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Hey folks,
Whenever I start Adobe Premiere (CC 2018), the audio becomes distorted. The audio quality becomes rather "tinny" and loses its low-end. This problem also occurs with Audition CC 2018. Whenever I click out of the program - to go to the browser to play a YouTube clip or something - the audio switches back to optimal quality.
I'm working on Mac oS High Sierra 10.13.2.
Any ideas would be greatly appreciated.
Thanks!
-Shaun
I am running Premiere pro cc 2018 v12.1.1 on MAC OS 10.13.4 and no issues with audio .wav or .mp3.
Check the sound output settings in Mac system preferences and set the Audio Hardware preference of premiere pro to Built-in Output.
Screenshot of my Audio Hardware settings -
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Hi Shaun,
Sorry for the trouble. It seems like an issue with the default output hardware.
Share a screenshot of Premiere Pro Preferences > Audio Hardware window. Steps: FAQ: How do I capture and post a screen shot or video?
Thanks,
Vidya
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Just wondering if you found a fix for this problem. I have the exact same issue. My mp3 audio would work fine previously. But since the latest premiere update, all audio sounds distorted. I've tried to convert it to a WAV file as many suggest with no luck. This has been a real pain.
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Hi scatalan08,
Clear the media cache & test. Here are the steps: FAQ: How to clean media cache files?
Let us know the status.
Thanks,
Vidya
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Set Input in the Preference/audio hardware to none.
See if that will work.
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I had the same issue and your suggestion fixed it. Super helpful, thank you so much!
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I am running Premiere pro cc 2018 v12.1.1 on MAC OS 10.13.4 and no issues with audio .wav or .mp3.
Check the sound output settings in Mac system preferences and set the Audio Hardware preference of premiere pro to Built-in Output.
Screenshot of my Audio Hardware settings -
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Ah yes, I found the problem. I had about the 'Default Input' and 'Default Output' set to my headphones (WH-1000XM2). It was resolved when I set the 'Default Input' back to Built-in Microphone.
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Thanks so much! Problem solved!