Essential sound panel presets missing

[Hamblok]

Hi all,

Since the new update of 11.1 I wanted to test the new essential sound panel, but I have no presets available to work from. Also the match loudness will not work.

On other machines at my work, the presets are available. Even when uninstalling and reinstalling Premiere 11.1 they are not available.

Is there a possibility to manually copy these presets from other machines?

[Ann Bens]

Might want to contact Support.

[Carpishere]

Yes. I tried the steps mentioned above and it didn't work. Any updates on resolving the issue. I've been on the line over an hour waiting to connect with customer service.