Cannot Import Video to Premiere

[aheibeck]

Hey internet,

I'm currently having an issue with importing a specific document to my Premiere bin. Every other piece of media works (at least all of the ones I have tested, which include audio files, MP4s, and still images). Everything other than this one file will import. I have tested the file in question through a video playing software (both Microsoft and VLC) and it plays no problem, so I doubt the file is corrupted. Every time I try to import that video into Premiere, it crashes the program. Anyone have any ideas? Thanks in advance.

[Peru Bob]

Please use the free MediaInfo and post a screenshot the properties of your media in tree view:
https://mediaarea.net/en/MediaInfo

If the file is variable frame rate, which although Adobe says it will support, many users are having issues with VFR.

Use Hand brake to convert to constant frame rate:
https://handbrake.fr/downloads.php
Here is a tutorial:
https://www.youtube.com/watch?time_continue=34&v=xlvxgVREX-Y

[aheibeck]

[Ann Bens]

And now in TREE VIEW...

[aheibeck]

Sorry about that

[Ann Bens]

Unfortunately for me its unreadable: too small.