continuous crash in Premiere 22.0

New Here ,
Nov 25, 2021 Nov 25, 2021

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Hi everyone, I have continuous crashes with premiere 22.0: the app freezes and than screen goes black. I have a nvidia rtx 2060 super card with the latest studio drivers. How can I solve? Any suggestion? Thanks a lot

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Intel i7 10700k 

32gb ram @3200

ssd nvme m.2

Mobo Gigabyte 460M

nvidia rtx 2060 super vram 6gb

 

 

<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="4.7.0" clientVersion="4.7.0" applicationName="Premiere Pro" applicationVersion="22.0" build="169" source="Windows-Client-WER" crashType="n/a">
<time year="2021" month="11" day="25" hour="23" minute="0" second="31" timeoffset="60" timezone="ora solare Europa occidentale"/>
<user guid="4a107ba1-7465-42c7-9743-f787368526d3"/>
<system platform="Windows 10 Pro" osversion="10.0" osbuild="19043" applicationlanguage="it-it" userlanguage="it-IT" oslanguage="it-IT" ram="32700" machine="Intel(R) Core(TM) i7-10700K CPU @ 3.80GHz" model="Intel64 Family 6 Model 165 Stepping 5" cpuCount="16" cpuType="8664" cpuFreq="3792 MHz" processorArchitecture="9"/>
<gpu>
<gpuinfo availability="Running/Full Power" adapterCompatibility="NVIDIA" adapterRAM="4095 MB" caption="NVIDIA GeForce RTX 2060 SUPER" description="NVIDIA GeForce RTX 2060 SUPER" driverDate="20211026000000.000000-000" driverVersion="30.0.14.7247" videoModeDescription="1920 x 1080 x 4294967296 colori" pnpDeviceID="PCI&#92;VEN_10DE&#38;DEV_1F06&#38;SUBSYS_13A310DE&#38;REV_A1&#92;4&#38;22817009&#38;0&#38;0008" installedDisplayDrivers="nvldumdx.dll"/>
</gpu>
<crash exception="EXCEPTION_UNKNOWN" exceptionCode="0xc0000409" instruction="0x00007FF9D5CAF369">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x00007FF9D5CAF369" symbolname="vk_icdNegotiateLoaderICDInterfaceVersion"/>
<stackStatement index="1" address="0x00007FF9D575295A" symbolname="DrvValidateVersion"/>
<stackStatement index="2" address="0x00007FF9D57AE371" symbolname="DrvPresentBuffers"/>
<stackStatement index="3" address="0x00007FF9D57ACC47" symbolname="DrvPresentBuffers"/>
<stackStatement index="4" address="0x00007FF9D5797E89" symbolname="DrvPresentBuffers"/>
<stackStatement index="5" address="0x00007FF9D591A15E" symbolname="DrvPresentBuffers"/>
<stackStatement index="6" address="0x00007FF9D591C035" symbolname="DrvPresentBuffers"/>
<stackStatement index="7" address="0x00007FF9D591E18E" symbolname="DrvPresentBuffers"/>
<stackStatement index="8" address="0x00007FF9D591CE7B" symbolname="DrvPresentBuffers"/>
<stackStatement index="9" address="0x00007FF9D5937212" symbolname="DrvPresentBuffers"/>
<stackStatement index="10" address="0x00007FF9D574E966" symbolname="DrvValidateVersion"/>
<stackStatement index="11" address="0x00007FF9D58F4923" symbolname="DrvPresentBuffers"/>
<stackStatement index="12" address="0x00007FF9D58ABA95" symbolname="DrvPresentBuffers"/>
<stackStatement index="13" address="0x00007FF9D5835C48" symbolname="DrvPresentBuffers"/>
<stackStatement index="14" address="0x00007FF9D573404C" symbolname="unknown"/>
<stackStatement index="15" address="0x00007FF9D5747DD4" symbolname="DrvValidateVersion"/>
<stackStatement index="16" address="0x00007FF9D5746303" symbolname="DrvReleaseContext"/>
<stackStatement index="17" address="0x00007FF9D57635F5" symbolname="DllMain"/>
<stackStatement index="18" address="0x00007FF9D54D58C6" symbolname="unknown"/>
<stackStatement index="19" address="0x00007FF9D54D559D" symbolname="unknown"/>
<stackStatement index="20" address="0x00007FF9D5754E58" symbolname="DrvValidateVersion"/>
<stackStatement index="21" address="0x00007FFA63137034" symbolname="BaseThreadInitThunk"/>
<stackStatement index="22" address="0x00007FFA633C2651" symbolname="RtlUserThreadStart"/>
</thread>
</backtrace>
<registerSet>
<register name="RAX" value="0x0000000000000001"/>
<register name="RBX" value="0x000000006E760034"/>
<register name="RCX" value="0x0000000000000007"/>
<register name="RDX" value="0x000000002B41E5F0"/>
<register name="RSI" value="0x0000000000000002"/>
<register name="RDI" value="0x00000000E7D27020"/>
<register name="RSP" value="0x000000002B41E5E0"/>
<register name="RBP" value="0x0000000000000003"/>
<register name="RIP" value="0x00007FF9D5CAF369"/>
<register name="EFL" value="0x0000000000000202"/>
<register name="LastExceptionToRip" value="0x0000000000000000"/>
<register name="LastExceptionFromRip" value="0x0000000000000000"/>
</registerSet>

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<dumpType>
Mini
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<hbLogSessionDllStatus>
ERROR_HB_UNABLE_TO_LOAD_DLL
</hbLogSessionDllStatus>
</crash>

</crashreport>

 

 

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Crash , Error or problem , Freeze or hang

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Adobe Community Professional ,
Nov 26, 2021 Nov 26, 2021

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Hi,

Do you get anything done or does it crash straight away when you open it?

Have you tried resetting Premiere preferences?

 

Marek Mularczyk
Adobe Certified Expert and Instructor

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Adobe Employee ,
Aug 03, 2022 Aug 03, 2022

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Thanks for reporting this issue. Have you tried updating your NVIDIA display driver?

https://www.nvidia.com/en-gb/geforce/drivers/

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Adobe Community Professional ,
Aug 03, 2022 Aug 03, 2022

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Hola segun lo que me comentas podria ser varios factores:
Espacio insuficiente en disco 
Cache de medios
actualizar el driver de la tarjeta de video
borrar los temporales del ordenador


Espero que con eso puedas solucionar el problema.

Saludos

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