cannot use premiere pro while using windows 11

[jodie_8249]

adobe claims my computer is not compatible

[Kevin-Monahan]

HI @jodie_8249,
Thanks for the post. I’m Kevin from support, a moderator here. May we have more information? See the post, “How Do I Write A Bug Report? (https://adobe.ly/4hcSHjI) to list the details that would be helpful for us to know in order to solve your problem. I hope the community will respond shortly. Sorry for the frustration.
 

Thanks,


Kevin

[RjL190365 · Accepted solution]

We also need the exact hardware information of your system. For example, certain low-end Intel CPUs manufactured as recently as 2022 do not support AVX2 instructions at all, and will thus be blocked from any version of Premiere Pro from version 24 onwards. And if your system has an Intel CPU that's more than 11 years old, or you have an AMD CPU over eight years old, then you will not be able to install Premiere Pro 24+ at all even if it's running Windows 11 24H2.

And even if your system meets hardware requirements, it is possible that certain Web browsers (I'm looking at you, Opera) have compatibility issues with some web sites such as Adobe.

[mateuszg29789958]

Hi,

I have same issue, recenlly build new PC, Adobe Creative Cloud Desktop is installed, but not one app is running after installation.

CPU: AMD Ryzen 9 9900X
ASUS motherboard 850 chipset
GPU: Nvidia RTX 4070 Ti Super. 
System OS: Windows 11 Home, 24H2
Storage: 4TB Samsung 990 Pro SSD
RAM: 32 GB DDR5