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Hello @carlopixelframe, Hey @R Neil Haugen,
Thanks for the bug report. I have not heard of this problem before. Let me ask around today. Some key staff members are out of the office right now, but hopefully an engineer can pick up the task to try and get a reproducible case. I don't have access to these plug-ins, so I can't immediately test, but I will search around to see if anyone else might know of the issue and a solution. Sorry for the frustration. I hope we can assist you shortly.
Take C
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Hi Carlo,
My team manages integration for PPro, and works with all our partners; we've heard of no issues like what you're reporting. Hopefully, there's some configuration-specific issue, that's affecting them all...
How were those extensions installed?
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Hello everyone,
I would like to explain how I did this in versions 22 to 24 of Premiere Pro.
1. Installation of the purchased plugin from YouTuber Premiere Gal:
- Purchased plugin from Premiere Gal ToolKit Atomix https://premieregal.com/toolkit-help
- Opened the ToolKit Atomix file with ZXP-Installer software
- Installed the ZXP file using the ZXP-Installer.
- Premiere Pro was closed during the installation process
- After installation, I was able to start Premiere
- Under "Window" -> "Extensions," I see all my plugins displayed in black, as it should be.
2. However, there is a problem with all plugins, including the aforementioned Atomix from Premiere Gal:
- Atomix appears in black, and I can click on it, but the window does not pop up anymore
- All other purchased or free plugins (e.g., Envato) have the same issue
- You can also test this with Envato without making a purchase https://exchange.adobe.com/apps/cc/200494/envato
- After updating to Premiere Pro v. 25.0, I encountered the same problem.
Summary:
- The tools or plugins are not functioning, even though they are installed on my system and visible under "Window" in Premiere (see screenshot)
- The problem occurs regardless of the language (it worked with my system language "German" in Premiere 24 or 23)
- After updating to Premiere 25, the tools no longer work
- Therefore, it seems to be a bug in the Premiere application or its programming.
I hope this was clear enough. I hope this issue will be resolved by you as quickly as possible. I'm looking forward to your proposed solutions. With that said, thank you in advance, and I wish you a pleasant evening or day.
Best regards, Carlo
Hello everyone and hello Bruce,
thank you for your feedback and for testing Premiere Version 25. Also, thank you for the tip to install everything. However, I am slowly getting a bit annoyed. I have installed the entire Adobe Cloud with Photoshop, Illustrator, and all plugins. Then I reinstalled everything as you suggested. Nevertheless, Version 25 still does not work. So we are still where we started.
What I did then was switch versions. Now I definitely see that the problem lies with you and you need to solve it. I also conducted tests, as you can see in the screenshot.
The first screenshot shows Adobe Premiere Pro Version 24.6.3, which I additionally installed. And lo and behold, the plugins work. In Version 24.6.3, everything runs smoothly, but Version 25 does not work. This increasingly frustrates me as it costs me time, money, and jobs in a version that I pay for and that does not work.
You urgently need to address this. The problem exists with Version 25. If I am the first to report this, then so be it. I can't take it anymore. I followed your advice, installed and reinstalled everything. I lost half a day only to find out that I have to go back to Version 24, where everything works stably. This is not acceptable.
I am really getting annoyed about this. I also understand why many YouTubers and others in the industry are slowly switching to other manufacturers. There is an urgent need for action here. I am waiting for positive feedback from you and for an update to come. You need to solve this.
I hope I don't have to wait forever because that would continue to annoy me. Next time, when it comes to renewing Adobe, I will think about it thoroughly. It wasn't the first time. There were already problems with Version 23, and with Version 24, it was the Ü keys and the magnification.
It gets more annoying year by year with more functionality. I thank you for positive feedback and a solution approach and wish you a nice day.
Regards,
Carlo
> You urgently need to address this.
We can only address behaviors we can reproduce, and no one else on the planet has reported this behavior.
Multiple team members have attempted to reproduce the behavior, without success. I've checked with the partners whose panels you've mentioned; none of them have encountered anything like the problem you've described.
> I am really getting annoyed about this.
Understandable!
The key will be determining what's unique about your system, that's preventing the extensions from loading.
Have you experienced this behavior, on any other computer? Do you have another system, in the same environment, on which you can test?
Is there anything special/unique about the network access, available on that system? [closed ports, VPN, anything that could impact web browsers...]
Has your system ever been used to develop extensions? I'm wondering whether you've ever had occasion to set 'PlayerDebugMode', which allows the loading of unsigned extensions.
If you enable PlayerDebugMode, does the behavior change? Here's a screenshot from our developer documentation, showing the necessary Registry edit. NOTE: PPro 25.0 uses CEP12, so make the change in the "CSXS.12" folder, not "CSXS.11".
Hey Bruce,
you have the solution! Brilliant, it works.
The solution to my problem is the PlayerDebugMode. I adjusted the registry as you described. Now Premiere Pro Version 25 works with all my plugins that also worked perfectly on Version 24. I had neither VPN nor browser blocker on my system.
The PlayerDebugMode according to your instructions worked perfectly, as you can see in the screenshot.
Please excuse my annoyed tone, but it did cost me some time and nerves, especially when a project has a deadline. Therefore, I am now glad that it works.
I will continue to keep Version 24 on my system because I am not sure if Version 25 runs stably with this PlayerDebugMode hack. That would be good to know.
As I said, thank you very much and I apologize again sincerely.
Let's hope that Version 25 now runs stably.
Thank you also, best regards,
Carlo
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