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Endless Beach Ball in Premiere Pro 2021

New Here ,
Jul 14, 2021 Jul 14, 2021

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When I open projects in Premiere Pro 2021,  I get a beach ball and have to force quit to get it to stop. I have tried uninsalling, deleting preferences, nothing is working please help.

 

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Adobe Community Professional ,
Jul 14, 2021 Jul 14, 2021

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[Moderator moved from Using the Community (forums) to Premier Pro.]

 

Please ensure your computer meets or exceeds the minimum system requirements to run Creative Cloud + OS + all other apps you use. Check each one.
- https://helpx.adobe.com/creative-cloud/system-requirements.html

Assuming the computer systems are all good.

Which operating system do you have?  Please be specific.

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Adobe Employee ,
Jul 15, 2021 Jul 15, 2021

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Hi there!

Sorry to hear that. We can get this checked.

 

Let us know.

Thanks,

Kartika

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Community Beginner ,
Aug 05, 2021 Aug 05, 2021

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I'm having the same issue as the OP. I have uninstalled and re-installed the program. The only way I can get the project to open is by importing it into a new project. But as soon as I close that project, then the error happens again upon re-opening.

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Community Beginner ,
Aug 05, 2021 Aug 05, 2021

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I have now deleted preferences and it seems to have worked.

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Community Beginner ,
Aug 05, 2021 Aug 05, 2021

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Update: Unfortunately I closed the project and have just tried to re-open and I'm facing the same issue again. This after deleting preferences and setting up Premiere back to how I like it. Incredibly frustrating experience during a paying job. This is hours of wasted time.

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Community Beginner ,
Aug 25, 2021 Aug 25, 2021

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Hi there

 

So after deleting my preferences this problem persists. I have found one work around though and that is to change the name of the folder where the footage is stored (in finder). This makes the footage offline when opening the project, but when I re-link it, the project works.

 

Still, this does not fix the root of the problem, but hopefully it could help Adobe find the bug?

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