Can't watch tutorials

[Nxendio]

When I try to open the tutorial portion on Premiere, its telling me the scratch disk is unavailable. I have reinstalled Premiere several times and I'm definitely connected to the internet. Is there a problem?

[kglad]

here's one, https://community.adobe.com/t5/premiere-pro-discussions/premiere-pro-2022-cannot-load-app-tutorials/...

another, https://community.adobe.com/t5/premiere-pro-bugs/can-t-watch-tutorials/idc-p/13129465#M488

another, https://community.adobe.com/t5/premiere-pro-discussions/in-app-tutorials-not-loading-for-premiere-pr... where @Kevin-Monahan says the issues been fixed in a version after 9/6/22

which begs the question, @Deleted User what version of premiere pro are you using?

[Ann Bens]

There is nothing in that thread to help out.

Besides I know there no ready made solution for this error.

[kglad]

i don't know about there being no fix.  check the 3rd thread where it's reportedly fixed (in the probably current version).

[Stan Jones]

> what version of premiere pro are you using?

@Deleted User in the OP says 23.1; Mac M1 Ventura.

And yes, @Kevin-Monahan said it was working in then Beta and in the upcoming release - on Sep 7. https://community.adobe.com/t5/premiere-pro-discussions/in-app-tutorials-not-loading-for-premiere-pro/m-p/13183399#M429095

Stan

[Ann Bens]

OP is using Venture and most likely this is a Ventura issue.

[EugeneLew]

I may have reproduced this issue.  Can we confirm the user type that was signed in when this issue occurred.  I believe it may be triggered if a non-admin user launched Pr and tried to access the tutorial.

[Rag and Bone]

When I choose an in-app tutorial, I get a scratch disk warning. If I choose "Yes",  I get an empty project named Get Started. No assets, no timeline.

I'm using 23.1.0 on Mac OS 12.6, iMac (Retina 5K, 27-inch, 2020),  3.6 GHz 10-Core Intel Core i9, 96 GB, AMD Radeon Pro 5700 XT 16 GB.

I'm a single user with admin privileges.  So, not necessarily Ventura, not necessary lack of privileges.

[EugeneLew]

Could you look at the following folders:
/users/Shared/Adobe/Premiere Pro 2023/Learn Panel/payloads and do a Cmd+I and list the sharing/permission settings.
If they are not Read/Write for all users can you set them to Read/Write.

- When you start Pr, can you create a new project and set the project location to the Documents folder (press OK to create the project).  Then access the Learning workspace and see if you can Download a tutorial.  Do you see the tutorials couldn't be retrieved error?

[Rag and Bone]

The permissions panel shows 3 entries: r&w for wheel, r&w for everyone, and one that reports "Fetching..." with a spinner and r&w beside it. After about 5 minutes "Fetching" hasn't resolved.

But, following your steps to create a new project in my Documents folder I was able to download and access a tutorial.