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Bug: Using Export Frame on clips with proxies (even if proxies not toggled), results in low res JPG

Explorer ,
Jan 24, 2023 Jan 24, 2023

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Using Export Frame on any clip with a proxy attached (even if proxies not active) results in JPGs and PNGs in the proxy-resolution. This seems to happen at random.

During some troubleshooting, oddly it seemed to matter which window (ie Program, Timeline, etc..) was active (highlighted in blue) but this actually reversed between different projects, and ultimately using Export Frame results in low-res and full-res frame grabs at random.

Clips that don't have proxies don't seem to have this issue.

Native media in my examples were .mxf and .mp4
--- Adobe Creative Suite CC 2020 v 14.7.0 Build 23 Mac Pro, Late 2013 3.0GHz 8-Core Intel Xeon E5, 1TB PCIe-based Flash Storage 64GB 1866MHz DDR3 ECC - 2 x 16GB, Dual AMD FirePro D700 w/6GB GDDR5 VRAM each
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correct answers 1 Pinned Reply

Adobe Employee , Apr 02, 2024 Apr 02, 2024

Hello @mberna,

Thanks for the message. It’s been a long time since you filed this bug. I apologize for the lack of a response. Are you still having this issue? It looks like a dev marked this bug as "Started," so I'm wondering.

 

I'll move your post to the Discussions board while we await your information.

 

Thanks,


Kevin

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Explorer ,
Jan 24, 2023 Jan 24, 2023

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Stills from Frame Export on clips with proxies resulted in different resolution, doing same action
--- Adobe Creative Suite CC 2020 v 14.7.0 Build 23 Mac Pro, Late 2013 3.0GHz 8-Core Intel Xeon E5, 1TB PCIe-based Flash Storage 64GB 1866MHz DDR3 ECC - 2 x 16GB, Dual AMD FirePro D700 w/6GB GDDR5 VRAM each

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New Here ,
Jan 24, 2023 Jan 24, 2023

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Same bug here. No matter if proxies are enabled or not, the result is a blurry export of the frame in the timeline.

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New Here ,
Jan 24, 2023 Jan 24, 2023

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Still the same problem here. It's really annoying.

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New Here ,
Jan 24, 2023 Jan 24, 2023

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Same issue here. With all settings unchanged, multiple exports yield different results - sometimes the exported frame uses Proxy media, sometimes original media. The only way to get consistently accurate frame grabs is to actually unlink the proxy media in the project. Frustrating.

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New Here ,
Jan 24, 2023 Jan 24, 2023

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Same issue here. Hello Adobe?

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New Here ,
Jan 24, 2023 Jan 24, 2023

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Same issue here. Is there any fix?

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New Here ,
Jan 24, 2023 Jan 24, 2023

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Same issue here. It's random.

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Contributor ,
Jan 24, 2023 Jan 24, 2023

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In my case:
Videos with proxy: when proxy is off, then export frame results in a poor image, when proxy is on, then export frame is ok. It is exactly the reversed as it should be.

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New Here ,
Jan 24, 2023 Jan 24, 2023

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This bug persists, despite there being at least one update between when the issue was first reported and now. Then again, most bugs go unresolved for years, so I wouldn't hold your breath for a fix...

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New Here ,
Jan 24, 2023 Jan 24, 2023

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Same issue here.

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New Here ,
Jan 24, 2023 Jan 24, 2023

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Very random occurrences of this and very frustrating. Kills my workflow when I'm having to try the export frame action over and over only to hope it randomly will start working. I use export frame daily to grab images for video thumbnails, this is a constant problem.

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New Here ,
Jan 24, 2023 Jan 24, 2023

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same

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New Here ,
Jan 24, 2023 Jan 24, 2023

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Same problem. FRUSTRATING!

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Community Beginner ,
Jan 24, 2023 Jan 24, 2023

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This is a 30-minute fix for any competent dev. Why is it still a problem?

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Explorer ,
Jan 24, 2023 Jan 24, 2023

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Also, if the proxy toggle is enabled and you do an export, you will have a few frames in that export that include the WATERMARK INTO THE EXPORT. This is totally unacceptable.

edit: A workaround for now, is that it appears to work fine capturing still frame PNGs.

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New Here ,
Jan 24, 2023 Jan 24, 2023

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Since chances that Adobe will actually fix this are slim to none, thought I'd share what has been working for me most of the time. Find the frame you want to export and then make sure you have the timeline area/window selected. With the timeline window selected, then click the export frame button below the program monitor. For me, this seems to get an exported frame from the full res media most of the time.

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Explorer ,
Jan 24, 2023 Jan 24, 2023

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It seems to be finally fixed for me with Premiere 15.4.0!

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Community Beginner ,
Jan 24, 2023 Jan 24, 2023

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Adobe! Fix this!

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New Here ,
Jan 24, 2023 Jan 24, 2023

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Same Problem here.
This Workaround was the quickest and most consistent for me while exporting stills from the source monitor:
1. Enable proxies
2. Export still
3.Disable Proxies
4.Export still

This way at least one of the two was in full resolution, sometimes even both.
I did it this way for all stills, so basically double the work plus deleting half of them afterwards.

Thanks Adobe.

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New Here ,
Jan 24, 2023 Jan 24, 2023

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still have problems with this all the time. To think, this is supposed to be professional software 😑

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Participant ,
Jan 24, 2023 Jan 24, 2023

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Still an issue with v22 🙄
The PNG export workaround also seems to not be working.

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Community Beginner ,
Jan 24, 2023 Jan 24, 2023

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My current workaround is to just detach proxies for all files in the bin - do my frame exports and reattach proxies. seems to be the most reliable and quickest way for doing lots of frame exports

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Community Beginner ,
Jan 24, 2023 Jan 24, 2023

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if you have this problem, export in png instead of jpeg

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Participant ,
Jan 24, 2023 Jan 24, 2023

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This is also a problem if you have Rec.709 proxies and Log master footage. If I want to export a still to showcase, say, a temporary color grade, it applies the effect to the Rec.709 proxy footage and exports that, even if I have proxies turned off in the viewer.

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