Can't open Premiere Pro CC 2019 on Window 10

[Mr.Kinger]

Please help me check my Premiere Pro CC 2019. when I opened it , it appeared a Crash File.

For more details, please check my picture.

Thanks,

[Ann Bens]

FAQ: What information should I provide when asking a question

[Mr.Kinger]

Thank you! I'll make the question again.

[Ann Bens]

Please do not double post.

Duplicate thread locked.

[Just Shoot Me]

I moved your post over from the poorly named "Using the Community" forum, which is for getting help using this forum system, to a better forum.


I hope this helps. Best of luck to you.

[MarekMularczyk]

Have you tried resetting Premiere preferences? What about updating Premiere to the latest version (14.5)?

[Mr.Kinger]

I'm using Premiere Pro CC 2019 (Version 13.0)

I haven’t installed the recent updates.

I’m using Window 10 Pro for Workstation 64 bit( 10.0, Build 19041)

When I opened my Premiere then a crash file appeared on my desktop (as my below image). And I can't open Premiere .

My computer hardware: OS Win 10 Pro for workstation 64 bit( 10.0, Build 19041)

CPU: AMD Ryzen 5 3600 – core Processor, RAM : 16GB, GPU: GeForce GTX 1060 6GB

[Mr.Kinger]

Thank you so much! I tried to update Premiere to the latest version(14.5) and It's OK. I can use Premiere  .

[Lorenzo LNZ]

welcome to the club, man. There are 3000 posts like these for others unluck users like us and no solutions so far... hope someway they'll fix it!