Adobe Premiere Pro CC 2017.0 has stopped working??

[BZ1LLA]

I'm receiving the error "Adobe Premiere Pro CC 2017.0 has stopped working." from Windows 10 when attempting to boot Premiere Pro. Dead in the water, need some help! I've tried uninstalling and downgrading to 3 previous versions and receive the same error every time.

Adobe Premiere Pro CC version 2017.0

Dell Laditude E5570

Windows 10

Intel Core i5

8GB RAM

[Vidya Sagar]

Hi BZ1LLA,

Please check for error messages related to Premiere Pro in Event Viewer > Windows Logs > Application & post the summary in General Tab(Please do not post complete log in details tab.

FAQ: How do I capture and post a screen shot or video?

Thanks,

Vidya Sagar.

[BZ1LLA]

Faulting application name: Adobe Premiere Pro.exe, version: 11.0.1.6, time stamp: 0x5822ef8f

Faulting module name: dvaui.dll, version: 11.0.1.6, time stamp: 0x5822c491

Exception code: 0xc0000005

Fault offset: 0x00000000001f8fc1

Faulting process id: 0x13f4

Faulting application start time: 0x01d245ca7a795038

Faulting application path: C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\Adobe Premiere Pro.exe

Faulting module path: C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\dvaui.dll

Report Id: 74d69484-76a2-41c3-9670-43ab05f8dbcb

Faulting package full name:

Faulting package-relative application ID:

[Vidya Sagar]

Hi BZ1LLA,

Try the following steps:

• Update drivers to latest version for all the Graphics Cards.

     https://support.microsoft.com/en-in/instantanswers/ad5a063e-5f57-c715-2566-b983195752c1/update-drive...

If issue persists,

• If Anti-Virus is installed, disable Anti-Virus & try launching Premiere Pro.

Please let us know the status of the issue.

Thanks,

Vidya Sagar.

[kurtn88580569]

Hello.

     I'm having the same problems this person is having, and I've followed your steps. I've updated my graphics cards and turned off my anti virus and i still get the same error message

[Truedarkseed]

I am having the same issue.  I just installed this today.  here is my event log:

Faulting application name: Adobe Premiere Pro.exe, version: 11.0.1.6, time stamp: 0x5822ef8f

Faulting module name: dvaui.dll, version: 11.0.1.6, time stamp: 0x5822c491

Exception code: 0xc0000005

Fault offset: 0x00000000001f8fc1

Faulting process id: 0x2a7c

Faulting application start time: 0x01d2599abcebe687

Faulting application path: C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\Adobe Premiere Pro.exe

Faulting module path: C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\dvaui.dll

Report Id: 4d4ec149-14bb-4d0f-b09b-ff9f45a5bbd6

Faulting package full name:

Faulting package-relative application ID:

[michelle39806067]

Same fault here..log details below

Faulting application name: Adobe Premiere Pro.exe, version: 11.0.2.47, time stamp: 0x5876029b

Faulting module name: dvaui.dll, version: 11.0.2.47, time stamp: 0x5875d74e

Exception code: 0xc0000005

Fault offset: 0x00000000001f8fe1

Faulting process ID: 0x2f7c

Faulting application start time: 0x01d2799978820755

Faulting application path: C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\Adobe Premiere Pro.exe

Faulting module path: C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\dvaui.dll

Report ID: 2769b3e7-fdad-4263-9a0f-ee15560bc525

Faulting package full name:

Faulting package-relative application ID:

[Alexey 4001 Yakovlev]

Source

Adobe Premiere Pro CC 2017.0

Summary

Остановка работы

Date

‎03.‎02.‎2017 4:02

Описание

Неправильный путь приложения: E:\CreativeCloud\Adobe Premiere Pro CC 2017\Adobe Premiere Pro.exe

Сигнатура проблемы

Имя проблемного события: APPCRASH

Имя приложения: Adobe Premiere Pro.exe

Версия приложения: 11.0.2.47

Отметка времени приложения: 5876029b

Имя модуля с ошибкой: dvaui.dll

Версия модуля с ошибкой: 11.0.2.47

Отметка времени модуля с ошибкой: 5875d74e

Код исключения: c0000005

Смещение исключения: 00000000001f8fe1

Версия ОС: 6.1.7601.2.1.0.768.3

Код языка: 1049

Дополнительные сведения 1: 408b

Дополнительные сведения 2: 408b6c608e243224be1dd6f19e0e1413

Дополнительные сведения 3: 52f1

Дополнительные сведения 4: 52f1e14e5faa6d7920930808f35814ce

Дополнительные сведения о проблеме

Код черпака: 427247571

[szymonk19711984]

Has anyone found a solution to the startup crash?

[Vidya Sagar]

Hi Szymonk,

1. What is the exact dot version of Premiere Pro?

FAQ: How to find the exact version of Premiere Pro you're using?

2. What is the version of Operating System?

3. Is there an error message? Please post a screenshot if any.

FAQ: How do I capture and post a screen shot or video?

Thanks,

Vidya Sagar.

[hywelw14599876]

Hi Vidya,

Funny name Vidya, Video?

The exact dot version of PP is already given in the logs linked. Windows 10 has auto-updates so it will always be the most up to date version. Please do not post what a 12 year old could do, "have you updated your drivers and disable anti-virus". LOL support desks were saying this cannard back in the 1990s. We expect better from a company that sells software labelled "Pro" version and charges money.

[Vidya Sagar]

Hi Hywelw,

Thanks for posting in Adobe forums.

hywelw14599876  wrote

Funny name Vidya, Video?

Its Vidya. Thanks for noticing.

hywelw14599876  wrote

The exact dot version of PP is already given in the logs linked.

I have asked Szymonk for the Premiere Pro version number, I believe he did not provide us the logs to find the version number. As you can see there are three customers using different Premiere Pro versions in this very forum thread. We need the information for documentation purposes.

hywelw14599876  wrote

Please do not post what a 12 year old could do, "have you updated your drivers and disable anti-virus". LOL support desks were saying this cannard back in the 1990s. We expect better from a company that sells software labelled "Pro" version and charges money.

LOL, it's part of the troubleshooting steps we have to follow as we still get customers who do not update drivers and disable anti-virus. Not everyone who uses Premiere Pro is as technically sound as you. Please understand.

Thanks,

Vidya.