Encore CS4 freezing with Windows 7

Report · Jun 07, 2009

I have recently installed Production Premium CS4 on my new machine and have NO issues what so ever with any of the programmes accept for one... you guessed it Encore. I've had trouble over the year with all of my Encore versions but have always managed to get the running stable. My current version is installed and working on a Dell duel Xeon 3.2 machine running XP with no issues.

The Issue:

Fortunatly I can replicated it every time. Load Encore, open a Blu-Ray project and click on "Help" - "System Info..." bang computer locks up and a 7 sec reboot is required. System status = No other programmes running, Encore fully updated, Windows & fully update. It will also freeze if I import footage create a menu and click built project.

My System

I7 Intel 2.66

12Gb RAM

Windows 7
120Gb SSD Drive running C/ Windows and D/Apps.

Storage 3x 1TB drives

I have tried running installing it on a standard 7000rpm drive too but same issue.

Any ideas?

Report · Jun 07, 2009

The only idea I'd suggest is to avoid using Encore on beta system software.

If this still happens once Windows 7 is actually released, then I'd expect a bug fix from Adobe.

Report · Jun 07, 2009

Indeed, I would agree, that's why I'm still using my stable Dell and XP for my video projects. That said someone has to start looking into windows 7 as candidate release is very close to the sellable product and I can't see adobe bug fixing until well after that time. I have read some posts where this same issue is happening on Vista 64. Window 7 64 is really Vista service pack 3

I have tried running it in all the compatibility modes but it's strange how out of the 8 products that are in the suite only Encore has problems...major ones at that.

Report · Jun 07, 2009

Encore has a different origin, requirements, and dependencies compared to most Adobe applications.

If it's determined to be a bug specifically in Encore and not in Windows 7, I wouldn't expect a bug fix until Windows 7 has shipped. If you're interested in a timely resolution, I'd strongly suggest either filing a bug report (https://www.adobe.com/cfusion/mmform/index.cfm?name=wishform) or calling Adobe Tech Support.

Report · Jun 08, 2009

Thank's for your sugestions. I'm going to install Vista 64 and duel boot the machine to test it. I'll let you know if I get the same issue/s.

Windows 7 can run a virtualized xp session that's designed to run programs that don't work in W7 so I'm going to give that whirl too. Three issues though, 1. Dynamic bridge does’t work cross OS even though it all looks like it's running on W7. 2. Limits me to 3.5Gb of RAM. I understand that Encore CS4 doesn't work with XP 64 which is a shame. 3. When vitalizing XP it uses the CPU to do the GFX so may not run well when using video apps. My i7 is running at 4Ghz so may handle it but I'm doubtful.

Report · Jun 08, 2009

I found the same problem!

I'm running a stable CS4 version on Windows XP 32 bits, and I'm testing the Adobe apps in 64 bits OS due the memory limitation of the 32 bits.

Running Windows 7 RC and a fresh install of Adobe Master Collection CS4. In Windows 7, Encore is extremely unstable, crashing before any asset load, even projects that opens flawlessly in XP. Sometime, Encore even refuse to load, showing immediately the message to send a crash report.

As mentioned, all others Adobe CS4 applications have no issues. Uninstall and full reinstall doesn't solve the issue.

Valter-Brazil

Report · Jun 10, 2009

Vista 64 test complete. I have now tested my new machine with Windows Vista Ultimate 64 running on a new partition of my C drive and Encore is running well. So, my conclusion is that it's a Windows 7 issue. When using Encore in Vista 64, Encore only appears to recognise 4Gb of physical memory when viewing system info, I have 6Gb in at the moment (taken other 6 out for now). As it was crashing in W7 it might be a problem with how Encore recognisesthe usable RAM in Windows 7 as when you try and access system in it locks the PC.

The odd thing is that if Encore in Vista 64 doesn't recognise more then 4Gb, like in my machine (odd number as a 32bit OS can only recognise 3.5Gb) then there is no point is upgrading to a 64bit OS. Anyone out there using Vista 64 to compare with?

Any one else with Encore CS4 using Windows 7 please post your findings.

Report · Jun 10, 2009

I am running the same identical version Vista Ultimate-64 Bit and it works fine. I'm also using less memory than you and so far it is working ALSO on Windows 7 with just a few glitches but nothing close to the behavior you report on that rocket machine you have.

I am running a meek Dual Core Duo E8400 3.GHz with 2 GB RAM and with an investment of about $1K less. With the Adobe Media Encoder in Premier, a it will take more than a water cooled Xeon to make much of an impact on rendering.

Report · Jul 23, 2009

Any one else with Encore CS4 using Windows 7 please post your findings.

I have the full Master Collection running on Windows 7 RC 32 bit without a single issue. Everything works a treat - and fast!

Asus P6T SE mobo

Core i7 920 CPU

Corsair TR3X3G memory (3 GB)

Saphire X1650Pro video card

Optiarc 7200S DVD burner

Report · Jun 10, 2009

Daveydoobs wrote:
IThat said someone has to start looking into windows 7 as candidate release is very close to the sellable product and I can't see adobe bug fixing until well after that time. I have read some posts where this same issue is happening on Vista 64. Window 7 64 is really Vista service pack 3
I have tried running it in all the compatibility modes but it's strange how out of the 8 products that are in the suite only Encore has problems...major ones at that.

