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Downloading videos to my iphone through dropbox that I edited on my computer not working.

Community Beginner ,
Jan 12, 2022 Jan 12, 2022

Whenever I try to save a video to my iphone from Dropbox i get this error message. 

"Sorry this video cannot be saved to this device"
It's just some 20-40s clips each under 100mg from footage I captured on my iPhone that I edited in Premeire Pro
I exported the videos from Premiere Pro using H.264 with the Match Source - High Bitrate preset. 
I've tried all the things Dropbox reccomends, is this a Premiere isssue?

TOPICS
Error or problem , Export , Formats
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correct answers 1 Correct answer

Community Beginner , Jan 17, 2022 Jan 17, 2022

Contacted an actual Adobe representative. Not a phone issue. You gotta change the export formatting setting to HEVC (H.265) with the High Bitrate preset. 

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Community Expert ,
Jan 12, 2022 Jan 12, 2022
quote

I've tried all the things Dropbox reccomends, is this a Premiere isssue?


By @noahweyenberg

 

I doubt this. Make sure you export with settings compatible with the iphone.

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Community Beginner ,
Jan 14, 2022 Jan 14, 2022

What would that be? I thought the settings I had were iPhone compatable as that has been my workflow for months now. 

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Community Expert ,
Jan 14, 2022 Jan 14, 2022

Then you have to look for anything that has changed.

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Community Beginner ,
Jan 14, 2022 Jan 14, 2022

Any ideas on what has changed? Just saying to "look for anything that has changed" is not very helpful. 

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Community Expert ,
Jan 14, 2022 Jan 14, 2022

You have to start somewhere.

This a phone issue not a Premiere one.

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Community Beginner ,
Jan 17, 2022 Jan 17, 2022

Do you at least know what settings I should try to use to get it to be compatible with my iPhone? 

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Community Expert ,
Jan 17, 2022 Jan 17, 2022

Nope.

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Community Beginner ,
Jan 17, 2022 Jan 17, 2022

Contacted an actual Adobe representative. Not a phone issue. You gotta change the export formatting setting to HEVC (H.265) with the High Bitrate preset. 

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Community Beginner ,
Apr 26, 2022 Apr 26, 2022

I'm having this same issue and my settings have always been exactly what you just said

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New Here ,
May 21, 2025 May 21, 2025

I am still having this issue with after effects. Highest bitrate settings and HEVC (H.265) which is the default setting anyways

 

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Adobe Employee ,
May 22, 2025 May 22, 2025
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Hi Kevin41585,

 

Is it not allowing you to download the video on your device, or are you getting any playback errors? If it's with playback, have you tried Media Encoder to export and see if it's working?

Thanks,

Sumeet

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New Here ,
Oct 22, 2022 Oct 22, 2022

im having the same issue too

 

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