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Audio in timeline cuts out randomly

Explorer ,
Oct 26, 2022 Oct 26, 2022

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I've been having this issue for the past couple updates in Premiere. I just updated to Premiere 2023 and still an issue. Anything higher than HD the audio cuts out randomly on the timeline. The specs match the camera, I've tried emptying the cache, rebooting doesn't help. etc. 

 

I have a Windows 10 64 bit computer 32 Gig RAM. 

 

Thoughts?

 

I noticed on a similar post someone bought a Solid State external hard drive. I might try that next. 

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correct answers 1 Correct answer

Explorer , Nov 03, 2022 Nov 03, 2022

I was able to take care of this by discontinuing using the external hard drive altogether. It is not solid state. Instead, I use the PC that is solid state and keep all the footage and editing in one folder. When the video is approved, I will simply backup to the external hard drive and then delete from the local drive. This seems like the most effective editing solution for 4K. 

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Adobe Employee ,
Oct 27, 2022 Oct 27, 2022

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Hey Mitzleplick,

 

Sorry about the issue. Do you see the issue while previewing, exporting, or both cases? What all types of media do you have on your timeline? Could you share your source media properties (Right-click on media > Properties)? If you're experiencing this issue with your exported file, please share your export settings as well. 

 

Thanks,

Ishan

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Explorer ,
Oct 27, 2022 Oct 27, 2022

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I think I have worked out the audio issue. I tried a new project on the local PC drive which is Solid State and no cutting out. The external drive is not Solid State and I think that was the issue. 

A separate issue I have been having for a few months now is not being able to export or render without crashing. I have to go into Settings and switch to CPU for export and render. I do have a ticket number for this and have gotten calls a couple months ago, but no fix. 

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Adobe Employee ,
Oct 28, 2022 Oct 28, 2022

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I see. Could you share your Case id with me? I can look at the case notes and see what all troubleshooting steps were performed. From your description, the issue hints towards GPU diver issues. But I'm sure that they must have installed the latest drivers already. 

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Explorer ,
Oct 28, 2022 Oct 28, 2022

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Here is the Case ID:

 

Your Adobe Case ADB-24308006-B8F0

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Community Expert ,
Oct 27, 2022 Oct 27, 2022

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Me parece que tú mismo has encontrado la solución. Además de que un disco sólido es una buena solución para cualquier tipo de trabajo en donde necesites mucha tasa de transferencia, recuerda siempre conectar por lo menos en un puerto USB 3.0. Si es un Thunderbolt mucho mejor.

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Explorer ,
Nov 03, 2022 Nov 03, 2022

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I was able to take care of this by discontinuing using the external hard drive altogether. It is not solid state. Instead, I use the PC that is solid state and keep all the footage and editing in one folder. When the video is approved, I will simply backup to the external hard drive and then delete from the local drive. This seems like the most effective editing solution for 4K. 

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