Caption/Subtitle Translation Not Working

[whit_9027]

Recently, the caption/subtitle feature that translates captions to a different language is not working. I keep getting a "Can't  complete translations to Spanish" erorr.  (screen capture below). 

Here's the process I've been using:

1. Open the Text window and generate transcript.
2.  Edit transcript text.
3. Click on CC to create captions in English.
4.  Click the three dots (Action Menu) and select "Translate Captions" then complete the fields. 

Typically this creates both English and Spanish subtitles for my project, but this recently has not been working. Please help! 

[ryan14452@gmail.com]

I am also having this problem

[ryan14452@gmail.com]

25.5.0 Build 13 is my version, I have also tried the latest version of Beta. Nothing works. I get the same error message.

[jamieclarke]

Hi @whit_9027 ryan14452@gmail.com - 
Thanks for submitting your bug report. We need a few more details to try to help with the issue.
Please see, How to Report a Problem.

Do you have an administrator of your computer?

Do you have the internet enabled on your system?

Sorry for the frustration.

[ryan14452@gmail.com]

Stopped working again

[Demo_Demo0343]

Stopped working again

[ryan14452@gmail.com]

It is working again, thanks for fixing it in your servers

[Ϯhaϛ do Mato]

not wrking fr Portuguese (BR)

[justdeandre]

I'm getting the same error when trying to translate Spanish. I've triple checked I have the Spanish language pack downloaded. I have the latest Premier Pro 25.5 installed.

[ryan14452@gmail.com]

Adobe knows there is a problem.

[Stan Jones]

ryan14452@gmail.com, and all,

> It is working again, thanks for fixing it in your servers

Did you get information the last time that it was the servers? I tested last night several times/languages for about 15 minutes. All failed in the "Translating captions" stage, which is a cloud function. This morning, translation is working. So a server issue would make sense. I don't know of any way to test that it is actually the server.

And the step before translating is "Uploading captions." If the server is actually down, would that step work? Could the servers be overloaded? No idea.

> Adobe knows there is a problem.

There is this thread and another primary one:

https://community.adobe.com/t5/premiere-pro-discussions/premiere-pro-unable-to-suddenly-translate-su...

But no indication as to what the problem is. And yes, this will be frustrating if the function is often unavailable.

@jamieclarke @Dani_V. Do we have any indication that this is server-related? 

In another thread, I reported the 5 steps in the process: Preparing captions (10%), Uploading captions (30%), Translating captions (50% for the entire time), Downloading Translation (70%), and Processing Translation (90%). The percentage appears to me to arbitrary: Translating is over 90% of the total and only displays 50% the entire time. When i tested last night, the Translating step would display for anywhere from an instant to 30 seconds before showing the error. 

Do we know that display of "Translating captions" means that PR has uploaded to the server and that it is attempting/starting translation?

Stan

[Demo_Demo0343]

The PR subtitle translation function is not working properly. A similar problem occurred a month ago. Please fix it as soon as possible. This is delaying my work.

[ryan14452@gmail.com]

It is working again. They fixed something, but never tell us.

[justdeandre]

Still not working for me.