Crashing during preview generation

[billbyrnes@live.com]

I go back and forth between Adobe's photography plan and the complete Creative Cloud plan. This is because, while I love using Premiere Pro, it takes a long time to generate previews during project startup. About once a week, Premiere Pro would crash my computer after trying to generate previews. It does quite a bit of damage to the operating system when this happens and takes me some time to clean it up.

I am running Windows 11 Pro on an Alienware R12 computer with a a 3090 Nvidia card (24 GB video memory).

Has anyone else seen this problem, and if so, is there a solution or a workaround. The only one I have found is to create DNX files instead of MP4 files for ingest.

Thanks in advance for your help.

Bill Byrnes

[Michael Grenadier]

do you have the gaming driver for Nvidia Card installed?  That apparently can cause problems.  Use the studio driver.  

[billbyrnes@live.com]

Thanks for the suggestion. No, I have the Nvidia Studio driver installed. It is up to date.

Bill Byrnes

[billbyrnes@live.com]

I contacted Adobe support and they said it was fixed after v22.5. I re-subsribed to creative cloud and re-installed Premiere Pro v22.6. I did not test long enough for it to crash, but preview generation was as slow as ever. I am using 4K files created in a Canon Vixia HF-G60. So I tried generating proxy files (ProRes medium quality). That appears to have fixed to problem. Previews are there instantaneously when I open a project, so far no crashes in 3 days.

I appreciate the help.

Bill Byrnes