P: Premiere Pro Freeze During Export Using Hardware Encoding (NVIDIA RTX 5070)

[AL-Shami]

Hi Adobe Community,

I'm experiencing consistent freezes when exporting projects using CUDA acceleration with my new NVIDIA GeForce RTX 5070. This occurs in both Adobe Premiere Pro and Media Encoder.

Bug Report Details:

• Product(s) Affected:

  • Adobe Premiere Pro (25.2)

• Operating System: Windows 11 Pro

• GPU: ASUS Prime GeForce RTX™ 5070 OC Edition 12GB GDDR7

• GPU Driver: NVIDIA Studio Driver (Latest version available at the time of this report)
  

Issue Description:
Since upgrading to the ASUS RTX 5070, Adobe Premiere Pro freeze during export when CUDA acceleration is enabled. The application becomes completely unresponsive at a random percentage of export progress. No error message is displayed, and no crash logs seem to be generated. The application process cannot be terminated via Task Manager, forcing a full PC restart.

Project & Export Settings (Typical Scenario):

• Source Footage: H.265

• Sequence Resolution: 1080p

• Sequence Duration: Approximately 40 minutes

• Effects Used: Minimal (no heavy effects or LUTs)

• Preview Rendering: Not used

• Export Format: H.264

• Renderer: Mercury Playback Engine GPU Acceleration (CUDA)

• Encoding: Hardware Encoding

Steps to Reproduce:

1. Open a project in Premiere Pro (e.g., a 40-minute timeline with H.265 footage, simple edits, no heavy effects).
2. Go to File > Export > Media.
3. Set Export Format to H.264.
4. Ensure "Performance" is set to "Hardware Encoding."
5. Under Video > Encoding Settings (or similar, depending on version), ensure the Renderer is set to "Mercury Playback Engine GPU Acceleration (CUDA)."
6. Start the export (either directly from Premiere Pro or by queuing to Media Encoder).

Expected Result:
The export completes successfully（New RTX 5000 series now support 4:2:2 10bit H.265 natively）

Actual Result:
The application (Premiere Pro) freezes at a random point during the export. It becomes unresponsive, and the system requires a hard restart as the application cannot be closed via Task Manager.

Additional Notes:

• The problem is reproducible in both Premiere Pro direct export and Adobe Media Encoder.

• Switching to "Software Eng" rendering allows exports to complete, but this is not ideal.

I would appreciate any insights, troubleshooting steps, or guidance on whether this is a known compatibility issue. Please let me know if further information is required.

Thank you!

[pixor_9642]

The driver Studio Driver 572.60 (Thu Feb 27, 2025) worked for me too. RTX7070ti
Export in Premiere works like a charm. I haven't test it the 4:2:2 timeline though.

[pixor_9642]

RTX5070ti

[Rareh_RRH4510]

@Mark Morreau i may try, their statement:
Known Issues

• Cyberpunk 2077 will crash when using Photo Mode to take a screenshot with path tracing enabled
• Counter-Strike 2: Text may appear slightly distorted when in-game resolution is lower than the native resolution of the display
• Adobe Premiere Pro: Some system configurations can freeze during export using hardware encoding

[andreas.antoniades]

@Rareh_RRH4510 this is acknoweldging the new driver still have this issue (i.e. not fixed). So I think I will stick with the 572.60 for now. But if you are indeed brave to try, do let us know 🙂

cc @Mark Morreau 

[Rareh_RRH4510]

Also what do you all say about this: Fix Adobe Premiere Pro Crashing on Export After v24.8 Update: Complete Video Editor Solution

[FlyingFourFun]

New driver reeleased today,  I cant test it as I dont have a 5000 series card (yet still waiting!).

Not sure if anyone is brave enough yet to try it out

Studio 580.97 Released Aug 12, 2025

There are specific HD audio driver updates in this bundle as an FYI

And something unexpected, when installing it, it requires a restart,  never had that before in any driver update from Nvidia.

[Mark Morreau]

That's in reference to an earlier version of Premiere. I think most of us are working with 25.3. That link is about problem solving with an older version, 24.8

[Leo Becker BR]

I installed the update released today, August 12, 2025, for Studio, and it apparently solved the problem. I did a 4K export from Premiere, and it ran without any issues. I tested the speed compared to 572.6 (the old one I downgraded to and which was working), and it was the same with the new one (580.97). I noticed it requires less GPU loading—monitoring in Task Manager, I saw that the GPU in 3D mode stays at about half, whereas 572.6 was at 99%.

