MXF File read error after updating to Premiere Pro 2023

[arcadiadb]

Hello,

I just opened my projects after updating to the latest version of Premiere and all my MXF files are showing up squished with half the frame green.  I have no idea what happened.  When I open the files from Finder they look fine, and everything was working perfectly before the upgrade.  See attached image.  Same problem when viewing clips in After Effects as well.  HELP!  I'm on deadline and not sure what to do.  May try downgrading to the last version to see if that fixes it for the immediate project.

[Byron Cortez]

In the Creative Cloud desktop application click on the video tab and in Premiere Pro click on "More info" and this window appears, click on the three dots again and choose "Other versions" so you can install the version again 2022, at least until you can work properly on 2023 (screenshot). Before you do that, you could try going into Project Settings and changing the Renderer in the General tab.

[arcadiadb]

Thanks Byron! Yep, I was able to downgrade which fixed the immediate problem.  Weird issue. Guess I should know better then to upgrade in the middle of a project.  Always thinking it will make things faster not break them, as I think I saw Premiere Pro was supposed to render AVC-Intra footage 2x faster on Applie Silicon.   

Here's more information in on my system and footage in case anyone out there can help solve it:

Apple M1 Max

Mac Os 13.0

MXF info:
Codec: AVC-Intra4K_LT

<Manufacturer>Panasonic</Manufacturer>
<SerialNo.>G7TUA0025</SerialNo.>
<ModelName>AU-V35LT1G</ModelName>

[Kartika Rawat]

Hi there!

Sorry about the issue. Could you try switching the video renderer to "Software Only" and see if that helps? https://community.adobe.com/t5/premiere-pro-discussions/faq-how-to-change-the-video-renderer-in-prem....

Let us know how it goes.

Thanks,

Kartika

[arcadiadb]

Hi Kartika, thank you for the reply!  Turning off Hardware Decoding in the Media preferences of Premiere did make the footage show up normally.  (I tried changing the setting in project settings, but that was grayed out in my project.)

Before trying this I also tryed clearing the media cache, which did NOT solve the issue. 

It seems that turning off Hardware Decoding will result in much slower performance so this is not a real fix.  I'll keep working in v 22.6.2 until a real solution can be found.

Thanks!

[mayjain]

Hi @arcadiadb,

Sorry about this issue. We haven't seen this error so far for MXF AVCI files. Can you please share any problematic files? I will check the problem with that specific file locally and update you accordingly.

Thanks,
Mayjain

[arcadiadb]

Hi, here's a google drive link to the smallest file I could find.  It is happening on all my MXF files shot on this camera, new and old.  

https://drive.google.com/drive/folders/111wFzp-SKrrFv9OSuk-8SqlpkBpKHDn2?usp=sharing

Let me know if there's a better way to send the file.  Thanks for your help!

[arcadiadb]

Curious if you're noticing the same issue and if you'd made any progress getting to the bottom of it?

[mayjain]

Hi @arcadiadb,

Thanks for sharing the media file. I was able to reproduce this issue. We are looking into this.

Thanks,
Mayjain

[scott leslie]

I'm getting the same issues here use MXF footage from the Varicam LT.

[arcadiadb]

Just tried out Premiere version 23.1 and the issue seems to persist.  Hopefully a solution can be found sometime soon!  Thanks for your work in investigating it. 

[arcadiadb]

Hi Adobe!  Any updates on this bug?

[Petr28350621x2hs]

Still no progress... 😞MXF is realy important file format for SONY camera users.

Mod note: Edited for content. Please abide by Adobe Community Guidelines.

[Mediatorget]

Very important to fix this, can't import footage from our sony cameras (fs7 and pmw 200( in after effects 2023 that used to work in previous versions.

[Hecubus114]

Having MAJOR issues Premiere 2023 working with XMF files. Extremely laggy, and I contimnuously get the "Error retrieving frame ****" every few seconds. Tried using Neat Video to denoise some footage, which always worked flawlessly before, and now the whole app crashes. Mac Studio with M1 Ultra chip.

