Essential sound panel presets missing

[Hamblok]

Hi all,

Since the new update of 11.1 I wanted to test the new essential sound panel, but I have no presets available to work from. Also the match loudness will not work.

On other machines at my work, the presets are available. Even when uninstalling and reinstalling Premiere 11.1 they are not available.

Is there a possibility to manually copy these presets from other machines?

[Induction Studios]

Worked for me too, thanks!

[Leapnlarry]

i am missing the music presets like "balanced background music",  When i tried doing the procedure described here, move the essential sound folder, it does not recreate the folder on PP restart and the presets do not show up again.  I am trying an update to CC and see if that works.

[Ann Bens]

FAQ: How to reset (trash) preferences.

[cosaen95400532]

Essential sound panel presets missing in PREMIERE PRO CC 2020

PRESETS NOT APPEAR. There is no Audio presets e.g. Balanced Male Voice, Balanced Female Voice, From Distanse, From Telefone etc. (on dialogue, music, SFX, ambience) in Premiere Pro cc 2020. I work on Premiere ver. 2020/14.4.0 (build 38). The sequence I am working on is a 2160p on a "very low budget" independend feature documentary. How I can obtain and/or install?
(In the opposite, in my cheaper laptop with version 14.0.2 (BUILD 104) where I attended the lesson of Adobe "Working with Audio" these presets appear normally.)

[MAXWELL31902666n0ua]

facing same issue here 

[llilli]

This does not work, at least on the Enterprise edition. The Essential Sound folder was not recreated automatically.

[Ann Bens]

Might want to contact Support.

[Carpishere]

Yes. I tried the steps mentioned above and it didn't work. Any updates on resolving the issue. I've been on the line over an hour waiting to connect with customer service.

[James263629291v87]

This is still an issue in December 2023 and am still using this hack to fix it.  SITFO adobe.