P: Premiere Pro Freeze During Export Using Hardware Encoding (NVIDIA RTX 5070)

[AL-Shami]

Hi Adobe Community,

I'm experiencing consistent freezes when exporting projects using CUDA acceleration with my new NVIDIA GeForce RTX 5070. This occurs in both Adobe Premiere Pro and Media Encoder.

Bug Report Details:

• Product(s) Affected:

  • Adobe Premiere Pro (25.2)

• Operating System: Windows 11 Pro

• GPU: ASUS Prime GeForce RTX™ 5070 OC Edition 12GB GDDR7

• GPU Driver: NVIDIA Studio Driver (Latest version available at the time of this report)
  

Issue Description:
Since upgrading to the ASUS RTX 5070, Adobe Premiere Pro freeze during export when CUDA acceleration is enabled. The application becomes completely unresponsive at a random percentage of export progress. No error message is displayed, and no crash logs seem to be generated. The application process cannot be terminated via Task Manager, forcing a full PC restart.

Project & Export Settings (Typical Scenario):

• Source Footage: H.265

• Sequence Resolution: 1080p

• Sequence Duration: Approximately 40 minutes

• Effects Used: Minimal (no heavy effects or LUTs)

• Preview Rendering: Not used

• Export Format: H.264

• Renderer: Mercury Playback Engine GPU Acceleration (CUDA)

• Encoding: Hardware Encoding

Steps to Reproduce:

1. Open a project in Premiere Pro (e.g., a 40-minute timeline with H.265 footage, simple edits, no heavy effects).
2. Go to File > Export > Media.
3. Set Export Format to H.264.
4. Ensure "Performance" is set to "Hardware Encoding."
5. Under Video > Encoding Settings (or similar, depending on version), ensure the Renderer is set to "Mercury Playback Engine GPU Acceleration (CUDA)."
6. Start the export (either directly from Premiere Pro or by queuing to Media Encoder).

Expected Result:
The export completes successfully（New RTX 5000 series now support 4:2:2 10bit H.265 natively）

Actual Result:
The application (Premiere Pro) freezes at a random point during the export. It becomes unresponsive, and the system requires a hard restart as the application cannot be closed via Task Manager.

Additional Notes:

• The problem is reproducible in both Premiere Pro direct export and Adobe Media Encoder.

• Switching to "Software Eng" rendering allows exports to complete, but this is not ideal.

I would appreciate any insights, troubleshooting steps, or guidance on whether this is a known compatibility issue. Please let me know if further information is required.

Thank you!

[noam_weizman9905]

@Cunningcory And does this setting change not affect anything? In terms of quality?

[FlyingFourFun]

there is zero impact to quality.

Hardware GPU scheduling on allows the GPU to manage itself, which means your CPU is doing less work - in theory, this means you can get better performance in some cases.

Benchmarks however have shown mixed results, with same games show gains, others do not.

Its widely believed that this has a negligible effect on applications such as Adobe.   I have not tested it,  as my RTX 5090 is still in transit.

You can expect the same quality with the feature off or on - potentially a very minor performance impact, but there is no clear evidence for Adobe software.   If you are a gamer, you might want to turn it back on before playing games - but that requires a system restart.

[Cunningcory]

@noam_weizman9905 As far as I'm aware, there's no change to speed/quality when it comes to video editing with HAGS on versus off. The biggest tradeoff comes in gaming, where turning off HAGS also disables DLSS Frame Generation (a big feature of the 50 series cards). As a result, if you play a game where you want to utilize Frame Gen, you'll have to toggle HAGS back on and restart your computer. Then when you go back to video editing you'll need to toggle it off and restart your computer once more.

[pkirst]

Need to apologize again but NVIDIA Studio Driver and NVIDIA Game Ready Driver 581.29 does not contain all the required fixes for this issue.  

We will have all the required NVIDIA Driver changes to address this issue in our Sept 30th Studio & Game Ready Drivers. These drivers are expected to post to http://nvidia.com/drivers on the morning of Sept 30th (PST). 

To unblock any critical work, please install and utilize NVIDIA Driver version(s) 573.22 and 572.83 

[Daniel31572930sqvu]

So I'm finally going to be able to use my graphics card for the reason to why I spent £500+ on it 6 months later with no compensation? Fantastic.

[zachary_2720]

Wow. I thought I was going absolutely insane when this has been happening to me for the better part of 3-4 weeks. I am a brand new PC owner, my first ever build. I was about to haul this thing back to Microcenter before I found this thread. Wild. 

Adding more context, my exports are CONSISTENTLY stuck during the encoding phase. No heavy edits, Tik Tok length clips.. MAX 2 min. Regularly gets to 8-30% before it just loses its mind. Even after I end the task, the program cannot be closed, it continues to run in the background and does not respond to task master. 

Was vastly dissapointed, believed I effed up the build in some way shape or form. Will have to migrate my files onto my portable harddrive and try on my mac. REALLY HOPING this driver fix in 2 weeks is the solution. 

[MPEO]

Wow. So it appears that it's a driver issue. I'm having the same issue with RTX 5050. 

[MPEO]

How can I get these old drivers? It's not showing on the previous list of drivers. The oldest I can get is 577.

[MyerPj]

https://www.nvidia.com/en-us/drivers

When I go to the above, I put in my driver / windows info, and press Find, then it shows me the latest Studio and game driver, under that is View more versions.. That takes me backwards to 03/18/25 and driver 572.83

[kylied42404115]

Very glad to hear a potential fix is coming.  I've been having this same issue with my new RTX 5080.  Doesn't happen on every project but the symptom persists on once it starts happening. The only workaround I found useful was switching to software encoding which seems to fully bypass the problem so driver issue makes sense.  Before I found the solution this had me so frustrated I was watching Davinci tutorial videos, ready to jump ship.

[Exodus-FL37970569tuvz]

My render keeps getting stuck randomly, when my render gets stuck CPU and GPU usage drop from the perfomance tab and when I cancel the render my premiere pro gets frozen and after force quit it does not open again until I restart my whole PC

sometimes it crashes my PC

Im just rendering a raw video file with out any animation, I also tried it with different projects, all projects are doing the same thing which were running fine back then

My drivers are all updated
Windows Updated
Windows Activated
Adobe Cloud Purchased
also there is a lot of space in all drives
also deleted media cache
changes the location of media cache files

at this point IDK what to do either than burning my PC

System Requirements are:
Intel Core i7-9700K
5060 8GB
32GB Ram Corsair
Samsung EVO 980 1TB
my whole system information are attached below

[jamieclarke]

Hi @Exodus-FL37970569tuvz - There is a known issue with the 50 series GPUs where exports are freezing.  Please fall back to Studio driver version 573.22 or 572.83.  I will merge your post with the primary thread so you are notified of updates.

[Exodus-FL37970569tuvz]

thankyou so much, I thought I was going insane that's a huge relief to atleast identify the problem

[Exodus-FL37970569tuvz]

how to revert my drivers to specifically this version? because at nvidia website the oldest versions is 576.52

[MyerPj]

I answered this above, but if you click <Find> then the Studio driver (tab), under the current Studio driver is 'View More Versions'. Driver Versions still to: 572.83

[Dmitriy36779285gov2]

Hey, @jamieclarke 

I've tried installing these drivers. There are really no freezes and artifacts with them. But the new transitions that appeared in Premiere 25.5 (Film Impact) don't work with them. 

Therefore, the only working way is to disable GPU scheduling.