Encore CS4 constantly crashes

[_Mike_Paule_]

I installed the CS4 Master Collection suite and had no errors in the installation. I have been using some of the applications without problem. However, when I try to work with Encore CS4 it crashes everytime.

I created a new project and imported some JPG images to create a slideshow. I can't get past this point. Everytime I launch Encore and open the project it crashes. I have tried to create new projects and it makes no difference.

I spoke with Adobe Technical Support and they suggested I start Windows with all of the services disabled. Encore still crashes. They then suggested I uninstall and reinstall the entire suite which would take hours.

I am running Windows XP Sp3 with Core2Duo processor and 2 Gb RAM. I have plenty of available hard drive space.

Has anyone had this problem or have suggestions on what may be causing Encore to crash?

[_Mick_Genesis_]

Hi,

Like many others here, when I try to open Encore CS4, the software crashes or freezes. Thus far, I haven't been able to get anything to work.

I realize memory may be an issue and/or possibly the video card. My video card is: 256MB ATI Radeon X1300 Series Secondary

Will that card be sufficient to work with Encore? If not, what card would be and where would you get it?

Other specs:
Dell Pentium 4
2 GB of RAM (yes, I realize that needs upgrading)
Windows XP SP3
Encore Version CS4.01.048

One other side issue: When I work with Premiere Pro CS4, video will not display in the monitor box. This makes working with Premiere Pro rather difficult. I didn't have this problem with Premiere Pro CS3.

So, I need to upgrade the RAM, but after that, what are my chances of getting Encore to work? Thanks in advance for any thoughts and ideas on this!

Mick

[_rlamba_]

Hi Mick,

Can you try upgrading your Graphics card driver to the latest version? Let us know if this works for you.

[_Mick_Genesis_]

Hi rlamba,

Thanks for the reply.

I'm not the most savy with drivers, so bare with me. If you mean going into the Control Panel > Display Properties > Adapter > Driver and hit update driver (install the software automatically), then yes, I tried that. The Hardware Update Wizard indicated it could not find a better match for my hardware than the one currently installed.

If there is something else I can try, let me know. Any other thoughts?

Again, thank you in advance for your time and attention on this. I'm happy to help out by giving as much info as I can. Other users may experience the same issues. Plus, it might help your engineers.

Mick

[_Bryan_Knouse_]

I'm running encore cs4 from production premium and having the same problems stated above - constant crashing as well as no monitor video when trying to view my timelines.

I have dual xeon processors on windows xp with 1 gig ram and Nvidia Quadro Fx 500/600. I downloaded and installed both the drivers (Nforce someone linked above and the hardware's specific driver) and neither helped. Removed the C:\Windows\System32\nvoglnt.dll file and everything works.

Just wondering if anyone found another fix? Will this hurt me when running Avid Xpress pro?

[_Eric_Burroughs_]

Quicktime causes Encore CS4 to crash. The only way i have found to operate Encore CS4 is to unistall quicktime, however i need quicktime for other things. Has anyone had this problem? I can't seem to find any solution where i can have quicktime and encore cs4 installed at the same time and functioning.....

Windows XP
Master Collection CS4

[_Mick_Genesis_]

Hi,

Like many people in this thread, I was having problems. I checked graphic cards and other updates, none of which seemed to make any difference.

However, then I focused on RAM. So, what is the status of your RAM? I had 2 GB of RAM, and I recently increased it to 6 GB. However, since I don't have Windows XP 64-bit (I have 32-bit), it can only use/recognize up to 3 GB of RAM. Anyway, when I upgraded to 3 GB of RAM, Encore CS4 didn't crash. I haven't really worked with a project, so I can't say how extensively it will work beyond that. But at least now it doesn't crash as soon as I try to launch the program.

On a side note, when using Premiere Pro CS4, I was having a problem where the preview monitor window wouldn't play the video (I could hear the sound, but see no video). That problem went away once I upgraded the RAM.

