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baronvisuals
Participant
July 14, 2021
Question

Endless Beach Ball in Premiere Pro 2021

  • July 14, 2021
  • 9 replies
  • 7279 views

When I open projects in Premiere Pro 2021,  I get a beach ball and have to force quit to get it to stop. I have tried uninsalling, deleting preferences, nothing is working please help.

 

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      9 replies

      A
      Aleksandar23854318bwcn
      Participant
      June 10, 2023

      Adobe Premiere is just really looking like Crap.

      I mean whenever I want to work on my project the beachball is appearing and I have to reset the preferences. So I am ending up with 10 versions saved as recovery. Sorry, but this no longer looks like a professional Video editing Program.

      I have M1 Macbook and I am using 2022 I don't want to install the last version. Can anyone tall me why I have to reset PP?

       

        J
        Jason G
        Participating Frequently
        June 21, 2023

        Hi Aleksandar,

         

        I understand your frustration, and yes, the latest versions of PP are not the best.  But I think you need to update to at least 23.2.0.  It isn't the latest-latest, but it should get rid of your beach ball issues.  It worked for me and I no longer have to open a blank project at startup before I open a project that I am continuing to work on so it won't freeze.

         

        There are a lot of things that I am not terribly fond of with the new PP, but in talking to a friend who has been a beta tester for PP for a decade now, he says not to worry; a lot of "improvements" are coming for the next updates (they'll be getting rid of a few tabs, etc. and going back to a more familiar interface).

         

        Honestly, once you get used to the new Export tab (don't even bother using the Import tab, it is one of the most confusing things I've ever used - just hit Command I), you'll be fine.

        Keep all of your existing settings and presets to help ease you in and everything else is mostly the same.

         

        Jump in, the water is warm and will be getting better soon.

        J
        Jason G
        Participating Frequently
        September 27, 2022

        Hi Everyone, 

        I have been having this same issue recently and is incredibly frustrating.

         

        I think I have another workaround that is much easier and faster than trashing preferences and reconfiguring your setup, etc.

         

        I have tried to rename folders so that I get the media offline prompt.  It worked once.  Even when I relink, the beach ball spins.

         

        So, now I've been opening a NEW project each time I need to work on a current project.

        I just name it anything, "test", etc.

         

        Once that opens, things work as they normally would.

        Now go and open the project you actually want to work on.  Ta-da!  It works.  You can now close that test project and continue to work.

         

        Much, much faster than a lot of the other work arounds.

         

        BTW, I am running 

        Mac Pro (Late 2013)

        2.7 GHz 12-Core Intel Xeon E5

        64 GB 1866 MHz DDR3

        AMD FirePro D700 6 GB

        Premiere: 15.4.3

         

        Oddly, I am not having this same issue on my 2019 Macbook Pro.  I'm running the same 15.4.3 of Premiere.

         

        I hope this helps, it has definitely helped me but still does not excuse the fact that this is happening to us!

          J
          Jason G
          Participating Frequently
          September 27, 2022

          Forgot to mention I am on Mojave 10.14.6 on both of my machines.

          Long live Quicktime Pro!

           

          D
          doctorsney
          Inspiring
          May 18, 2022

          I would also like to add that it's totally shameful that there's no posted solution to this. Everyone else's suggestions are ultimately stopgap solutions.

           

          Why am I paying for software that I have to trash preferences just to get it to load?

          Jeff Bellune
          Jeff Bellune
          Legend
          May 18, 2022

          Since relatively few users are having this issue (reference the Pr 2022 UI topic), I suspect this is Pr having a bad reaction to whatever is going on in your system.

           

          Please note that not one person in this thread has listed their system specs, attached hardware or OS version. I guessed Mac because of the "spinning beach ball" description and because one person mentioned the Finder.

           

          "This doesn't work" is not a good basis for troubleshooting. You're correct that you shouldn't have to reset your prefs every time you launch, but that's not a common situation and so should be solvable given enough information.

           

          Until more info is forthcoming, may I suggest a random fix attempt by going to Preferences>Audio Hardware and setting Default input to No input?

           

          FAQ: What information should I provide when asking... - Adobe Support Community - 3929027

            Y
            Yelbom Ohw
            Participant
            June 19, 2022

            Thanks for this info, Jeff.

             

            For the edification of anyone else who's encountering this problem, I followed most of Jeff's suggestions (cleared plugin cache, deleted media cache files, & set audio input to no input) and it seems to have solved the problem for me.