[default29158556jx57jo]

Hi! Having an mxf error very much like those here: on M1 Mac laptop, version PPro 22.6. Get this error after playing the sequence (eventually) meaning it doesn't always happen, and it's randomly picking mxf files - meaning it doesn't give me an error on all of them. It's pretty random, and gets worse as I play it. Also seems to add more errors to other mxf files, the more I play the sequence, and maybe once I convert the file to another format and replace it, it moves on to another mxf file - almost like a virus...... I use mxf files A LOT - it's house format too, so this really is not good. The worst part: it drops in black frames on the export of the sequence. I have had to transcode clips that give me an issue in the past, but do not want to do that! Please tell me 2023 has fixed this issue.....???? Or some solution please? I'm about to start a 6 month longform show project and cannot have this keep happening. Thank you....Leslie from a cable network

[Adam3046455195kv]

Hi there, 

Did you ever get to the bottom of this issue? I'm having similar issues where my MXF files just won't open in premiere and it completely crashes my machine. So frustrating.

I'm using Premiere 2023 on a Mac

[arcadiadb]

Nope no solution yet.  Please private message @mayjain to keep it on his radar and make it a priority.  I'm stuck not updating, because I have an ongoing project that uses Varicam footage that still isn't supported in the new version! 

[mayjain]

Hi @Adam3046455195kv ,

Sorry for the problem. Can you please metion system/OS details and Premiere Pro version?
I see the file shared by you works fine with Premiere Pro 23.4 on M1 MacBook Air/macOS 12.5.1.
Any specific details which can help me reproduce this issue at my end?

Thanks,
Mayjain

[mayjain]

Hi All,
Sorry for this issue again. We have fixed it in the latest beta build(starting Beta 23.6.38). You should no longer see this half green frame with any of your MXF media files.

Please check out the latest beta build version from the creative cloud and let us know how it goes there.

You can download the latest Beta builds from Creative Cloud --> Beta apps --> Premiere Pro (Beta)/Media Encoder (Beta)
https://helpx.adobe.com/x-productkb/global/creative-cloud-public-beta.html

If you still face this issue, please share your media files here https://helpx.adobe.com/creative-cloud/help/share.html and we will check on our end.

 Thanks, Mayjain 

[Adam3046455195kv]

Thanks for looking into this Mayjain

I have downloaded the latest beta version and tested out the problematic files I have but unfortunately, I'm still getting the same issue with the 4096 x 2160p MXF file.
The screenshot attached is what happens with the files when opening them in Premiere.

The problem exists in Media Encoder as well and I'm unable to encode them into other formats.

I have been able to encode the files using a Free video encoder called Handbrake but it's not ideal.

No issues with 1920 x 1080p or 3840 x 2160p files, only 4096 x 2160p

Here's a link to the three files - https://we.tl/t-JIW25FmHTZ

Any help would be hugely appreciated

Thanks,

Adam

[arcadiadb]

Yeah!  It's working on my end.  THANK YOU!!!!

[Hecubus114]

It is *somewhat* fixed for me - I am able to use the denoise plugin, but rendering is still extremely slow on 3840 x 2160 MXF clips. Also, I am still constantly (like, literally every couple seconds) getting the "error retrieving frame..." error. However, no crashing on this attempt of using it. Still slow and frustrating though.

[himynameismatt22]

Hello. 

There is a similar issue with Premiere 2023 today. 2 different computers are having the same problem with the same large project containing MXF files. The Program monitor will not show a frame or playback video whatsoever. Audio will playback, but no video. We've tried clearing the cache, changing the render settings, and unlinking and relinking media, but it just won't work. The only way to get the video to work in the Program is to use the F shortcut key and drag the video back down into the sequence. THEN it will show in Program. 

Any other ideas besides what I listed? This is a 10 min doc with 2 cams and I don't want to have to drag and drop each in/out point in again from Source. 

[jamieclarke]

updating status as fixed in 23.6