AZERTY keyboard instead of QWERTY

Community Beginner ,
Jan 18, 2017 Jan 18, 2017

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Hi,

I just updated to Premiere Pro CC 2017 on my computers and on both of them, the Keyboard Shortcuts window shows me an AZERTY keyboard instead of a QWERTY as I'm using.

Capture d’écran 2017-01-17 à 19.20.09.png

I'm on Mac OS X El Capitan (10.11.6) and my keyboard config is set to French Canadian CSA

canadian_notebook.png

Do you have any clues on what I should do to show QWERTY keyboard instead?

Thanks in advance!

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Community Beginner ,
Jun 11, 2017 Jun 11, 2017

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Anyone got this issue?

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LEGEND ,
Jun 11, 2017 Jun 11, 2017

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My best guess is that French Canadians normally use the AZERTY keyboard.

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Community Beginner ,
Jun 11, 2017 Jun 11, 2017

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French Canadian is a QWERTY keyboard configuration, close to the US keyboard but with a few little differences, as confirmed by Mac OS X prefs :

Capture d’écran 2017-06-11 à 20.27.31.png

It used to work just fine before the upgrade to CC 2017. I had QWERTY keyboard customization. not AZERTY before upgrading.

Looks like Adobe just changed it wrongly while coding the update..

've got the same issue on my Mac Laptop sot it's not only my iMac that got that issue

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LEGEND ,
Jun 12, 2017 Jun 12, 2017

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Ah well, I took a shot.

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Community Beginner ,
Jun 12, 2017 Jun 12, 2017

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Thanks

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New Here ,
Jun 12, 2017 Jun 12, 2017

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I had the same problem, with a French Canadian Keyboard (which is not AZERTY). I switched my keyboard Input Source to U.S. and Premiere automatically changed the keyboard configuration to QWERTY.

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Community Beginner ,
Jun 12, 2017 Jun 12, 2017

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Thanks for the cue!

Would be very useful that Adobe rectify this problem : I can't of coirse use the special caracters unique to the French Canadian CSA layout

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Enthusiast ,
Jun 12, 2017 Jun 12, 2017

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Does Photoshop come with a French version, maybe the update changed the system to Azerty with that being of French design.

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Community Beginner ,
Feb 04, 2019 Feb 04, 2019

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Any cues on if that issue is resolved on your side? On @Adobe's side?

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New Here ,
May 18, 2020 May 18, 2020

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Same problem for After Effects et Audition. We are in 2020 and the problem is still there.

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New Here ,
Mar 03, 2022 Mar 03, 2022

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Same problem here. I am not able to use a lot of shortcuts in After Effects due to the French Canadian keyboard.

It would be great if you could add a layout for the French Canadian keyboard. Because we just have the choice between french which is AZERTY and English which is QWERTY but have a complete difference organization of the keys. Some keys like the square brackets [ ] are impossible to choose.  

 

Capture d’écran, le 2022-03-03 à 09.46.52.png

Add a layout for Canadian keyboard please.

 

Capture d’écran, le 2022-03-03 à 09.46.58.png

US keyboard

 

Here is the French Canadian keyboard

Capture d’écran, le 2022-03-03 à 09.51.59.png

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