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Ahmet_Burak
Participant
October 10, 2024

P: There is no image in the preview section of the project

  • October 10, 2024
  • 78 replies
  • 20041 views

Hello, today, while I was working on a project in Premiere Pro, the preview image suddenly disappeared. In Adobe Premiere Pro and After Effects, the video preview does not open in the part where the preview screen is located. When I press the space bar, the sound of the video starting is heard, but there is no image. I searched in many places, but I could not find a solution. I deleted it and reinstalled it, it didn't work, I cleared the media cache and it didn't work, I downgraded or upgraded the version and it didn't work either. I tried and many other things but I couldn't find a solution. I am sending the screen recording as an attachment. I would be very happy if you could help me. 

(my system properties
i7 13700h
gtx 4060
32 ddr5 ram
1tb ssd
The video I was working on was a very simple edit, so I don't think it was caused by a system freeze.)

    78 replies

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    S
    Sam25246618vkbs
    Participating Frequently
    October 30, 2024

    Bug Report

     

    Issue: My Source Monitor and Program Monitor are non-responsive and laggy. They do not show any video, but they do appear to be playing and outputting audio. Only when i full screen the window it plays perfectly. Drivers are all fully updated. Rolling the drivers back to Microsoft Basic Display Adapter does work for displaying video again. But makes the whole laptop run like mud. I made a screen-capture displaying my issues but it says i'm not authorized to upload video in this blog post. 

     

    Adobe Version: 24.6.3 (Build 4)

    Operating System: Windows 11 Home

     

    System Info

    CPU: 13th Gen Intel(R) Core(TM) i7 - 13700H

    GPU: NVIDIA GeForce RTX 4070

    GPU Driver Version: 32.0.15.5594

    RAM: 16GB

    Drive: External LaCie Rugged 5TB, USB3

    Video Format: 1920x1080p, 50FPS, MP4

    Workflow Details: Nothing specific to mention. 

    Steps to reproduce: Connect external hard drive, open Premiere, everything works fine except for the Source and Program Monitors

    Expected result: Should be able to see my footage to edit it. 

    Actual result: Can't see my footage unless full screen. 

    jersnav
    jersnav
    Participant
    October 28, 2024

    I'm having same problem on HP Victus. Reverting to Microsoft Basic Display Adapter does make the video visible in the program monitor again but this seems like a bandaid more than a fix.

    M
    melisa_0508
    Participant
    October 27, 2024

    While editing a video, I can't see my videos in the preview sections even if the video is continuing. I tried everything. Rendering, RAM control, restarting and resetting the computer and the application. Reinstalling the application. I couldn't solve it in any way. I also deleted it from the Media Cache section. How can I see my videos in the preview section and have less lag while editing? I can't continue editing in any way right now. Thank you in advance for your help.

    V
    victoria_victoria
    Participant
    October 25, 2024

    No puedo visualizar la imagen o el video en el panel de programa mientras está siendo editado. Me aparece la pantalla en negro.

      Kevin-Monahan
      Community Manager
      Kevin-MonahanCommunity Manager
      Community Manager
      October 25, 2024

      Hi,

      Please provide the developers with more information. See, How do I write a bug report?

       

      Thanks,
      Kevin

      Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
      jamieclarke
      Community Manager
      jamieclarkeCommunity Manager
      Community Manager
      October 24, 2024

      updating status

        C
        Chris373398554c95
        Participant
        October 22, 2024

        I have the same problem with HP laptop. I found a short-term solution. If I switch off one of the two graphics types, it works. I now suspect that it is due to the Windows 11 23H2 update.

          M
          moses_6520
          Participant
          October 22, 2024

          Literally just works today wouldn't pull up any video yesterday and today just booted it up nothing changed and it is working so frustrating that it is not consistent 

            AndrewTheGreat
            AndrewTheGreat
            Known Participant
            October 22, 2024

            By this substitution of Intel own driver for the microsoft generic one you don't fix an issue but rather turn off the iGPU capabilities turning it to a pumpkin... This is no solution. I have my intel drivers updated the moment an update is out due to Intel's Driver assistant, but this issue persists and it's only in Premiere Pro 25.

             

            @Kevin-Monahan 

            Why was my problem merged with this thread? It has nothing to do with the previews https://community.adobe.com/t5/premiere-pro-bugs/p-there-is-no-image-in-the-preview-section-of-the-project/idc-p/14919031#M37710

              M
              moses_6520
              Participant
              October 22, 2024

              I’m experiencing an issue where the preview screen is either black or blank, and the same happens with all the other video clips. Interestingly, when I use the shortcut "Ctrl + `" to go fullscreen, the video displays correctly, but it doesn't show up while I'm trying to edit, which is very frustrating. I've searched online for solutions to this black or blank screen problem, but nothing has worked. Does anyone have any ideas on what might be going on?

              A
              Abraham Offline
              Inspiring
              October 22, 2024

              Just want to double check – could you have shifted the picture out of the window? Will resetting the view like this picture work?

                AndrewTheGreat
                AndrewTheGreat
                Known Participant
                October 15, 2024

                Another strange behavior I came across with in the new Premiere Pro 25.

                The starting point: 

                + there are no third-party plugins installed

                + a new project is created with no sequence and no materials imported - it's empty.

                After I hit the project name, if the workspace was set to learning, assembly or review, Premiere Pro starts immediately. But if any other workspace was selected, from the moment I hit the project link on the home screen, till the moment I actually see Premiere Pro tabs and windows some 5-8 seconds may pass, untill then there's just a black window.

                I didn't have such behavior in version 24.6.1 or proir.

                I tried turning off GPU accelerated UI - it didn't help. Meanwhile my Win11 task manager - the Performance tab shows no reaction from CPU\dGPU\iGPU while the interface is being loaded or used.

                See the videos.

                i7 14700K, RTX 4080 (Nvidia Studio driver 561.09), 64 Gb of RAM, m2 SSDs, Win11 23h2

                  R
                  randallflagg_34
                  Participant
                  October 15, 2024

                  I have a similar problem and it crashes my Google Chrome.
                  This problem didn't occur in 24.6.1

                  Operating System
                  Windows 10 Pro 64-bit
                  CPU
                  Intel Core i9 14900K 39 °C
                  Raptor Lake 10nm Technology
                  RAM
                  64,0GB Dual-Channel DDR4 @ 1064MHz (15-15-15-36)
                  Motherboard
                  Gigabyte Technology Co., Ltd. B760 DS3H AC DDR4 (U3E1) 17 °C
                  Graphics
                  XV272U (2560x1440@144Hz)
                  Intel UHD Graphics 770 (Gigabyte)
                  4091MB NVIDIA GeForce RTX 4060 Ti (ASUStek Computer Inc) 34 °C
                  SLI Disabled
                  Storage
                  931GB Hitachi HGST HTS721010A9E630 (SATA ) 29 °C
                  931GB KINGSTON SNV2S1000G (SATA-2 (SSD))
                  119GB SDXC Card (USB )
                  Audio
                  NVIDIA High Definition Audio
                  wow~
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