Hi @Rhomanand_Chy0062
Thanks for submitting your bug report. We need a few more details to try to help with the issue.
Please see, How do I write a bug report?
When you get that dialog pop up can you check the box that says Adobe may contact me and let us know the email address you used. We can look on our end at what is possibly causing the problem.
What GPU Driver are you using?
Sorry for the frustration.