Adobe Premiere pro isn't importing the first few seconds

[ReMzje5ECF]

Hello everyone,

When i try importing a simple mp4 file, it does import but the first few seconds just dont get imported. I tried to google this problem but couldn't really find a solution that works for me anywhere, i hope you guys can help me out somehow.

Here are the file details:

Original file is 16 seconds, when i import it it's only 11 seconds long. Every clip i try to import has the same problem.

[Peru Bob · Accepted solution]

Please use the free MediaInfo and post a screenshot the properties of your media in tree view:
https://mediaarea.net/en/MediaInfo

If the file is variable frame rate, which although Adobe says it will support, many users are having issues with VFR.

Use Hand brake to convert to constant frame rate:
https://handbrake.fr/downloads.php
Here is a tutorial:
https://www.youtube.com/watch?time_continue=34&v=xlvxgVREX-Y

[ReMzje5ECF]

Hey man that fixed it indeed, thanks a bunch!

[Peru Bob]

You're welcome.