Downloading videos to my iphone through dropbox that I edited on my computer not working.

Community Beginner ,
Jan 12, 2022 Jan 12, 2022

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Whenever I try to save a video to my iphone from Dropbox i get this error message. 

"Sorry this video cannot be saved to this device"
It's just some 20-40s clips each under 100mg from footage I captured on my iPhone that I edited in Premeire Pro
I exported the videos from Premiere Pro using H.264 with the Match Source - High Bitrate preset. 
I've tried all the things Dropbox reccomends, is this a Premiere isssue?

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Error or problem , Export , Formats

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correct answers 1 Correct answer

Community Beginner , Jan 17, 2022 Jan 17, 2022

Contacted an actual Adobe representative. Not a phone issue. You gotta change the export formatting setting to HEVC (H.265) with the High Bitrate preset. 

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Adobe Community Professional ,
Jan 12, 2022 Jan 12, 2022

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quote

I've tried all the things Dropbox reccomends, is this a Premiere isssue?


By @noahweyenberg

 

I doubt this. Make sure you export with settings compatible with the iphone.

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Community Beginner ,
Jan 14, 2022 Jan 14, 2022

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What would that be? I thought the settings I had were iPhone compatable as that has been my workflow for months now. 

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Adobe Community Professional ,
Jan 14, 2022 Jan 14, 2022

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Then you have to look for anything that has changed.

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Community Beginner ,
Jan 14, 2022 Jan 14, 2022

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Any ideas on what has changed? Just saying to "look for anything that has changed" is not very helpful. 

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Adobe Community Professional ,
Jan 14, 2022 Jan 14, 2022

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You have to start somewhere.

This a phone issue not a Premiere one.

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Community Beginner ,
Jan 17, 2022 Jan 17, 2022

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Do you at least know what settings I should try to use to get it to be compatible with my iPhone? 

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Adobe Community Professional ,
Jan 17, 2022 Jan 17, 2022

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Nope.

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Community Beginner ,
Jan 17, 2022 Jan 17, 2022

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Contacted an actual Adobe representative. Not a phone issue. You gotta change the export formatting setting to HEVC (H.265) with the High Bitrate preset. 

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Community Beginner ,
Apr 26, 2022 Apr 26, 2022

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I'm having this same issue and my settings have always been exactly what you just said

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