The HEVC codec has not been activated

[artort.tv]

I have downloaded the EOS VR plug-in for Adobe Premiere Pro and receive the error message "EOS VR Plugin - The HEVC codec has not been activated" when importing files. How can I activate it?

[Ann Bens]

There is no HEVC active in the trial version.

Otherwise, sign out of your account, reboot and sign in.

See how that goes.

[artort.tv]

I have a full version. I logged out, logged in, but always the same, that HEVC codec is not activated. How can I?

[Ann Bens]

Might want to contact Canon over this.

[Kevin-Monahan]

Hi @artort.tv,

I found this link to a potential installer that could help you fix this issue. See if it helps you: https://adobe.ly/3Lkggck. Please report back as to the results after installing the correct plug-in.

Sorry for the frustration.

Thanks,
Kevin

[Kevin-Monahan]

Hello @artort.tv,

I hope everything is going OK. Are you still having this issue? Please let our dev team know. I'll move your thread to the "Discussions" forum while we await your response. I apologize for this error.

Thanks,
Kevin