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ProRes Raw cannot be decoded known issue

Community Beginner ,
Aug 07, 2024 Aug 07, 2024

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Hello,

 

This seems to be a consistent issue with most windows users and no solution has been found from what i have seen. I'm hoping adobe sees this and releases some kind of decoder or fix for this. Everytime i try to import prores raw footage into premiere, media encoder and after effects I get the same error code. "cannot be decoded"

SYSTEM

CPU: I9 13980HX

RAM: 32 gb

GPU: nvidia 4070 

Windows 11

 

I have triple checked settings in premiere, updated drivers and tried using older ones, downloaded the apple decoder, turned off integrated graphics in device manager. I ve tried all the things but nothing works.

 

Please if someone could help me find a solution for this id greatly appreciate it. 

 

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Import and ingest , Interoperability or 3rd party tools

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correct answers 1 Pinned Reply

Adobe Employee , Aug 08, 2024 Aug 08, 2024

Hello @jack24158581bx5j,

Thanks for the bug report. Did an Atomos Ninja device capture this footage? If so, please let the team know this or any other information about the case. See, How do I write a bug report?

 

I hope we can help you with this issue as soon as possible.

 

Thanks,
Kevin

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1 Comment
Adobe Employee ,
Aug 08, 2024 Aug 08, 2024

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Hello @jack24158581bx5j,

Thanks for the bug report. Did an Atomos Ninja device capture this footage? If so, please let the team know this or any other information about the case. See, How do I write a bug report?

 

I hope we can help you with this issue as soon as possible.

 

Thanks,
Kevin

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