I recently subscribed to Premiere Pro 2024 and when I scroll through a certain clip it just crashes.

[Ipe23349403fi4r]

I recently subscribed to Premiere Pro 2024 and when I scroll through a certain clip it just crashes.

No warning or bad frames appear, it's just frustrating that I can't finish my project because of this. It's happened like 10 times. I've reset preferences, have the updated version and have deleted cache.  No compatibility issues when I run the check. I've gone through the recommended fixes and none of it helped.

[Ipe23349403fi4r]

I tried nesting the clip, still doesn't work.

[IanB_360]

Sorry you are experiencing this issue, and thank you for taking your time to file a bug report. We would like to help figure this out with you. The team would just need a little more information to begin troubleshooting. If you could just jump to the link here  How do I write a bug report and follow the steps to providing more information about your bug, we will gladly take a look.

Thank you so much for filing a bug. We appreciate your valuable time.

Ian

[R Neil Haugen]

Basic troubleshooting, no matter the app, needs complete data.

So ... CPU/RAM/GPU, GPU driver, and of course the media you're working with ... framesize/framerate, color space, format-codec, created by ... what?

And you say one clip crashes things. What specifically is that clip? Is it in any way different from any of the other clips? What are you doing when it crashes?

[Kevin-Monahan]

Updating the status of this bug report.