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Mitzleplick8867
Mitzleplick8867
Inspiring
October 26, 2022
Answered

Audio in timeline cuts out randomly

  • October 26, 2022
  • 5 replies
  • 3215 views

I've been having this issue for the past couple updates in Premiere. I just updated to Premiere 2023 and still an issue. Anything higher than HD the audio cuts out randomly on the timeline. The specs match the camera, I've tried emptying the cache, rebooting doesn't help. etc. 

 

I have a Windows 10 64 bit computer 32 Gig RAM. 

 

Thoughts?

 

I noticed on a similar post someone bought a Solid State external hard drive. I might try that next. 

    This topic has been closed for replies.
    Correct answer Mitzleplick8867

    I was able to take care of this by discontinuing using the external hard drive altogether. It is not solid state. Instead, I use the PC that is solid state and keep all the footage and editing in one folder. When the video is approved, I will simply backup to the external hard drive and then delete from the local drive. This seems like the most effective editing solution for 4K. 

    5 replies

    T
    Tomghzel
    Participating Frequently
    October 25, 2023

    The answer isn't an appropriate sollution. I've got the same problem since Premiere 2023. I'm editting off a NAS on a 10gbit line. I didn't have this problem on 2022 so it should be here now. I noticed on one project, even though I had only 1 audio track on solo, performance was better when I deleted all muted audio tracks. But now I'm working on a new project where again the audio keeps cutting off. I don't get at all why audio should be cutted off, it's the least high bandwith data. Hope the issue gets addressed.

    Mitzleplick8867
    Mitzleplick8867Author
    Inspiring
    November 28, 2023

    Since the correct answer I posted, I now have a solid state thunderbolt external drive that I edit my Premiere Projects from. I never have the audio issue now. This seems to have permanently addressed the issue at least for me. I do believe the audio dropping out had something to do with editing higher resolution footage and the specs I had couldn't keep up. Hope this helps. 

    T
    Tomghzel
    Participating Frequently
    November 28, 2023

    Thanks for responding. But the audio is a seperate stream and I have no clue why it wouldn't get priority over the video stream even if it would be a specs issue. Frames dropping is less of an issue than being unable to cut on audio even for a video editing software.

    K
    KonaLyman
    Participating Frequently
    April 2, 2023

    So frustrating, dealing with this for 4 months. PPro 2023, x64 based PC, Win11, 64GB Ram, 11th Gen Intel, Available memory 55GB, AMD Rx 5700 XT, 2TB internal solid state. I shoot in UHD 29.97 and edit 1080p, 29.97, . I've read every forum, did extensive troubleshooting, cleared cache from C: drive, reset preferences, new project, new timeline, etc., etc.. Audio drops at random. Play the same clip, it'll work, then not. Render entire timeline, it'll play, then not. This needs to fixed.

      K
      KonaLyman
      Participating Frequently
      April 2, 2023

      hello everyone - could this audio mis-match be the problem?

      Source Audio Format: 48000 Hz - 16-bit - Stereo
      Project Audio Format: 48000 Hz - 32 bit floating point - Stereo

      How do you change 32bit to 16?  thank you.

      Mitzleplick8867
      Mitzleplick8867AuthorCorrect answer
      Inspiring
      November 3, 2022

      I was able to take care of this by discontinuing using the external hard drive altogether. It is not solid state. Instead, I use the PC that is solid state and keep all the footage and editing in one folder. When the video is approved, I will simply backup to the external hard drive and then delete from the local drive. This seems like the most effective editing solution for 4K. 

      B
      Community Expert
      Byron CortezCommunity Expert
      Community Expert
      October 28, 2022

      Me parece que tú mismo has encontrado la solución. Además de que un disco sólido es una buena solución para cualquier tipo de trabajo en donde necesites mucha tasa de transferencia, recuerda siempre conectar por lo menos en un puerto USB 3.0. Si es un Thunderbolt mucho mejor.

      Byron.
      Ishan Y
      Community Manager
      Ishan YCommunity Manager
      Community Manager
      October 27, 2022

      Hey Mitzleplick,

       

      Sorry about the issue. Do you see the issue while previewing, exporting, or both cases? What all types of media do you have on your timeline? Could you share your source media properties (Right-click on media > Properties)? If you're experiencing this issue with your exported file, please share your export settings as well. 

       

      Thanks,

      Ishan

      Mitzleplick8867
      Mitzleplick8867Author
      Inspiring
      October 27, 2022

      I think I have worked out the audio issue. I tried a new project on the local PC drive which is Solid State and no cutting out. The external drive is not Solid State and I think that was the issue. 

      A separate issue I have been having for a few months now is not being able to export or render without crashing. I have to go into Settings and switch to CPU for export and render. I do have a ticket number for this and have gotten calls a couple months ago, but no fix. 

      Ishan Y
      Community Manager
      Ishan YCommunity Manager
      Community Manager
      October 28, 2022

      I see. Could you share your Case id with me? I can look at the case notes and see what all troubleshooting steps were performed. From your description, the issue hints towards GPU diver issues. But I'm sure that they must have installed the latest drivers already. 

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