Deleted Proxy has attatched

[patchd67232689]

Hi,

I started editing a 4K video on my laptop which was too slow and required proxies. While the editing was on going I upgraded to a far more powerful work station which had no problem editing the footage.

As the proxies were taking up space I deleted them, however the bars which appear on each side of the clip remained. When opening the Premiere file now the proxies were gone I clicked 'Offline all. When I clicked Link Media to replace the footage nothing changed and in the properties of each clip is a Proxy Media section linking back the folder which contain each clips proxies.

I tried to export anyway and when exporting the message 'Offline material is present in this export and will be encoded using the Offline Media graphic'. The exported sequence has black bars on each side stopping it from being wide screen.

Any help would be appreciated.

Patch

[R Neil Haugen]

Just curious ... is the Toggle Proxies icon there on your program monitor, and blue?

This is an intriguing problem ... um ... sorry to say.

Neil

[patchd67232689]

No the toggle proxies icon was switched off before even deleting the proxies.

Patch

[R Neil Haugen]

I'm thinking of the bars on the side of the image, which is what PrPro does to signal it's working with proxy media it made.

Have you manually deleted your cache/media cache database and preview files? If not, find where they are between options in the Project settings and the Preference settings. Close down PrPro. Navigate to those folders and delete everything, reboot, then relaunch PrPro and give it a few minutes to rebuild caches.

If that doesn't fix, I'd suggest something in the project file is shot, so at that point, it's create a new project file, in the Import section of the Media Browser of PrPro, navigate to the old project file, select it, and import all sequences/assets of that project into the new one. And see if that works.

Neil

[MyerPj]

https://forums.adobe.com/people/R+Neil+Haugen  wrote

I'm thinking of the bars on the side of the image, which is what PrPro does to signal it's working with proxy media it made.

Hi Neil,

Which bars are you referring to? I added a burned-in timecode display to my proxies, otherwise I couldn't tell the difference by just looking. I'm familiar with the proxy button and toggling that shows the timecode or not, it's the only change visually, I'm not noticing any bars...

[R Neil Haugen]

"the bars on either side of the clip remained"

Those bars.

Neil

[MyerPj]

Thanks Neil! Those 'bars' could be from creating proxies with the 'wrong' aspect ratio?

[R Neil Haugen]

PrPro uses those bars to show that proxies are being used, for all proxies created with the internal proxy creation process. So if it's showing those bars, it still thinks it's showing proxy media.

Neil

[MyerPj]

R Neil Haugen

PrPro uses those bars to show that proxies are being used

Sorry Neil, I'm trying to follow along here... I had some 'bars' on my proxies when the proxy dimensions were not a multiple of the original footage, (like using 1024x540 proxy with 3840x2160 clips (1280x720 = 1/3 of both dimension so you get no (letterbox type) bars))  but I can't seem to find any 'bars'. Where are they at, ie: on what part of the screen? Are they like a letter box on the source or program monitors? BTW: When I create my proxies thru PP they are actually created with AME. So, not sure if that qualifies as the: "internal proxy creation process"

[R Neil Haugen]

When I use the commands within PrPro to create proxies, no matter if the proxy preset is the same size as the original media, it's always displayed on the program monitor with thin bars each side.

That's to show that you're viewing proxies.

And PrPro always uses it's export engine which is Media Encoder to make the proxies. That's the PrPro generated proxy system.

I'd love to see a screengrab of both the program monitor showing the sequence and a frame of the exported media.

Neil

[patchd67232689]

Hi Neil,

thank you for all the help so far.

I just tried deleting the media cache files and that still seems to have made no difference.

Here is a screengrab of the program sequence and the exported video.

Patch

[excited_Genie16B8]

You're looking at previews in that sequence, as I previously suggested.

Delete them.

[excited_Genie16B8]

If the proxy media is no longer there, it's just not possible for PP to be reading them.  Your're seeing either the originals, or rendered previews.

[MyerPj · Accepted solution]

I just tried it on PP 12.1.0 (Build 186)

I created some proxies in a project, turned on the proxy display and left it with a proxy showing in the program monitor. Quit PP, Renamed the Proxy folder, Started PP with that project, Got the offline message and "Offline All". Project loaded and the correct preview was shown and toggling the proxy button did nothing. IE: All seemed well.

BTW: I keep a shortcut on my desktop to delete the media cache folders once in awhile, or if there is (unusually) an anomaly. I delete these three folders and PP builds them right back...

[patchd67232689]

Ah ok, so should I delete these folders?

Patch

[MyerPj]

Yes, or rename them. I just put an 'x' in front of the name.

[patchd67232689]

Just did this and the footage appears to be back to normal!

Thanks for the help!

[MyerPj]

Yes, I just delete those folders, but if you are 'squeamish' renaming them will suffice!

Glad that worked.

[patchd67232689]

Hi,

so I deleted the folders and the footage appeared to be back to normal but once rendering or exporting it changes back to proxy format.

Any ideas why?

Thanks

[MyerPj]

Neil is very knowledgeable, but I think the explanation above is not correct. When a proxy is correctly made, you essentially (in the PP monitors) can not tell it apart from the actual footage. IE: When the PROXY DIMENSIONS are correct, there are no bars on the side of the video.

Here's a very recent thread where the OP couldn't tell if he was using proxies or not (ie: no bars)

how to tell if proxies are present and connected

You said you were editing 4K, usually it's one of these two

4,096 by 2,160,

3,840 by 2,160

4096 = 1.9:1 (aspect ratio)

3840 = 1.78:1

So a 1024x540 default proxy will work with the 4096 footage, but if you use that with 3840 footage you image when viewing proxies will be squished in and have bars on the side. Just from viewing the 1 frame of your guy in the grey hoodie, obviously it has the bars, but it also appears a bit squished in to me.

Best Proxy Size:

4096 = divided by 4 = 1024x540

3840 = divided by 3 = 1280x720

I don't know what the problem could be on your system. I would suggest checking the paths of everything, via File Explorer and the paths PP is using.

You might want to have a quick look at the 'scale' property of the items in your project that are appearing incorrectly, just to insure they are at 100% and not causing any problems.

If that doesn't lead you to anything, how about recreating the proxies and putting them in place again. Of course from the beginning of this, you hopefully saved a copy of the original project file under a different name but in the same folder as to original/current project, before you tried doing all these things. Recreate the proxies and try attaching them. If that would work, you might consider a different proxy size, ie: w/out the bars.

[patchd67232689]

Thanks a lot, I will try recreating the proxies and yes I have created a copy of the Premiere project.