4K video not not playing fully in Premiere Pro while it shows full duration file's properties.

[Alpha Prince]

Has anyone encountered an issue with long 4K log files from a Canon EOS R6 MK II not playing fully in Premiere Pro? My 1-hour 4K log video (74GB) stops playing after 10 minutes when imported in premiere pro 2024 or adobe encoder, even though the full duration is detected when you check the details in the file's "properties" while in explorer/finder. I tried converting with HandBrake, but the issue persists. Any advice to fix it or similar experiences. I have attached the screenshots. Thank you so much for the assistance.

My editing setup: 11th Gen Intel(R) Core(TM) i9-11900H @ 2.50GHz 2.50 GHz, RTX3080, 32GB

Please note that while importing this file, it makes the PC run so slow and sometimes causes premiere pro to crash. 

[Carlos Ziade]

Did you try to update your graphics card driver?

use NVIDIA 'Studio' drivers (version 531.41 or higher). This will resolve any crashing issues.

Did you try proxy workflows? Try to use something other than H.264 for smoother processing...

You can relink original footage by the end of editing to do color grading for your LOG footage.

You can also backup everything, keep your current version of Premiere Pro, save another project version,

and try to update to the latest Premiere Pro version.

Consider also cleaning your media cache and video previews from sequence.

[Alpha Prince]

Thank you for your assistance, but none of those seems to be helping.

Actually on the same day that I captured that shot with an issue, I captured many others. And other footage has no issue, they play smoothly except for that one particular shot. I'm not sure if it's damaged!? And I tried repairing it using wondershare and a few other recovering softwares and they didn't help.

Also, I just compressed the file into a ZIP archive, and it shows 13.0 GB, while the uncompressed file is 74.4 GB. Such a big difference!

[Carlos Ziade]

I assume the culprit is with your HEVC encoder.

Did you try to switch renderers from project settings?

Also try to set your video previews in Sequence Settings to QuickTime.

Try to encode your video using Media Encoder to QuickTime GoPro Cineform.

Is your video file on an external drive or local? Try moving it to local drives.

[R Neil Haugen]

First, the free utility app MediaInfo is the standard around here for file data reading.

Second ... I'm wondering if that is a "spanned clip" ... in other words, the camera breaks the long files into shorter bits filed separately in the file system on the card.

Spanned media works if and only if it is both uploaded to the computer properly, and imported into Premiere properly.

So copying the folder structure from card to computer is required, to ensure getting the needed data files included. And at times using the MediaBrowser panel to import the media into Premiere.

[Rach McIntire]

Hi @Alpha Prince,

Thanks for submitting your bug report.  I do wonder if Niel is right and it's a spanned clip.  Can you give more specifics about your footage?  We need a few more details to try to help with the issue. Please see; How do I write a bug report?

Sorry for the frustration and thanks for reaching out. I hope we can help you soon.