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Adobe will not let me use it, even though my subscription hasn't ended yet

New Here ,
Nov 03, 2024 Nov 03, 2024

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So After my last payment on October 28, I cancelled my Adobe Premiere Subscription because I can't pay for it anymore. Because I made that payment I should have another month of Adobe and have a project in there I need to finish. I do not want to lose it. How do I access Premiere even though it won't let me? Is there a number I can call or something?

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Adobe Employee ,
Nov 30, 2024 Nov 30, 2024

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Hey Gordon,

I'm sorry to hear about this. If you're still experiencing this issue, please contact Adobe Support here: https://adobe.ly/4g5xesR. Click the "Start Now" button under Contact Us to start a chat with support. Let us know how it goes. 

 

Thanks,

Ishan

Please tag me (@) in your replies so that it notifies me and helps me respond promptly.

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Community Expert ,
Nov 30, 2024 Nov 30, 2024

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Once you cancel, your subscription ends.

 

Please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies in your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

or X (was Twitter):
https://twitter.com/adobecare

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