Encore CS4 constantly crashes

[_Mike_Paule_]

I installed the CS4 Master Collection suite and had no errors in the installation. I have been using some of the applications without problem. However, when I try to work with Encore CS4 it crashes everytime.

I created a new project and imported some JPG images to create a slideshow. I can't get past this point. Everytime I launch Encore and open the project it crashes. I have tried to create new projects and it makes no difference.

I spoke with Adobe Technical Support and they suggested I start Windows with all of the services disabled. Encore still crashes. They then suggested I uninstall and reinstall the entire suite which would take hours.

I am running Windows XP Sp3 with Core2Duo processor and 2 Gb RAM. I have plenty of available hard drive space.

Has anyone had this problem or have suggestions on what may be causing Encore to crash?

[_Steven_Fetsch_]

I have had crashes every time, too. The short version of my Encore CS4 fix odyssey:

Encore CS4 worked fin for weeks.
Installed Quicktime.
Encore crashed. Reinstalls no good.
Removed QT.
Encore works fine.

Adobe folks: It sure looks to me as though the latest Quicktime conflicts with some essential component of Encore CS4.

[the_wine_snob]

Steven,

There was a major conflict with a previous version(s) of QT. These were with 7.4.x, IIRC.

I've not heard of issues with QT 7.5.5 (current, I think), but then do not have CS4. Interesting. For awhile, I had to revert to QT 7.3.x to get CS2 suite to function, as well as SmartSound's SonicFire Pro. With QT 7.5.5, all Adobe programs work, as does both SFP 4 & 5.

Maybe QT 7.5.5 and CS4 do not get along.

Thanks for the update,

Hunt

[_Mike_Paule_]

Nono,

I have the Nvidia Geforce Go 7600GT card on my Sony VAIO notebook PC.

With respect to the NVIDIA NFORCE 15.24 drivers you referenced when I start to install it wants to install RAID drivers and a bunch of other items. I am already running a RAID 0 on my Sony VAIO Laptop and hesitant to load drivers that may mess up my computer. I cancelled the install until I know what potential problems this install will create on my notebook PC (that is already running RAID 0).

What part of this install will fix the problem with the nvoglnt.dll issues described in this thread and which parts of these drivers did you install to solve the problem with Encore CS4 crashing?

Mike

[_Danny_padova_]

I am having a problem when importing my timeline:

Application popup: Windows - No Disk : Exception Processing Message c0000013 Parameters 75b6bf7c 4 75b6bf7c 75b6bf7c

Everything else works apart from when importing my timeline.

My Pc is Targa Ultra AN64 3700+ which is enough for it to run and meets the specification requirements.

Ran all updates and You can't install it till you install XP SP3. Which I did.

I just want Adobe get to work.

[the_wine_snob]

Danny,

Which version of Encore are you using?

What is the Asset, that you are attempting to Import_As_Timeline?

The error message, "No Disk" worries me. You indicate that this is a Windows error message. Is that correct? If so, where is the Asset located on your system?

You might also give the full specs of your PC, including RAM, Page File setup (Windows Virtual Memorey) and your I/O (hard disks, controller type and how these are being used, i.e. C:\ 250GB (125GB free) with only OS and program files; D:\ 500GB (350GB free) with media files...

This info might help someone spot a problem.

Good luck,

Hunt

[_Danny_padova_]

Bill,

I am using Encore CS4 (4.0.0.5258).

The asset that I am attempting is Xmas.m2v and Xmas.wav which was encoded by Premeire Pro CS4 of course. I've also tried Importing it from Premeire Pro CS4 to Encore as timeline this also gives me the error. The Project and video files are stored on my D:\ Drive.

Did I add I made my own Menu imported from Photoshop CS4 as I had no pre-set that came with my Master Collection. I have followed the guide correctly on the how to of this site with the & and = symbols I don't think this will cause the problem.

