P: Premiere Pro Freeze During Export Using Hardware Encoding (NVIDIA RTX 5070)

[AL-Shami]

Hi Adobe Community,

I'm experiencing consistent freezes when exporting projects using CUDA acceleration with my new NVIDIA GeForce RTX 5070. This occurs in both Adobe Premiere Pro and Media Encoder.

Bug Report Details:

• Product(s) Affected:

  • Adobe Premiere Pro (25.2)

• Operating System: Windows 11 Pro

• GPU: ASUS Prime GeForce RTX™ 5070 OC Edition 12GB GDDR7

• GPU Driver: NVIDIA Studio Driver (Latest version available at the time of this report)
  

Issue Description:
Since upgrading to the ASUS RTX 5070, Adobe Premiere Pro freeze during export when CUDA acceleration is enabled. The application becomes completely unresponsive at a random percentage of export progress. No error message is displayed, and no crash logs seem to be generated. The application process cannot be terminated via Task Manager, forcing a full PC restart.

Project & Export Settings (Typical Scenario):

• Source Footage: H.265

• Sequence Resolution: 1080p

• Sequence Duration: Approximately 40 minutes

• Effects Used: Minimal (no heavy effects or LUTs)

• Preview Rendering: Not used

• Export Format: H.264

• Renderer: Mercury Playback Engine GPU Acceleration (CUDA)

• Encoding: Hardware Encoding

Steps to Reproduce:

1. Open a project in Premiere Pro (e.g., a 40-minute timeline with H.265 footage, simple edits, no heavy effects).
2. Go to File > Export > Media.
3. Set Export Format to H.264.
4. Ensure "Performance" is set to "Hardware Encoding."
5. Under Video > Encoding Settings (or similar, depending on version), ensure the Renderer is set to "Mercury Playback Engine GPU Acceleration (CUDA)."
6. Start the export (either directly from Premiere Pro or by queuing to Media Encoder).

Expected Result:
The export completes successfully（New RTX 5000 series now support 4:2:2 10bit H.265 natively）

Actual Result:
The application (Premiere Pro) freezes at a random point during the export. It becomes unresponsive, and the system requires a hard restart as the application cannot be closed via Task Manager.

Additional Notes:

• The problem is reproducible in both Premiere Pro direct export and Adobe Media Encoder.

• Switching to "Software Eng" rendering allows exports to complete, but this is not ideal.

I would appreciate any insights, troubleshooting steps, or guidance on whether this is a known compatibility issue. Please let me know if further information is required.

Thank you!

[FlyingFourFun]

this could explain the "cant access audio" error, maybe....

[승남34030565mflt]

H264에서 특히 그러한 문제점이 발생합니다.

MXF MOV 파일 내보내기는 증상이 일어 나지 않고 H264 내보내기시 하드웨어 가속 사용시 내보내기 멈춤

빨리 개선해줘 어도비!!!

[승남34030565mflt]

24,25버전 모두 h264 하드웨어 가속 사용한 내보내기 사용에서 멈춤 현상 발생! 

5070그래픽카드!  3060사용시 문제 없음

[R Neil Haugen]

In case you haven't noticed, there are many threads on this with Premiere ... as there are on the BlackMagic forums with Resolve ... and others.

Clearly some of the 50 series cards have issues that Nvidia has finally acknowledged, and that Nvidia, Adobe, BlackMagic and others are trying to get sorted out at this time.

Some users changed to a different 50's card, and that worked. Some tried that, it didn't work. Some have gone into the bios and changed the processing speed for the card successfully, but for others, that didn't help.

And some simply updated or rolled back the Nvidia driver and their card works.

Yea, it's a mess ... and I'm sorry you and others are having the trouble. I was ready to get a 5070Ti to update my 2080Ti ... but under the current circumstances, I'll be waiting until this is fixed.

[amiable_ocean8560]

Hi! Same here with my brand new 5070...

My PC:

-B650 Gaming Wifi Gygabite

-800W+ gold power supply

-AMD Ryzen 9, 9900X

- PALIT RTX5070 12gb

-1tb nvme

-32gb Fury ram.

-Win 11 last version

Wanted to know if you guys have similar hardware or with another setup, eg.: Intel CPU, or X670 o X870 chipset are getting the errors when exporting.. Just aiming to isolate the error...

Thanks! Hope this can be fixed as soon as possible.

AC

[randyw54437024]

I returned my 5080 and picked up a 4080 Super. Haven't fully thrown everything at it yet, but so far so good.

[andreas.antoniades]

I am running Windows 11. I have had the same issue with my newly purchased 5070 Ti. This was a major upgrade for me (from 2060!) so you can imagine how frustrating it has been not being able to export. Hardware encoding would fail 95% of the time. Later on, for bigger exports, not even software encoding would work so this was a complete blocker for me!

I tried different things but I just downgraded the driver to Studio Driver 572.60 (Thu Feb 27, 2025) and both a software encoding and hardware encoding (video is H.264, 3000x3000, 25 fps) that were previously consistently failing (like 10 times!) completed successfully on the first attempt. Note that the speed is not as fast as with the newer driver but I prefer something that actually completes than something that goes faster only to crash and burn!

