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Old project file not open in PR PRO 2025

Community Beginner ,
Oct 18, 2024 Oct 18, 2024

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I can't open my old and new projects on Premiere PRO 2025, just crashes instantly

Bug Needs More Info
TOPICS
Performance or Stability , Projects or collaboration , User experience or interface

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correct answers 1 Pinned Reply

Adobe Employee , Oct 21, 2024 Oct 21, 2024

Hi @Leonardo35228994u5u4,

Thanks for the report. Welcome to the forum! Can you try launching with Shift pressed down? In the Reset Options box, choose to launch without third-party plug-ins. What happens? Let us know.

 

I hope that helps. Sorry for the problem.

 

Thanks,
Kevin

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Adobe Employee ,
Oct 21, 2024 Oct 21, 2024

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Hi @Leonardo35228994u5u4,

Thanks for the report. Welcome to the forum! Can you try launching with Shift pressed down? In the Reset Options box, choose to launch without third-party plug-ins. What happens? Let us know.

 

I hope that helps. Sorry for the problem.

 

Thanks,
Kevin

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
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Community Beginner ,
Oct 24, 2024 Oct 24, 2024

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I tried this and it did not work. 

M

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New Here ,
Nov 05, 2024 Nov 05, 2024

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I'm having the same problem! What a nightmare! The suggestion to launch with shift pressed down didn't work... Can anyone help?

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Community Expert ,
Nov 05, 2024 Nov 05, 2024

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When you get the dialog holding shift, delete the cache. Do that for every update. If it doesn't work, you can try doing the shift again and reset your preferences.

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New Here ,
Nov 06, 2024 Nov 06, 2024

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I tried this also, but it still hasn't worked...

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Community Expert ,
Nov 06, 2024 Nov 06, 2024

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Feel free to elaborate at any time JD.

What did you do? Just starting PP with shift down doesn't fix anything by itself. What settings did you use?

What media, what OS, the Info Needed for Bug Report  , what have you tried?

 

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