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1

Color of text and rectangle shape changes on export

Explorer ,
May 09, 2024 May 09, 2024

Color of text and rectangle shape changes on export.

 

For YEARS now, I have created short, corporate movies using Adobe Premeiere Pro. The movies often feature the use of color #FF7700 (an orange color) for text and images created using the shape tool. Two weeks ago I created a short movie as normal, including the use of the above color for text and vector images. I exported the movie via Media Encoder in exactly the same way I have for YEARS i.e. using the pre-sets. For some reason, the orange text and vector image exports as red. The one change that may/may not have affected things is that my IT department chose to delete my NVIDIA GEForce software from my laptop approx. 2 weeks ago. After I started experiencing these issues, I asked them to re-install it, which they have done. However the issue still remains.

 

I've reported the issue via this Adobe Community Forum ( https://community.adobe.com/t5/premiere-pro-bugs/color-of-text-and-rectangle-shape-changes-on-export... ) and tried some of the suggestions put forward, however nothing seems to work.

 

Below are details of my laptop and APP software:

Adobe Premiere Pro: Version 24.3.0 (Build 59)

Windows 10 Enterprise

Version  22H2

Installed on         ‎11/‎07/‎2022

OS build               19045.4291

Experience          Windows Feature Experience Pack 1000.19056.1000.0

 

Dell Laptop

Processor             Intel(R) Core(TM) i9-10885H CPU @ 2.40GHz   2.40 GHz

Installed RAM     32.0 GB (31.8 GB usable)

System type        64-bit operating system, x64-based processor

Pen and touch    Touch support with 10 touch points

 

GPU 1

Intel® UHD Graphics

Driver version: 30.0.101.1404

 

GPU 2

NVIDIA GeForce GTX 1650 Ti

Driver version 31.0.15.5222

 

Hard Drive

SSD

NVMe PC SN730 NVMe WD

954GB

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correct answers 1 Correct answer

Adobe Employee , May 22, 2024 May 22, 2024

Hello @Jude5CC3,

Good morning. I very much appreciate you sending the files to me. I sent them along to our engineers, who specialize in color issues. Here is their reply:

"The editor is working with an HLG sequence but exporting in Rec 709, causing the hue shift. Try choosing the HLG preset or change the sequence settings to Rec 709. Then the colors should appear as expected."

 

Please try these troubleshooting steps given by the engineering staff and report back. Did it solve your issue? Please

...
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Adobe Employee ,
May 23, 2024 May 23, 2024

Hi @Jude5CC3,

Since your issue is solved, I'll move the thread back into the Discussions forum. I hope that's OK.

 

Thanks,
Kevin

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
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Explorer ,
May 24, 2024 May 24, 2024
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Hi Kevin-Monahan

 

Fine by me.

 

Thanks

 

Jude

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