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Export a video but one audio line was missing.

New Here ,
Dec 16, 2020 Dec 16, 2020

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Hello,

I've just finished working on a documentary and exported it but turns out there's an audio lines missing in some part. However, all the missing audios can be heard when listening with head phone or play it on PC with players like VLC, windows media player (I've try with players I have) and also on Youtube, Drive etc. The sound is silenced when I play it on my phone with no headphones, or play it with any speakers. I can hear other parts like music and ambience sound except for the voiceover. Also, all the missing audio parts are from the video which was shot with the same camera. Please help, I've been digging every forums and websites for this kind of error but found none. I'm supposed to deliver the files tomorrow too.

 

Best.

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Audio , Error or problem , Export

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New Here ,
Dec 16, 2020 Dec 16, 2020

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https://youtu.be/yOaC86tQeYI

 

There was supposed to be voice over after 00:13 mark.

Uploaded by Thiha Aung on 2020-12-16.

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Advocate ,
Dec 16, 2020 Dec 16, 2020

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Post a screenshot of your export settings, the audio tab. And also one for your timeline and sequence settings.

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New Here ,
Dec 16, 2020 Dec 16, 2020

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Audio Export setting.JPGexpand imageAudio Export setting 2.JPGexpand image

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Advocate ,
Dec 16, 2020 Dec 16, 2020

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Ok, so the export settings seem fine.

The issue can be that your voice over is directed (panned) to only one channel (left or right). You need to "center" your voice over so it's output to both channels (left and right).

If you post a screenshot of your timeline, plus the track audio mixer window, we might be able to figure it out.

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Community Expert ,
Dec 16, 2020 Dec 16, 2020

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Turn off max render if you have a dedicated gpu card.

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Community Expert ,
Dec 16, 2020 Dec 16, 2020

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A common problem, the faulty audio track is out of phase add the fill left with right effect to the faulty clip. This is often caused by plugging an XLR microphone into a 3.5mm stereo camera input using the wrong cable.

 

See:

https://community.adobe.com/t5/premiere-pro/exporting-audio-in-mono/m-p/11667679?page=1#M316506

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