If you don't know how much RAM you have or can use, try going to www.crucial.com This site can scan your computer and tell you how much RAM you currently have and how many memory slots are available on your computer. This is where I was alerted to the issue with a 32bit vs 64bit version of Windows. I'm annoyed I can't utilize all of my RAM. For now, I'll probably wait until the new version of Windows comes out later this year. Unless, of course, someone knows how to get around this problem.

Anyway, I think the moral of the story is that you probably need 3 GB of RAM or better. Hope this helps!

Mick

[_Dieter_Paul_]

Updating to the latest NVDIA driver for the 7XXX series graphics
card seems to fix the problem. They just relased a new driver on March 3, 09.

http://www.nvidia.com/object/winxp_182.08_whql.html

GeForce Driver Release 182 WHQL
Version: 182.08
Release Date: March 03, 2009
Operating System: Windows XP, Windows XP Media Center Edition
Language: U.S. English
File Size: 77.0 MB

Good Luck
Dieter

[atara2]

I am affraid it doesn't solve anything at all. At the best it would crash at bit less often.

My config is: WinXp Pro, 4Go, GeForce 9500GT (same drivers than 7xxx according to NVidia).

I tryed unsuccessfully to uninstall Quicktime, ffdshow.

For sure, there's amemory issue because whenever I try to build to heavy projects (accross multiple crashes) for sure it crash with an incremental creation (button or whatever) and if I play too fast with is (not waiting at least 2 sec between 2 clics, it crashes to.

Any other idea?

[the_wine_snob]

Total shot in the dark here. There have been some issues reported in the PrPro fora about newer nVidia drivers causing display problems. For some, rolling back to an earlier driver (yeah, not what one usually does), has solved some of their display issues.

Good luck, and please report on your progress,

Hunt

[atara2]

Went back up to 177.79. No effect.

This seems to be a mission for Adobe (Superman not available yet). Media Encode was unstable to (very much the same way) till last update. If something is to be expected on this side, Adobe should let bthe community know. Will eventually recommand a software change, no use for powerfull features if we cannot use them. Need tro investigate Sony softwares.

[Guest]

Like everyone else... I am also having the same problem... HOWEVER... I am on a MacBook Pro.

I have 4GB Ram and plenty of HD space... and all other Adobe Application work 100%.

Encore just constantly crashes and is extremely slow when it does open for a few minutes before I do too much it cannot cope with. 😕 Very frustrating!!!

Can anyone help me?

[Guest]

Same problem, Encore worked fine, then one day pooof! App loads then crashes whenever I try to load a file or create a new one.

Will let you know now I go trying to fix this.

Pull yer socks up Adobe, I forked out good money for this suite and it really shouldnt be this buggy.

Ta

D

[Guest]

Uninstall Apple Quicktime : Nope

Delete nvoglnt.dll: Nope

Re-install Encore: Nope

Re-install Master Collection: Nope (freekin hours wasted)

Update Graphics Drivers: Nope

Chainsaw keyboard into two shouting anti Adobe profanities: Nope

Collapse in a heap and cry: Nope

Pray to the almighty: Nope

Only option is to buy a new computer, or different software

Why oh why!  Encore was working perfectly a few days ago.

Later

D

[the_wine_snob]

When something works one day, but not the next, then something has changed.

It could be an OS update that renders one's video or audio drivers instantly obsolete, or messes up something like QuickTime. It could be new hardware, software, or some change in settings.

If you are on a PC and have a good Restore Point from the time that you were able to run Encore, I'd first set a new Restore Point, and then do a roll-back to the one that was in force, when it last ran. I do this from Safe Mode.

If this does not help, then troubleshooting will be tougher. I would go to Control Panel>Add/Remove Programs and check Show Windows Programs, or similar syntax. Check the dates carefully. Anything there, that might have been bypassed with the System Restore? Probably not.

I'd invoke a crash, and then immediately go to Event Viewer. Look in both the Application and the System tabs. For each yellow warning marker, and each red warning marker, open them. Some will be useless code. Some might have clues. Some will likely have links. Follow each link and see what they say. Most will be to a page on an MS site, but some might go to software, or hardware sites. Some might also have that useless code.

