P: Premiere Pro Freeze During Export Using Hardware Encoding (NVIDIA RTX 5070)

[AL-Shami]

Hi Adobe Community,

I'm experiencing consistent freezes when exporting projects using CUDA acceleration with my new NVIDIA GeForce RTX 5070. This occurs in both Adobe Premiere Pro and Media Encoder.

Bug Report Details:

• Product(s) Affected:

  • Adobe Premiere Pro (25.2)

• Operating System: Windows 11 Pro

• GPU: ASUS Prime GeForce RTX™ 5070 OC Edition 12GB GDDR7

• GPU Driver: NVIDIA Studio Driver (Latest version available at the time of this report)
  

Issue Description:
Since upgrading to the ASUS RTX 5070, Adobe Premiere Pro freeze during export when CUDA acceleration is enabled. The application becomes completely unresponsive at a random percentage of export progress. No error message is displayed, and no crash logs seem to be generated. The application process cannot be terminated via Task Manager, forcing a full PC restart.

Project & Export Settings (Typical Scenario):

• Source Footage: H.265

• Sequence Resolution: 1080p

• Sequence Duration: Approximately 40 minutes

• Effects Used: Minimal (no heavy effects or LUTs)

• Preview Rendering: Not used

• Export Format: H.264

• Renderer: Mercury Playback Engine GPU Acceleration (CUDA)

• Encoding: Hardware Encoding

Steps to Reproduce:

1. Open a project in Premiere Pro (e.g., a 40-minute timeline with H.265 footage, simple edits, no heavy effects).
2. Go to File > Export > Media.
3. Set Export Format to H.264.
4. Ensure "Performance" is set to "Hardware Encoding."
5. Under Video > Encoding Settings (or similar, depending on version), ensure the Renderer is set to "Mercury Playback Engine GPU Acceleration (CUDA)."
6. Start the export (either directly from Premiere Pro or by queuing to Media Encoder).

Expected Result:
The export completes successfully（New RTX 5000 series now support 4:2:2 10bit H.265 natively）

Actual Result:
The application (Premiere Pro) freezes at a random point during the export. It becomes unresponsive, and the system requires a hard restart as the application cannot be closed via Task Manager.

Additional Notes:

• The problem is reproducible in both Premiere Pro direct export and Adobe Media Encoder.

• Switching to "Software Eng" rendering allows exports to complete, but this is not ideal.

I would appreciate any insights, troubleshooting steps, or guidance on whether this is a known compatibility issue. Please let me know if further information is required.

Thank you!

[noam_weizman9905]

Thanks, but I don’t think that’s the issue.
To be more precise, I can cancel the export, but then I have to shut down the computer in order to exit the software itself."

[jamieclarke]

Hi @noam_weizman9905 - There is an issue with the 50 series graphics cards, I will merge your post with the primary thread. Please check the pinned post.

[Dmitriy36779285gov2]

The answer was already given on the previous page.

[승남34030565mflt]

"하드웨어 가속 GPU 스케줄링(Hardware Accelerated GPU Scheduling)" 옵션을 찾아 토글 스위치를 **"Off"**로 설정합니다.

[mehdi_8381]

Hey guys,

For those who don't want to disable the GPU Hardware Acceleration option (or haven't found it), if you're making short videos (TikTok or YouTube Shorts), I have a solution!

Personally, I start the first render, knowing that it will crash, so I cancel it when it's around 20% complete, and then...

I close ALL and restart Premiere Pro, do a render, and, I don't know why, but the second render goes smoothly without any bugs.

It's not a viable long-term solution, especially since most of you are editing long-form videos, but it's better than nothing i guess…

PS : It's unbelivable that we have to wait so many weeks for a patch for this problem when we pay a monthly subscription. It's crazy.

[R Neil Haugen]

The issues with the 50 series cards are across all pro video post apps ... it isn't an "Adobe" specific problem. I work in Resolve daily, and am on the BM forums ... same problems there.

From what's been said, Nvidia and the various software companies are trying to get this sorted. And yes, it's a mess.

But again, it's not caused by anything about Adobe or it's software.

[Mark Morreau]

NVIDIA Studio Drivers released today, 10 September 2025, version 581.29, says in the release notes under 'Open Issues' :
Adobe Premiere Pro: Some system configurations can freeze during export using
hardware encoding [5431822]
So clearly still an issue.