Firstly, I have to point out the obvious here - Windows 7 is not even the RC yet, still a beta. Also, Windows 7 is definitely not Vista SP3, not by a long long way - any more than XP was Windows 98 ME SP2. They are different OS completely.

As this is a beta, it is unsupported as an Operating System. Different architecture etc.

Please also consider that Encore is still based on a Sonic authorcore, coded & created when there was no such thing as a 64-bit OS at all. Yes, it works on XP & Vista, but W7 is unknown territory. I am definitely far from surprised that it has issues, and they may even be insoluble. Could be time for a new authorcore, which means starting over from scratch.

DVD authoring is a minefield, Blu Ray triply so.

Report · Jun 10, 2009

Thanks Neil

Given the serverity and number of random issues W7 had running Encore I have decided to stop Window 7 trials (it does say RC on my copy btw). I would advise anyone looking to run Encore with W7 to wait until the full release so you have some grounds with Adobe tech support.

Thank's everyone for your input and help. Encore CS4 beta testing with Windows 7... case closed....

VERDICT (for skim readers) - Windows 7 release candidate is not ready for Adobe Encore CS4 so stay clear for now!

Report · Jun 10, 2009

I agree.

Windows 7 now is a RC, not beta, so Microsoft have no plan for major modifications in the OS itself until the final release, planned to end of this year.

Improvements and solve compatibility issues will be a job of the programs developers.

In my point of view, It's clear that the problem is in W7 itself, but I do have surprise about it, because the core of W7 it's very close to Vista 64, so I can't figure why Encore works in Vista and shows this kind of trouble in W7.

Sure, some minor issues it's acceptable in this case, but Encore literately freeze the entire computer, and it's very serious.

I also think that Adobe should take a look very seriously about this issue.

Valter-Brazil

Report · Jun 10, 2009

Just a second thought: did anybody already consider that this problem could be related due to a driver problem, as video card driver issue?

I'm tired to see in this forum all sort of issues related to a video card drivers incompatibility, mainly with Encore.

Unfortunately, Encore freeze the computer so I can't investigate the log of the crash. Even if I was able to do so, it's so hard to understand.

I'm now suggesting to all people that have this issue with W7 that look for video card driver upgrade, and post again the results in this thread.

Thanks

Valter-Brazil

Report · Jun 10, 2009

Hi Valter. I did think at first that is was a GFX driver issue but had no goy changing drivers. The problem is that there are not alot of out of date Windows 7 FC drivers out there as 7 is so new. I have an ATI HD 4800 =, what are you using?

Report · Jun 16, 2009

Hello Davey

I downloaded the latest driver for my ATI HD 2900XT video card, specifically for Windows 7. Also, I upgraded many codecs, particularly those related to H264 (for example Quick Time, ffdshow), since many issues occurs in Encore in HD/Blu-Ray mode, mainly related to H264 files.

Unfortunately, none of these action worked. Encore (and all the computer) still freeze every time I open a HD/Blu-Ray related project, or try to import a H264 asset in Encore.

Interesting, H264 (MP4) files play normally in QuickTime Pro player.

All these issues is related to Windows 7, since all of my HD/Blu-Ray projects works well in Windows XP.

So, I'm stucked. I need to move to a 64 bits OS due a memory management problems when working with HD/Blu-Ray projects in Windows XP, but I'm no happy to go to Vista.

Still waiting.....

Valter-Brazil

Report · Jun 10, 2009

valterg wrote:
I agree.
Windows 7 now is a RC, not beta, so Microsoft have no plan for major modifications in the OS itself until the final release, planned to end of this year.
Improvements and solve compatibility issues will be a job of the programs developers.
In my point of view, It's clear that the problem is in W7 itself, but I do have surprise about it, because the core of W7 it's very close to Vista 64, so I can't figure why Encore works in Vista and shows this kind of trouble in W7.
Sure, some minor issues it's acceptable in this case, but Encore literately freeze the entire computer, and it's very serious.
I also think that Adobe should take a look very seriously about this issue.
Valter-Brazil

Hi Valter.

It is also possible (I am uncertain, so please treat this as a personal thought) that the problem is not fixable without major restructuring.

The reason I think this might - just might - be the trouble is that the authorcore is a Sonic Solutions one.

Now, I don't know if Encore uses XML at all (Scenarist does, so does DVD-Audio Creator) and specifically with DAC, the beast was designed to run on Windows 2000 - because XP uses an NT core (as I believe Vista does to some extent, or at the very least there are still NT hangovers) it also runs on XP.

However, both DAC - and also Sonic's wonderful ROM tool "eDVD" use XML extensively, and XML has undergone serious changes in W7, they have both been discontinued as they will *never* run under W7. I believe eDVD also won't run on Vista, although I have heard of it running (sort of) on Vista in compatibility mode - it makes me wonder if the authorcore is essentially incompatible with W7.