My Computer full specs can but found here: http://www.targa.co.uk/index.jsp?SID=0&NAV=236&DOC=&PAGE=1091&PCAT=2&PROD=206&PTUBE=10&PARAMS=undefined&PARAMS2=undefined&SPCAREA=undefined (I have upgraded my RAM to 3GB and OS to XP Pro with SP3)

I have 186GB on my C:\ with free space of 140GB the Other 14GB is the recovery section. D:\ 186GB with 166GB free space ( This is where my video and project files are stored rather than the default 'My Documents').

My Virtual Memory is set as : C:\

Initial Size (MB): 2046
Max Size (MB): 4092

Total Paging Size for all Drives:
Minimum allow: 2MB
Recommended: 4606 MB
Currently Allocated : 2046 MB

Bill or anyone else hope you can help me to solve this problem. I had just formatted my PC back to factory settings a week ago.

[_Bradley_Johnson_AICP_]

Its been implied that the cause of some crashes is due to an NVidia Card and its driver. Is that to say if I switch to a different video card that it will solve the problem?

[the_wine_snob]

Its been implied that the cause of some crashes is due to an NVidia Card and its driver. Is that to say if I switch to a different video card that it will solve the problem?

There have been problems reported with Adobe programs, and recent nVidia drivers. These issues seem to mostly trace back to two gamer-only modules: PhysX and 3D Stereovision. The disabling of these two modules have been almost 100% effective.

If you have either/both, disable them and test.

Good luck,

Hunt

[bobby_tee1121]

These issues seem to mostly trace back to two gamer-only modules: PhysX and 3D Stereovision. The disabling of these two modules have been almost 100% effective.

If you have either/both, disable them and test.

I have no idea if I have either of these. Can you tell me how I can find out and if I find them, how to disable them?

Thanks!

bobby

PS- I am just getting caught up on this thread. I am using Encore CS4 on an XP machine, SP3, Intel Core2 Duo, 2.99GHz, 3.25GB RAM. My Encore crashes whenever I try to burn a disc (mid-way through, so no discs burned), when I try to check the project, and immediately after I export a Flash SWF of the project (so at least I can get a test SWF).

[the_wine_snob]

Bobby,

You should see them in the nVidia console, or by going to Start>Run and typing MSCONFIG, and looking in Startup.

Now, reports are coming in that the latest nVidia driver has both of these modules rewritten, and now they work with Adobe programs. I cannot attest to this, as my nVidia cards are other models, and I do not have either module. I cannot even test, and can only rely on the reports of others.

Good luck,

Hunt

[bobby_tee1121]

Thanks, Hunt. I will explore the drivers update. My IS guys are going to look at changing my video card to an ATI card. Not sure if that will help, but gotta try something. I tried the deleting of the dll file mentioned earlier, but that didn't seem to do the trick.

It's really hard to believe that a piece of major software could have such an apparently widespread issue with no clear fix from the company.

I'll post my results...

bobby

[bobby_tee1121]

Update:

I looked for, but did not find, the files you cited in your previous post. My IT guys updated the NVIDIA drivers and I tried to burn a disc with Encore... crash again. Oh, and they also changed my status to administrator, which it was not previously.

Next step is that IT is ordering a new ATI card to replace the NVIDIA card. Who knows if that will work, but we'll give it a shot.

I'm also fortunate to have another machine with CS4 on it that I can try, so once I copy over all my project files, that's where I'm headed.

Thanks.

bobby

[bobby_tee1121]

Another update...

After trying out my Encore project on 3 different machines and having all of them crash, I decided to go back to square one. I went back to my own machine and created a new project from scratch, going just so far as to have a single menu and a single video to play from it.

Previously, Encore crashed on me in 3 specific instances: a- when I tried to use 'check project', b- when I tried to burn a disc, and c- after I exported to Flash (which at least allowed me to see a working version of my project). Trying each of these in my new project... NO CRASHES.

I then proceeded to build my project, adding the various submenus and videos needed. I am now at a point where the project is pretty much complete, and still NO CRASHES. I have burned several test discs, exported new Flash versions, and checked the project with no problems.

So I am left to assume that my original issue was not necessarily a video card problem (although I did update the drivers before going to other machines, to no avail), but rather something peculiar in my original project that was causing the crashes.

