Crappy internet + no backwards compatibility = fits of rage

[Guest]

The internet at my company is just downright crap.  I've been trying (and failing) to update Adobe Creative Cloud for over 6 months now.  It gets to 23% (which takes about half an hour) and then it (presumably) times out and fails.

At home, using the same account I don't have this problem, so I have the latest version of everything.  At home I have the most recent version of premiere at work I'm using Premiere 2015 (9.0.2).  I worked on a project at home, brought the files into work - the project NEEDS to be finished today (at work) but the project file is simply not compatible.  What?

And now I can't update premiere because I need to update Creative Cloud first, but I can't seem to update that, all I get is the message

"The server is currently not responding.  Please try after some time (Error code: 207)"

Brilliant.  Just brilliant.  So, put simply I'm completely f*cked because files are no longer backwards compatible with software that is less than a year old.

Thanks Adobe.

[shooternz]

Many questions about your bad management of a situation that Adobe has no control of!!!

Wondering why you did not take your computer to a location where the internet  is better?

Why did you you update anything during a project and a deadline?

Why does the internet suck at your company?

Why did you not finish at home?

Why are you working across locations and versions?

Why did it take 6 months to realise all this?  PPro has never been backward compatible.  FACT.

You are responsible for all this so suck it up. No sympathy from me.

[Guest]

Lol, great response.  It really encapsulated that sort of Premenstral Tension sort of vibe.  And yes they could do something, retain at least a little bit of backwards compatibility and provided clearer, easy to use offline installation options.

First, I don't really fancy lugging my overly large PC home on a combination of motorbike taxis and buses.

Second.  I think you missed something there.  I didn't update in the middle of a project.  The computer at home has always been up to date.

Third, I don't know why it sucks.  I can give you the IT departments email if you'd like to ask them, though, don't expect much of a response as they don't speak English.

Fourth, I didn't finish at home because one final asset that I needed was at work and I had no access to it.

Fifth, time constraints.

Sixth, other Adobe programs have the ability to save in a format compatible with a couple versions back.

No sympathy, perfect.  You nailed the PMT book-ending of your post.

[John Waller · Accepted solution]

Why not download the update installer at home then bring the Zip/DMG file to work and update the software that way?

Download Creative Cloud apps

Adobe CC 2017 Direct Download Links: Creative Cloud 2017 Release | ProDesignTools

Adobe CC 2015 Direct Download Links: Creative Cloud 2015 Release | ProDesignTools

At home I have the most recent version of premiere at work I'm using Premiere 2015 (9.0.2).

The most recent version is CC 2017 (11.x).

[Warren Heaton]

Sorry to hear that your edit isn't going smoothly, sonofasmallface.

What I hear you asking is this:

If I'm unable to get the version of Premiere Pro that I have at work to match the version of Premiere Pro at home, what are my options?  Please note: the version at work is older than the version at home.

Option A:

Run the previous version at home by downloading the previous version of PR that matches the older version at work. 

Here are instructions:

Download and install Creative Cloud apps (scroll down to "Install previous versions of apps").

Option B:

Run the current version at work by download the current stand alone installers (.zip for Windows and .dmp for Mac) at home.  Copy the installers to a USB Flash drive and then install the current version at work.

Here's the link:

Download Creative Cloud apps

Of course, both options require that you're running appropriate version of the OS.

-Warren

[Guest]

Thank you very much, that's very useful.  So basically I can download the installer at home and then bring it to work?

It won't really help today but it'll be good for future reference.