As far as the "RC" nomenclature goes, it's still a beta. The release version may well be very different under the hood. Only the actual release will tell us for certain. It might well be that a separate authoring system is the answer here - that's the way we work these days. One system is set up for graphics, another as an NLE, a third as a DAW and a fourth for authoring.

Report · Jun 15, 2009

You need to do following things to get it working -

1. Install the new pxhlp driver from http://kb.roxio.com/search.aspx?URL=/content/kb/General%20Information/000070GN&P ARAMS=

2. Turn off the sleep mode off in Windows 7.

Steps to turn off the sleep mode -

1. Go to control panel

2. Click on system and security

3. click on power option

4. click on change plan settings for Power saver

5. Set the "Put the computer to sleep" value to "Never"

Report · Jun 16, 2009

Hello, pgauba

1. Install the new pxhlp driver from http://kb.roxio.com/search.aspx?URL=/content/kb/General%20Information/000070GN&P ARAMS=
2. Turn off the sleep mode off in Windows 7.

Thank you for your reply.

I'm very happy that you are suggesting a solution for a computer freezing using Encore in Windows 7.

Could you please let me know how these actions will help?

Please note that, the issues are NOT related to the "disc burn" process.

I'm particularly afraid to install a Roxio driver without a good knowledge of what it's means, specially if the problems doesn't occur in the disc burning process or BD drive detection.

Also, related to Windows 7 "sleep mode", I don't see problems to deactivate it, but I would like to know how this is interfering with Encore.

Again, thank you very much for your kind help

Valter-Brazil

Report · Jun 16, 2009

Hello Valter,

Encore installs Pxhlp and that Pxhlp version is not compatible for windows 7. You need to install latest Pxhlp version from http://kb.roxio.com/search.aspx?URL=/content/kb/General%20Information/000070GN&P ARAMS=

Pxhlp is used for blu ray.

Windows 7 Sleep mode --

Some burning issues, if system goes in sleep mode.

- Pankaj

Report · Jun 17, 2009

I just checked this solution. It really works. It's a miracel. Or just technoligy?

Report · Jun 18, 2009

Has anyone else tried that patch in Windows 7...Valter? I have uninstalled W7 now so before I waste a bucket load of time it would be good to see if anyone else have tried it

Cheers, Dave

Report · Jun 18, 2009

I tried the patch yes, and it's still running fine and no problems with BluRay anymore.

Report · Jun 19, 2009

Davey:

The suggestion of Pankaj worked, but partly.

In fact, Encore no more lock and freezes the computer when I import files as H264 videos. However, I observe several typical program issues with serious problems of administration of machine resources.

As a test, I used a small 50 seconds H264 MP4 videoclip file, consisted of a slideshow with audio. The cursor always restraint and presents great difficulty to be manually moved in the timeline. When I get it to move, dragging the cursor on the timeline, it moves in "steps", with excessively long pauses to get it to move again.

When finally Encore gets to play the file, the image freeze in the monitor, in spite of the audio to be played without problems. A lot of times, doesn't appear any image, just a green screen that occupies the whole space of the monitor.

Somebody can think that it's a problem of few resources in my machine, however my processor is the ultimate Intel Core i7 975 overclocked @ 4.00 GHz, 6 GB of ultra-fast memory DDR3 triple channel, hard disks in RAID, videocard ATI HD 2900XT with 512MB memory; in other words, everything optimized for edition of videos.

In fact, the same H264 files play without problems in QuickTime and in Premiere Pro CS4. Therefore, I continue believing that Encore has serious problems with the 64 bits Windows 7.

I have the conviction that Adobe needs to deeply review the code structure of Encore for acceptable use in Windows 7.

Valter-Brazil

Report · Jun 21, 2009

Hi,

someone perhaps a solution?

http://forums.adobe.com/message/2054794#2054794

Will you have the preview?
Alt + Ctrl + Space

Thank you very much
Frank

System:
Software: Windows 7

Producttyp: SCALEO Pi 2662
Seriennummer: YSHU032658
Prozessor: Intel® Core™2 Quad CPU Q6600 © 2.40GHz 2,40 GHz
Arbeitsspeicher (RAM): 3,00 GB
Systemtyp: 32 Bit-Betriebssystem
Motherboard: G31T-M2 (ecsusa elitegroup) Zusätzlich habe ich noch eine zweite SATA-Festplatte eingebaut)
Chipset:Chipset G31(i945)+ICH7
In den 2 PCI Slots befindet sich eine FriztISDN-Karte
PCI Express x1-Steckplatz: TV-Karte Twin-Tuner: Pinnacle PCTV 7010iX
Eine Externe ESata 1 TB Festplatte
Ein IDE-Adapter, so dass ich mein CDRW-ESATA auch betreiben kann
Router:Router Fritzbox Wlan 3270
Switch: D-Link Desktop Switch 24x 10/100MBits ohne Lüfter DES-1024D

Extender: Linksys DMA

Report · Jun 21, 2009

Thanks Valter,

I'm going to re-install Windows 7 on a spare drive and try it with the patch. I'll let you know how I get on and will post my findings back here.

Dave