             

            The problem came out of nowhere today when I tried to open a project I'm working on. Again, taking the aforementioned steps seems to have fixed the problem without the need to trash my preferences.

             

            My specs:

            Premiere Pro 22.3.1 (Build 2)

            2019 16-inch MacBook Pro 2.3 GHz 8-Core i9 running macOS 12.4

            32 GB Ram

            AMD Radeon Pro 5500M 8 GB graphics

            Most of the footage is XAVC S

            Mercury Playback GPU Acceleration has been on throughout the entire process

             

            Hope this helps someone

              D
              doctorsney
              Inspiring
              May 18, 2022

              hi there, so it's May 2022, I'm using Premier/Ae 2021 for my work on a Mac (Big Sur) and have the same issue.

              My 'solution' is to reset my preferences every time I load Premier. This is a waste of my time, not to mention the daily panic.

               

              I heard a TON of complaints about Pr 2022 being unreliable, so not interested in the boilerplate response of 'upgrade to the next version'. 

              J
              jmshrrsn
              Known Participant
              April 13, 2022

              I'm having the same issue with Adobe Premiere Pro 2022 April update (like today).

               

              Please... what is the fix???  Every project I am currently working on WILL NOT OPEN without hanging... I literally CANNOT EARN MY LIVING

               

               

              J
              jmshrrsn
              Known Participant
              April 13, 2022

              OK deleting the preferences worked but now I have to reset my workspace... Grrrrr

                A
                andrewh39423099
                Participant
                October 23, 2021

                I can verify that beach ball persists after deleting prefs. 

                It seems like it's having issues with the file system. I tried to save my project and it won't save. It's just spinning. Playback was frozen as well. Tried deleting media cache. It hangs doing that as well. 

                  Fresh Squeezed Creative
                  Fresh Squeezed Creative
                  Known Participant
                  October 5, 2021

                  Have had this issue from the start of 2021. Absolute garbage again, thanks Adobe.
                  Not sure what the point of software is if you can't even open a project?

                  I have done the exact steps as described here and still no result. 

                  The issue is opening previously opened files on startup. If you create a new project in 2021, it will open fine. Then, if you go File-Open Project, it will open the file it couldn't magically moments earlier.

                  AT OVER $70AUD A MONTH, THIS IS NOT F****** GOOD ENOUGH ADOBE. WHEN WILL THIS ISSUE GHET FIXED? 2027?

                    S
                    Community Manager
                    Shivangi_GuptaCommunity Manager
                    Community Manager
                    October 6, 2021

                    Hi there,

                    We understand this is not ideal. Would you mind testing the issue after resetting the preferences? FAQ: How to reset (trash) preferences in Premiere ... - Adobe Support Community

                     

                    Let us know the outcome.

                     

                    Regards,

                    Shivangi

                    J
                    JMHinde
                    Participating Frequently
                    October 6, 2021

                    Hi there Shivangi

                    I have tried resetting preferences and it worked for opening the project once.
                    However the problem returned the following time I opened the project.

                    And now the problem persists on every. single. project!

                    Nothing just opens as it should. Every time the beachball comes up, it's ridiculous.
                    The only workaround I have is documented above...

                    I have to rename the source folder for my footage.

                    Kartika Rawat
                    Community Manager
                    Kartika RawatCommunity Manager
                    Community Manager
                    July 15, 2021

                    Hi there!

                    Sorry to hear that. We can get this checked.

                     

                    Let us know.

                    Thanks,

                    Kartika

                    J
                    JMHinde
                    Participating Frequently
                    August 5, 2021

                    I'm having the same issue as the OP. I have uninstalled and re-installed the program. The only way I can get the project to open is by importing it into a new project. But as soon as I close that project, then the error happens again upon re-opening.

                    J
                    JMHinde
                    Participating Frequently
                    August 5, 2021

                    I have now deleted preferences and it seems to have worked.

                      Nancy OShea
                      Community Expert
                      Nancy OSheaCommunity Expert
                      Community Expert
                      July 14, 2021

                      [Moderator moved from Using the Community (forums) to Premier Pro.]

                       

                      Please ensure your computer meets or exceeds the minimum system requirements to run Creative Cloud + OS + all other apps you use. Check each one.
                      - https://helpx.adobe.com/creative-cloud/system-requirements.html

                      Assuming the computer systems are all good.

                      Which operating system do you have?  Please be specific.

                       

                      Nancy O'Shea— Product User & Community Expert
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