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Adobe Premiere Pro 2020 Error message.

Community Beginner ,
Jun 02, 2023 Jun 02, 2023

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I am using Adobe Premiere Pro 2020. The Error message - The importer reported a generic error. It only happens with some movie files. Can anyone help me?

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Editing , Error or problem , Formats

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Adobe Employee ,
Jun 02, 2023 Jun 02, 2023

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Hey Malcolm,

This must be frustrating. Is there any specific reason you're using an older version of Premiere Pro? Will it be possible for you to test this in a more recent version of Premiere Pro? Alternatively, you can also try transcoding your .mov files using ShutterEncoder and check if that helps.

 

Thanks,

Ishan

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Community Beginner ,
Jun 02, 2023 Jun 02, 2023

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Greetings Ishan,

 

Many thanks for your reply and thoughts. I’m using the ‘older’ version of Adobe Premiere because my desktop computer cannot handle the newer versions. I have been able to work with this ‘older’ version without a problem until now. I will try your suggestion to see if this gets around the problem, if not I might start the project again with a new file and keep my fingers crossed.

 

Regards,

 

Malcolm

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Community Beginner ,
Jun 03, 2023 Jun 03, 2023

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Hi Ishan,

I installed ShutterEncoder and hope you might be able to offer sdvice on which format I choose to make the files work in Adobe Premiere? I will attach the Shutter Encoder image on my screen. I look forward to your thoughts.

Malcolm

 

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Adobe Employee ,
Jun 05, 2023 Jun 05, 2023

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Hey Malcolm,

If your current Premiere Pro installation is corrupted, it won't be possible to make a clean install through the Creative Cloud App. If you're importing from external storage, moving the file to internal storage might help. I would recommend using the Apple Prores or GoPro Cineform option. The file size is larger than H.264 and HEVC, but they require comparatively less processing power. 

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Community Beginner ,
Jun 06, 2023 Jun 06, 2023

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Hi Ishan,

Many thanks for your reply and suggestions. All files are on my desktop hard drive. How do I use the Apple Prores or GoPro Cineform option? I searched the GoPro Cineform option but not sure what I need to do. I will attach two message images to give you an idea of what I am experiencing. 

Malcolm

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Community Beginner ,
Jun 10, 2023 Jun 10, 2023

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Hi Ishan,

As I was unable to work out how to use Apple Prores or GoPro Cineform options, I have decided to by a replacement PC that will handle the latest version of Adobe Premiere. I'm hoping that the file I am trying to work with will be ok in the latest version. Fingers crossed.

Regards,

Malcolm

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