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Since the new update of 11.1 I wanted to test the new essential sound panel, but I have no presets available to work from. Also the match loudness will not work.
On other machines at my work, the presets are available. Even when uninstalling and reinstalling Premiere 11.1 they are not available.
Is there a possibility to manually copy these presets from other machines?
Here is the solution:
- close premiere
- go to documents>Adobe>Premiere pro>12.0>Profile-'user'>Settings [windows version]
- there is a folder names "EssentialSound"
- MOVE this folder anywhere else (on the desktop for example) - don't copy: move it
- restart premiere: this folder would be recreated automatically
For me it works
Hope it helps
Might want to contact Support.
Yes. I tried the steps mentioned above and it didn't work. Any updates on resolving the issue. I've been on the line over an hour waiting to connect with customer service.