

Hi matthiasb22762405,

Thanks for checking in. Sorry that you have not heard back from the team yet. Is there anything more you can tell us about your system? See, How do I write a bug report?

 

In other cases like this, the webcam .dll had been interfering. I am not sure what mlc.dll does or controls. Learning a bit more about that item might be helpful.

 

I hope we can assist you with this shortly. Sorry for the frustration.

 

Thanks,
Kevin

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5 Comments
Adobe Employee ,
Jun 27, 2024 Jun 27, 2024

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Hi matthiasb22762405,

 

Sorry about the poor experience. We can get this checked. Let us know when exactly you are getting this error. Also, what is the format & codec of the media files you are working with?

 

Thanks,

Sumeet

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Community Beginner ,
Jun 27, 2024 Jun 27, 2024

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I work with all kinds of codecs and media files. I get the error message at the start regardless of opening an existing or new project.

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Community Beginner ,
Jul 03, 2024 Jul 03, 2024

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any update?

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Adobe Employee ,
Jul 16, 2024 Jul 16, 2024

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Hi matthiasb22762405,

Thanks for checking in. Sorry that you have not heard back from the team yet. Is there anything more you can tell us about your system? See, How do I write a bug report?

 

In other cases like this, the webcam .dll had been interfering. I am not sure what mlc.dll does or controls. Learning a bit more about that item might be helpful.

 

I hope we can assist you with this shortly. Sorry for the frustration.

 

Thanks,
Kevin

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Adobe Employee ,
Jul 17, 2024 Jul 17, 2024

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I updated the status of this bug report.

Status Needs More Info

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