[pkirst]

Hi, 
We release Game Ready Driver today, Sept 10th, 581.29 which includes the fix for this issue.  You can access this driver below :

> https://www.nvidia.com/en-us/drivers/details/254394/

Please note that the next NVIDIA Studio Driver to pick up this fix is scheduled for Sept 30th. 

[pkirst]

I apologize, we also posted NVIDIA Studio Driver today Sept 10th, which includes the fix, 581.29

>https://www.nvidia.com/en-us/drivers/details/254262/

[jamieclarke]

Hi All - Please install NVIDIA Studio Driver 581.29.  Let us know if that helps your issue.

[FlyingFourFun]

@pkirst There is another post where the 'known issues' for driver 581.29 still lists issues with export on premier.  Maybe that change log needs updating.

 Previous posted by @robatst 

[Cunningcory]

@pkirst @jamieclarke 

I downloaded and installed Nvidia driver 581.29, turned "Hardware-accelerated GPU scheduling" back on in Windows 11, and restarted my computer. I then attempted to export using Adobe Media Encoder. The exact issue still remains. The export froze at 4:46 into encoding. Media Encoder hangs when trying to close. It's acting no different than before I updated the driver.

Unfortunately it seems that the changelog is correct and this is still an open issue. @pkirst can you check again and see if this fix just didn't make it into this driver update? Thank you for the update. For now it looks like I'm turning Hardware-accelerated GPU scheduling off again.

[Spankers]

Yup, same thing happens to me, it's not fixed if I turn the hardware accelerated gpu scheduling back on.

[mehdi_8381]

Ah, so it's NVIDIA's fault?

My bad I really thought it was only about Adobe, since most of the posts are related to Premiere Pro. But this is a Premiere Pro forum, so it makes sense...

[R Neil Haugen]

Easy mistake to make. So no problem, and yea, this has been an epic mess of a rollout of expensive GPUs.

Different things seem to have gotten them working in different systems and apps. Many just won't work correctly.

So figuring out all the various ways they seem able to mess things up is apparently proving a big challenge for Nvidia and the software makers.

[Kostiantyn25]

@pkirst I have tested the newest driver on MSI 5080 laptop. For me it's more unstable then previous studio driver. Previous is "stable" with disable GPU scheduling. New stop render at 99% and freeze in Media encoder (no error nothing, just freeze), which has never happened on previous, so I am rolling back to 580.97-notebook-win10-win11-64bit-international-nsd-dch-whql.exe

[Kostiantyn25]

I will add that this happened to me only on 3rd render (2 previous was fine), all this with disabled GPU scheduling. But I have no time to bug test, just rollback on previous, which no give me freeze after 30+min reder at 99%

[Clay22415536tyf9]

Same issue with RTX 5080. Freezes up after a bit and I need to retart my computer whenever it happens to be able to use Media Encoder again. 

Seems like this has been an issue for awhile. Any update?

[R Neil Haugen]

Issues with 50 series cards can come from the cards themselves. They are problematic across all the video post apps at this time. Resolve Premiere whatever. 

Some reported changing a BIOS or OS setting to get working, changing drivers, and many have RMA'd their card.

[Witold3607716889yl]

@jamieclarke downloaded (581.29) drivers - problem still occurs. The same one

[Witold3607716889yl]

But not only on RTX50 cards - on 4090 also

[MeDocs374947182vbx]

Hi,
I have installed 

Nvidia Studio Driver 581.29 for my GTX 5080 and I am using
Premiere Pro 25.5.0 (Build 13) and
Media Encoder 25.5 (Build 13)
GPU scheduling is on.

Still getting the same problem: export of a complex video project (4k, 3h footage, use of flicker-free plugin) fails after 30 min to 1.5 h of rendering.

A dump of the media encoder instance while crashing can be found here: Adobe Media Encoder.zip

Maybe this helps.
Thanks for your work!

[noam_weizman9905]

So basically there’s no solution right now?

[Cunningcory]

@noam_weizman9905 Disable GPU Hardware Acceleration in Windows. Everything will work fine after that until Nvidia fixes it.

[noam_weizman9905]

And does this setting change not affect anything? In terms of quality?