Here's a look at Event Viewer in action:

Unfortunately, if you are on a Mac, I can't even begin to make suggestions. Maybe the Mac has something like Event Viewer.

Good luck,

Hunt

[reedergc]

I have read through this entire forum and find no solution presented that works.  I installed Encore CS4 as part of the Master Collection.

I have spent at least 8-10 hours trying to get the Video applications to work - specifically Encore.  I have installed, uninstalled and reinstalled the Collection, tried reinstalling just Encore, and tried different sequences of loading then using Adobe patches instead of the update options from the Collection.

Based on the forum, I tried uninstalling Quicktime, updating drivers, using different launch options and other methods of fix.

I have uninstalled all Adobe products, most all multimedia products that would have CODEC conflicts and cleaned my Windows registry.

I even tried to report the issue to ADobe Tech support but their reporting page is non-funcitonal as well.

Has anyone tried contacting Adobe direct for a solution to this?

I find it hard to believe that I am the only one with this type of issue and that no one in this forum has found a fix yet to this problem.

I have other licenses of the Master Collection installed on a laptop with a slower processor and less RAM and it works fine.  Both machines have the same OS and similar software installed.

What gives?  Any other suggestions?

[the_wine_snob]

What happens when you launch Encore on the problem machine? Do you get any error messages?

If you get a crash, invoke it and immediately go to Windows' Event Viewer. See this LINK (also posted above). Follow along and let us know what you find.

Good luck,

Hunt

[reedergc]

Thx,

After the reinstall I now receive only locking when trying to start the

first project in Encore. The announcement block loads and states "preparing

to transcode" (I recall - not sure right now as I'm on travel and away from

the machine). The status bar reaches 50 percent then stops. In seemingly

related issues, I cannot launch Premiere. I receive the splash screen then

the remainder of the window expands to a full white screen and freezes. I

can only escape using the Task Manager.

Thanks so much for your assistance trying work out the gremlins on this.

Take care,

Greg Reeder

[Kotinsky]

It is hard to believe what a piece of crap Encore cs4 is.  I cant get any work done.  You think after 15 years of DVE you can actually work on a project and not worry about getting your computer to work.  It's a joke.  I rush through projects hoping Encore won't crash.  I just bought Socic DVDit HD  after wasting money and a month on Encore.  Hard to believe.  What a waste just learning the software, not that it was tough.  I even have several fresh brand new computers and Encore never works reliably.

Dave

[Jeff Bellune]

Dave,

Is there a question in there somewhere, or did you just want to rant?

-Jeff

[Kotinsky]

just rant

[Kotinsky]

after many wasted hours and money

[Jeff Bellune]

Are you finished?

If not, please go to the DVD Lounge and start your own I-still-need-to-vent thread.

Thanks,

-Jeff

[Guest]

Ok, I have everything working perfectly now, but you're not going to like the solution:

Backup work files.

Format hard drive

Re-install XP from scratch

Download and install all updates

Uninstall crap not needed

Flash BIOS with update

Take out Netgear 311 wireless card and throw it in the lake after discovering that it's been the source of random freezing for the past two years.

Install D-Link wireless card

Update all hardware drivers

Defrag

System is now "clean"

Install CS4 Master Collection from scratch

Download and install all updates

Restart, defrag, restart

Fingers crossed

Run PPro and Encore

Working perfectly!

No problems at all.

I discovered that the Wireless card was causing all kinds of weird things to happed, but I could not test with CS4 as it was not installed as yet and I wanted that POS out asap, I dont think it would have been the cause of my Encore issues tho, more likely a conflict with old CS2 setting or codec conflicts, I'm afraid I have really no idea of the exact cause, I just know that everything is working sweet now.

[Amit Kumar Gupta]

Please post crash data. It would be helpful to identify the cause of crash. You can get it from "Crash data" link at bottom left of Adobe Crash Reported dialog that appears after a crash

[the_wine_snob]

That, plus the Event Viewer info and links would go a long way to diagnosing one's problems. Unfortunately, more space is spent on diatribes, and never on useful data.

Good luck to all,

Hunt