My card is an RTX 5090, and with the 580.97 driver, it is working in Premiere.

[Rareh_RRH4510]

@Leo Becker BR also installed the new drivers on RTX 5060. Tried to render a 30 sec clip (worke fine, before that it didn't even want to render small clips like that). Then switched projects to render a 2 min video, higher quality and it froze on 3%.

[Rareh_RRH4510]

Beside that my 3 monitors got black screens, after i think the encoding in premiere switched to CPU

[Rareh_RRH4510]

Update: Its not working anymore.

[Rareh_RRH4510]

There i have another problem that appeared. After trying and trying to render, getting random black screens it switches to Sofware encoding and this is happening when I try to get back on Hardware: 

I got i5 12400F, 16GB ram and RTX 5060

[Dmitrysesthetic]

@Mark Morreau @pixor_9642 You gave me the light of hope to bring the 5090 back to home 🙏🙏 Any updates? Still working with most cases with 4K render ?

[FlyingFourFun]

For those on windows 11,  it might be worth doing the windows updates that came out today, they report stability and performance fixes.   There is a small chance this update may help,  lots in the gaming community were noting the driver and windows update as the root of issues for them that aligned to the troubles in premier.  No reports from any sources yet on how this windows update is responding, other than enough users are reporting the install getting stick at 6% for reason.  despite my screen shot showing 6%, it's already way past that when this post was published as an FYI.

This update specifically 

(KB5063878) (26100.4946)

[MyerPj]

I don't install PhysX, just the two drivers, no control panel / geforce either. Yes, and always a clean install.

[amiable_ocean8560]

580.97 is not working on rtx5070... DDU and back to 572.83..... 

[FlyingFourFun]

@amiable_ocean8560 thats unfortunte, It was looking promising for a little bit.  Hopefully there is an offcial update with progress soon on this.

[승남34030565mflt]

이번에 580.97 드라이버 업데이트를 진행해도 프리징 문제는  해결 되지 않음!!!! 

결국 그래픽카드 하드웨어 문제라고 밖에 생각할수 없음! 

심각한 문제다. rtx5000

[승남34030565mflt]

프리미어 프로 H264/265 내보내기 프리징은 조만간 해결 되지 않을거 같네요!

이미 한달 전부터 보고됐을거 같은데 엔비디아에서 내놓은 드라이버 업데이트에도 해결이 안됨...

어도비에서 내놓은 업데이트에도 해결 안됨... 

그리고 타사 제품에도 동일한 증상이 발견 되었다고 하네요! 

하지만 반디컷으로 엔비디아 하드웨어 가속 사용시 아무 문제 없습니다.

어도비와 엔비디아의 대환장 콜라보입니다...

[Chris123476]

밑에 글 하나 남기긴 했는데, 어도비 직원분이 제시하신 3가지 방법(이 중에서 소프트웨어 렌더링은 사실상 너무 불편하니 제외한다 생각하고..)으로 해도 증상은 똑같다는 말씀이신가요..? 글카 구입을 미뤄야 하나 스트레스네요 ㅠㅠ

[Kostiantyn25]

Have now tested laptop with driver 580.97-notebook-win10-win11-64bit-international-nsd-dch-whql

problem is exactly the same, full drop to 0 in load +freeze after approx. 2 min of export H265

@pkirst I have sent to you a dump file in private messages 

[FlyingFourFun]

Its eems version 25.4 is out today if someone ones to try it with the latest drivers and see if they accidently fixed this issue 🙂

Full change log here:

Latest release of Premiere Pro, new features summary

[crasso]

At least the bug is finally listed in the offical changelog of the latest studio driver. Nearly 2 months too late but let's hope NVIDIA is fixing that soon!

[Dmitriy36779285gov2]

I have a 100% solution to the problem without loss of performance (as when using software render).

You need to disable GPU scheduling in the graphics settings in windows.

System - display - graphics - default graphics settings - GPU scheduling - OFF.

Windows reboot. And the exoprt doesn't freeze anymore.

[Cunningcory]

@Dmitriy36779285gov2 Just a note that disabling GPU scheduling in Windows will disable frame generation in modern games, which is big perk to having a 50 series card. If you're a gamer, you'll need to toggle this on and off and restart your computer each time you switch from productivity to gaming (assuming this solution does work). Personally I'd rather just rollback my driver at that point, BUT it is a good clue for the Nvidia folks...