The kicker here, and the reason I can't compare this project to previous projects, is that this is my very first Encore project. So a happy ending, for now anyway.

Now if I could just figure out how to change the color on a text subpicture highlight!

Cheers

bobby

[the_wine_snob]

So a happy ending, for now anyway.

Happy endings are good!

Sometimes, Projects just get smurfed. Sometimes, we can retrace our steps and see what went wrong. Sometimes, we never find out what it was.

Now if I could just figure out how to change the color on a text subpicture highlight!

I think that this one was much easier. Check out my reply in that thread, and let me know if it works. It was a very good idea to post separately, as this is now a very old, and long thread, with all sorts of tangents. Your new post will also help others, and they can easily find it by the title - job well done!

If you have any questions on the Color Set option, please ask in that thread, and we'll do our best to get you the necessary info.

Good luck,

Hunt

[_Danny_padova_]

If someone has tried a different card. Then we would know.

But so far I think a lot of people will start to ditch Adobe for a different software.

[_Derek_Hanson_]

Can someone please help me?<br /><br />I have a intel core quad extreme 2.66ghz, 4gb ram, vista 32, quadro fx 4600. I have the most recent up-to-date forceware drivers. I own Encore CS4 ver. 4.01.048, running from the production premium suite.<br /><br />Whenever I try to transcode a movie i'm getting about 1/4 through the transcode and suffer the dreaded blue screen of death about 90 percent of the time and an error log another 10 percent of the time. When i look at the error log it says something about a <crash exception="EXCEPTION_ACCESS_VIOLATION". I am the administrator of the computer. It seems as though all my other programs are working just fine.<br /><br />Can anyone help?

[the_wine_snob]

Maybe something in this ARTICLE will be of use.

With a BSOD and reboot, especially during Burn, Transcode or Export, I usually first think of:

1.) Overheating

2.) Power supply issues

3.) RAM issues

4.) MoBo issues

Good luck,

Hunt

[_Danny_padova_]

I think the Blue screen of death means you have a hardware error it always is from my experience, do you have a nVadia card?

[_Tim_N_]

IM having the same problem with Encore Crashing but its crashing on load i dont even see the little encore loading box and i get a different crash data its not an ACCESS_VIOLATION like most of you seem to be having<br /><br />its <crash exception="EXCEPTION_UNKNOWN" instruction="0x7717f35f"><br /><br />this is a 2 month old system<br /><br />Q9450 quad core, 8GB DDR2, nVidia GTX 260, Vista X64 SP1. I had it up and running less then a week ago and it took a crap on me now when i need it most. <br /> <br />I uninstalled quick time and reinstalled encore and the same problem is persisting.<br /><br />I need this I gotta get these videos done by Wednesday

[the_wine_snob]

Tim,

Please see my response in your other post. There are a lot of issues with nVidia cards right now, and a lot of articles in the Premiere forums. Something there might help you.

Good luck,

Hunt

[Appia92]

Hi everybody,

II solved my problem getting rid of the .XMP and .XMPS files that come generating the video files.

Hope this helps

Appia

[the_wine_snob]

II solved my problem getting rid of the .XMP and .XMPS files that come generating the video files.

Welcome to the forum and thank you for posting the good news!

Hunt

[_Tim_N_]

Bill,
THats understandable that there might be problems with the nVidia graphics drivers but how could this problem develop when i havent updated the drivers since november)which was the last driver update from nvidia, but everything else including premier its running perfectly fine

[the_wine_snob]

Sometimes, a simple Windows Hotfix can "break" other things. I am not saying that this is happening in your case, but with all of the nVidia driver problems right now, it would seem that something is harming them. I do not know what driver is current for your particular card/OS, but did see references to a new nVidia driver, dated 01/08/09.

Good luck,

Hunt

[_Danny_padova_]

I have good news, My project finally worked at last. I managed to import my video as mpg, m2v and wav files as a timeline. I burned my Project to DVD without errors. All i did was went to the nVidia website and downloaded the latest drivers. They are all combine with one install file.