Error retrieving frame on multicam seqs in premier pro apple M1

[Parnika33850194cehd]

Hello!

I am working on a Apple M1 Pro, 32GB Ram, OS 14.6.1. Premiere pro 24.5. 

I am getting an error about retriving frames on some multicam interview clips that have in my timeline and when I export I'm getting mad gliches as well. Media encoder always fails to export these so I have to do each individual episode manuelly in Premiere. I tried digging around for a solution and everyone is saying to toggle Video rendering and playback but that is greyed out for me. Please let me know what my options are to stop getting glitches on my timeline from frame substittion im guessing?

[jamieclarke]

Hi @Parnika33850194cehd - We just released an update in beta that is a potential fix for these frame recursion errors.  Can you try downloading 25.0.0 build 29 or later and see if that helps your issue?  You can find it in the Creative Cloud desktop app in the sidebar labeled beta apps. 

Version 25 is part of our next major release so it is not backwards compatible to 24, but it would be good to know if this version helps your issue.  Thank You! 

[Parnika33850194cehd]

The new update did not help, same issues. 

[jamieclarke]

Can you let me know what build you were working with?  You can find that information in the menu bar Premiere Pro under "About Premiere" 

[Parnika33850194cehd]

Build 86

[jamieclarke]

What type of media are you working with?  You can right click your clip and select "Media File Properties" Can you post a screenshot.  Have you tried holding down "SHIFT" when opening premiere and select the checkbox reset media cache?  Please see pinned post for checking the beta where we have made some updates for a potential fix with the frame recursion errors.

[Parnika33850194cehd]

File Path: /Volumes/MOCA P/MM x LIVE NATION/FOOTAGE/Proxies/Day 1/A Cam/A001/807_0001.mov Type: QuickTime Movie File Size: 33.85 GB Image Size: 1920 x 1080 Frame Rate: 23.976 Source Audio Format: 48000 Hz - 16-bit - Stereo Project Audio Format: 48000 Hz - 32 bit floating point - Stereo Total Duration: 00:59:52:20 Pixel Aspect Ratio: 1.0 Alpha: None Color Space: Rec. 709 Color Space Override: Off Input LUT: None QuickTime Details: Movie contains 1 video track(s), 1 audio track(s), 0 closed caption track(s), and 1 timecode track(s). Video: There are 86228 frames with a duration of 1001/24000ths. Video track 1: Duration is 0:59:56:10 Average frame rate is 23.98 fps Video track 1 contains 1 type(s) of video data: Video data block #1: Frame Size = 1920 x 1080 Compressor = Apple ProRes 422 LT Quality = Most (5.00) Audio: Audio track 1 contains 1 type(s) of audio data: Audio data block #1: Format = 16 bit - Stereo Rate = 48000 Hz Compressor = uncompressed Timecode: Timecode track 1 contains 1 type(s) of data: Timecode data block #1: Start Time = 16:05:03:18 Reel name =

[Parnika33850194cehd]

 

I'll try the cache option

[Parnika33850194cehd]

I flattened my multicam interview clips as thats where the glitches appear in the render the most. They have reduced significantlye but are still present.  Has anyon encountered this before?

[jamieclarke]

Hi @Parnika33850194cehd - If you go to Settings > Media > uncheck "Enable Hardware accelerated decoding" and "Enable ProRes hardware accelerated encoding". Then restart your project.  Do you still see the glitches?

[Christian5F84]

This error happened to me, but this fix solved the problem (Apple M2 Ultra, Sequoia 15) :  Settings > Media > uncheck "Enable Hardware accelerated decoding" and "Enable ProRes hardware accelerated encoding".

[jamieclarke]

Hi @Parnika33850194cehd - Any updates were you able to test?

[Parnika33850194cehd]

Hey sorry - yes I do still see the glitches

[jamieclarke]

Hi @Parnika33850194cehd - Checking in, can you try one thing for me on the latest version of Premiere?  Please try exporting with Switching to 2-pass VBR, or CBR resolves the issue?

[jamieclarke]

Hi @Parnika33850194cehd - I see that you are using Proxies,  Did you use Premiere to make your Proxies or another source? What is the properties of the original source of your material?