Maybe more people could try this and report back whether it works https://www.nvidia.com/en-us/drivers/details/241087/

Disclaimer: Very new installation of the 5070 so I don't have experience of any other issues newer drivers solved. My idea was to use a driver that was older than when the issues started being reported.

[MyerPj]

Let us know @randyw54437024 

[Shreeya_Kulkarni9449]

@pkirst sent you the DMP file on private message. Pls check.

[Костянтин32725840ljt3]

msi Vector 16 HX AI A2XWIG-290IT same here on 5080 laptop,

on desktop 3090 all fine. Now downgraded to 572.83 (oldest avaliable on nvidia site), worked like a charm, thanks for people that write this solution.

[Jereomy26015418tyqu]

I just did the audio check and it worked for me, 
Try exporting the video with out the audio, and then export the audio separetly, and just fuse it in another program. 

I want to know if this is a viable fix for people having the same issue. 

[MyerPj]

@Jereomy26015418tyqu did you notice that post above from @andreas.antoniades and confirmed by @Костянтин32725840ljt3 right above you that they had some success with nvidia driver: Studio Driver 572.60 (Thu Feb 27, 2025)

Give that a try and let us know.

[Jereomy26015418tyqu]

I am with the latest drivers, and it works for me, thats what im saying, is that if somoene else is having the issue with those drivers, or with actual drivers, my method works. At least for me it does.

[Rareh_RRH4510]

New user of RTX 5060. Have the exact same problem. Bought the graphics card yesterday, sending it back tommorow. No fix found

[R Neil Haugen]

Some users have no issues, some fixed with changing the drivers, and everyone hoping Nvidia gets this figured out. 

[Daniel31572930sqvu]

5070 user here.

Not to jinx it but I've been having success rolling back my driver to 572.83 and using Premiere 25.1.

[Tsimdux]

@Jereomy26015418tyqu What program are you using to fuse the video and audio back together. Normally I would use Premiere for that...

I would try rolling back drivers, but I also use my GPU for gaming and AI, so I don't want to mess anything else up. I'll try exporting without audio and see how that goes.

[승남34030565mflt]

안녕하세요 지금도 당신은 문제없이  h264 및 기타 내보내기 익스포트 작업을 잘 수행하고 있나요? 

[Dmitrysesthetic]

I bought the latest MSI Titan 18 HX AI just to make sure my videos will render faster than last time, gate it 96gb of Ram and 2 SSD of 2TB. Well... I honestly though it was the laptop problem. I updated every single driver, Windows update and ofc Adobe (Even tried Beta). 

My frustration is endless because I was waiting for these laptops so long and by the end of the Testing Adobe Premiere Pro is working even worse than my RTX4070 laptop. 

Worse because I was not able to finish the render (95-98% and it stuck and did not even possible to close in manager, only hard reboot).

Also it crashes while scaling the layers of something (or black screen for 10 sec or so). Also timeline is dropping frames with 4K 4:2:0.

Speed - yeah, like 2-2,5x faster with 4K but only until 95% lol. I tried different projects and settings. Videos under 25 mins works well, prettt fas, can be finished. I was truly disappointed and returned my laptop thinking it's just some broken model maybe, but then I discovered that it's RTX50-s series problem... Honestly I couldn't imagine that after almost a Year after 5090 launched there's no any official announcement from NVIDIA or Adobe.. it's unbelievable and horrible because I was so happy to bring it home and finally speed up my workflow - but soo disappointed in the end. 

I then bought RTX4090 laptop just to compare and speed the work for some time - works good, no prombels at all. 

[Dmitrysesthetic]

Hey! Do you experience any issues now or it works perfectly fast with no problem? 

[Dmitrysesthetic]

@Костянтин32725840ljt3 Hey! Do you experience any issues now or it works perfectly fast with no problem? Are you able to export bigger videos like 1 hour + ? Thank you 🙏

[Костянтин32725840ljt3]

@Dmitrysesthetic very unstable, cannt finish, and now even refuse to open projects, currently working on my desktop 3090, bought laptop, but cannt use(((. Nvidia fix pls

[AbdulKareamUsaileh]

This Solution saved me in Adobe Pr & Ae ,Although RedShift in C4D didn't like to downgrade the driver .

I first used NVIDIA Cleanup Tool then install NVIDIA Studio Driver 572.60 , after that Adobe Pr & Ae seems to be stable now

So thx.

[Dmitrysesthetic]

@AbdulKareamUsaileh Oh, are you able to finish the render of any project even if it's big enough by using h264/5? Can you share more of your experience please 🙏

[Mark Morreau]

This solution is also working well for me with my PNY RTX5080.
I used Display Driver Uninstaller, rebooted, and installed Nvidia Studio Driver 572.60.
I am able to export H264 and Quicktime without any problems. Thankfully.
I am using Premiere 25.3 on Windows 11

I see that Nvidia have released new drivers today, August 12th. Who is brave enough to try them?