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Audio Drop out on export

New Here ,
Feb 27, 2023 Feb 27, 2023

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Audio droping out randomly on export with most videos, used to be able to move audio to track 2 to fix issue but now audio drops out a couple seconds in on any track. Prores Video, wav audio file with no processing or keyframes added. Using match source high bit rate and High quality export settings and problem persists on both. General slower encoding times on PP and Media Encoder (ME almost unuseable) 

 

Both programs up to date (02/27/2023) on M1 Max Montery 12.3.1 Macboook Pro 

Bug Unresolved
TOPICS
Export , Performance or Stability , Sound

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correct answers 1 Pinned Reply

Adobe Employee , Apr 26, 2023 Apr 26, 2023

Hi @ashliem20 ,
Sorry for this problem. We have made one fix regarding the intermittent audio dropouts from exported files in the latest beta builds.  This fix is available in both Premiere and Media Encoder beta builds. 

Please check out the latest beta build version from the creative cloud and let us know how it goes there.

You can download the latest Beta builds from Creative Cloud --> Beta apps --> Premiere Pro (Beta)/Media Encoder(Beta) 
https://helpx.adobe.com/x-productkb/global/creative-cloud-public-beta.html

...

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Adobe Employee ,
Apr 26, 2023 Apr 26, 2023

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Hi @ashliem20 ,
Sorry for this problem. We have made one fix regarding the intermittent audio dropouts from exported files in the latest beta builds.  This fix is available in both Premiere and Media Encoder beta builds. 

Please check out the latest beta build version from the creative cloud and let us know how it goes there.

You can download the latest Beta builds from Creative Cloud --> Beta apps --> Premiere Pro (Beta)/Media Encoder(Beta) 
https://helpx.adobe.com/x-productkb/global/creative-cloud-public-beta.html

 

If you still face this issue, please share your project files(&media) here https://helpx.adobe.com/creative-cloud/help/share.html and we will check on our end.


Thanks,
Mayjain

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