Audio drops out randomly in timeline Premiere Pro 2023

[Spacecadet1968]

Hi,

The audio drops out randomly in the timeline during playback.

Additionally, the video is choppy in random places, just before or just after the audio drops out. It’s almost as if Premiere is running out of memory, yet when I checked settings, it’s got 26GB allocated.

After speaking with Adobe support, with the only solution that seemed to work was to open Premiere in Intel mode and change the rendering engine to Mercury Playback Engine Software Only, rather than Mercury Playback Engine GPU Acceleration (Metal). This worked once, but the problem has since returned.

I was told that the issue is “Apple’s drivers are not able to cooperate with the latest version” of Premiere,(direct quote) and to contact Apple, but that doesn’t make sense. 

Is anyone else having the same issues?

I’m running a Mac Studio, macOS Ventura, with an M1 Max and 32 GB of RAM.

Thanks!

Michael  

[Ishan Y]

Hey Michael,

Welcome to the community! Sorry to hear about this. Could you let us know if you're experiencing this issue with a specific file type? Please share your source file properties (Project Panel > Right-click on source file > Properties). We're here to help.

Thanks,

Ishan

[Spacecadet1968]

Hi Ishan,

Here screenshots of the two files in this project:

Video-audio is the video we shot and its accompannying audio. It's an .mp4, 4K.

Music_bed is the secondary audio. Ait's an .mp3.

Thanks,

Michael

[Kevin-Monahan]

Hi Spacecadet1968,
Thanks for the message. My name is Kevin, one of the community managers here. I was looking at your case and I believe that you're having trouble with an .mp3 file in the timeline causing audio dropouts. Is that right? If so, let's look at that issue first. As a simple troubleshooting step, duplicate the source file. Then change the extension to .wav and reimport it. You can also export a .wav directly from Audition. Either way, after trying these things, report back with the results. I hope we can assist.

Thanks,
Kevin

[Spacecadet1968]

Hi Kevin,

Thanks for replying. I've done as you suggested, exported the .mp3 as a .wav file, and deleted the .mp3 from track 2.

Before I reimported the .wav file, I played back the video. The audio dropout is coming from Audio Track 1, the audio track that was recorded with the video.

I've included a screenshot for reference. I've also included a screenshot of the properties from the video and audio track I shot.

Thanks,

Michael

[Kevin-Monahan]

Thanks for the reply. Which camera shot this footage? That may help us figure out what's going on. I hope we can help.

Kevin

[Spacecadet1968]

Hi Kevin,

We used a PTZ Optics 30x, along with Shure wireless lav mics.

We've been using this setup in our studio for over a year without ay issues.

This problem just started with the February update (version 23.2.0) and our upgrade from the Intel based iMac to the M1 based Mac Studio Pro.

Thanks!

Michael

[Ishan Y]

Thanks for sharing the info. If you mark in and out points and go to Sequence > Render In to Out, do you still experience the audio drop? For testing purposes, could you transcode one of your clips to Quicktime Prores using ShutterEncoder and let us know if that makes any difference?