error en premiere

[Brais34402291tx0w]

Hola, tengo un problema non Premiere, estoy editando y de repente no responde bien. NO puedo darle a play, No puedo editar, pero el programa no se cuelga ni me da ningún mensaje de error. Lo pero de todo esto es que no hay a quién preguntar. Será un buen progama de edición, pero no hay soporte técnico y no funciona bien, mi equipo es totalmente compatible con Premiere...  Me tendré que dar de baja!

[jane-e]

@Brais34402291tx0w 

I've moved your post from Using the Community (for questions about the forums) to Premiere Pro where you are more likely to get help.

Does your computer meet or exceed the recommended requirements?

https://helpx.adobe.com/premiere-pro/system-requirements.html

Jane

[Peru Bob]

Delete the Media Cache and Media Cache files:
https://community.adobe.com/t5/premiere-pro/faq-how-to-clear-your-media-cache-in-30-seconds-in-premi...

If that doesn't work, try resetting the preferences:
https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/...

If that doesn't work, try resetting the Workspaces:
Reset a workspace
Reset the current workspace to return to its original, saved layout of panels.
1. Do one of the following:
• Click the Workspace menu icon and select Reset to Saved Layout.
• Choose Window > Workspace > Reset to Saved Layout.
from here:
https://helpx.adobe.com/premiere-pro/using/workspaces.html

If that doesn't work, try Preferences > Audio Hardware and set Input to None.

If that doesn’t work, try updating or rolling back your graphics driver directly from the video card manufacturer’s site. If NVIDIA, do a clean installation of the latest Studio Driver (NOT the Game Driver).

If that doesn't work, try creating a new project and import the old one into it.

[Peru Bob]

What are the complete computer specs, including hard drives (how many, what kind, what is on each, what capacity, and how full)?