Export problems with audio and frame rate

[RazanAlSalah]

Hi

Please check my source and export settings below: everything is straight-forward. Still, I'm having these 2 problems in the exported video:

1- The video is in slow motion although the source footage, sequence settings and export settings are all set on 60fps. When I play the sequence in Premiere I also view it at 'normal' speed.

2- The video is missing one of the audio tracks although the source audio, sequence settings and export settings are all set in stereo. When I play the sequence in Premiere, I hear all the sound and the master track is responding to both tracks....

Please help! Thank you!

[Meg The Dog]

Can you post a screen shot of your sequence settings?

Can you post a screen shot of your timeline showing the tracks?

With what player are you playing the exported file and see the slow motion?

Why do you have such a odd frame size?

Have you tried exporting from Premiere using Match Sequence  Settings, seeing if that exported file plays as expected, and if so then take that file into Media Encoder to create your deliverable file?

MtD

[RazanAlSalah]

Thank you Meg!

Here are my sequence settings and audio tracks. My video is a screen recording from my retina display laptop, so I kept source footage specs. Quicktime is playing the exported file in slow motion (which doesn't make sense because it's a quicktime file.)

Exporting now using sequence settings..

[Meg The Dog]

Did you try doing the export using Match Sequence Settings and then seeing if that exported file plays as expected?

What are you intending to do with the (final) exported file - post it on the web, deliver it as a computer file, etc.?

MtD

[RazanAlSalah]

When I select match sequence settings, it locks exports specs on 1920x1080 although the sequence is at 2880x1800

This is to post online for now but eventually for installation projection.

[Meg The Dog]

Please post a screen shot of the Export Setting Summary when you click the box for Match Sequence Settings.

RazanAlSalah  wrote

This is to post online for now but eventually for installation projection.

OK, you have a bit of project  on your hands. Video works best and is most interchangeable with other devices/platforms when you use one of the video standards formats.

Questions:

1) Are you on deadline for this?

2) Where did the 60 fps come from? Is that the frame rate of your screen recordings?

3) Is there any real video involved in your project - such as clips shot with a video camera?

4) What are these markers sitting on?

MtD

[RazanAlSalah]

Thank you so much for your help.

I am on a deadline this week. I needed the video in an hour, initially, but now I have no choice really.

The markers are just captions.

Here are the match sequence settings specs:

[Ann Bens]

Match sequence settings will export to the preview settings which is 1920x1080.

The codec (mpeg4-video) might not support 2880x1800 in QT.

[RazanAlSalah]

I was able to change sequence settings to 2880x1800 and match sequence settings to export it in QT mp4 video. Progress!

I still have 2 issues:

1- The exported file plays in slow motion, although source frame rate = sequence frame rate = export frame rate....plus the fact that the sequence plays out at normal speed and the export is matching sequence settings.

2- the 2nd audio track (A2) is not audible in the exported file.

Please check images above for screenshots of my sequence, sequence settings and export settings

Thanks again for all your help

[RazanAlSalah]

I was able to change sequence settings to 2880x1800 and match sequence settings to export it in QT mp4 video. Progress!

I still have 2 issues:

1- The exported file plays in slow motion, although source frame rate = sequence frame rate = export frame rate....plus the fact that the sequence plays out at normal speed and the export is matching sequence settings.

2- the 2nd audio track (A2) is not audible in the exported file.

Please check images above for screenshots of my sequence, sequence settings and export settings

Thanks again for all your help

[Meg The Dog]

Duplicate your finished sequence, then working on the copy you just made:

Change the sequence settings to this:

and then export your sequence with the Match Settings Box checked:

This will export a very large file. Once it is exported, take it into QuickTime Player and see if the video plays correctly and all the audio is there.

MtD

[RazanAlSalah]

Thanks Meg

The frame rate worked out!

The audio however is still exporting only bits and pieces actually...I tried switching the sounds that are being left out to other tracks and the sounds that are exporting and the same sounds are still missing from the export. I tried deleting the files from the bins and reimporting them and reworking them and re-exporting and still it won't export these clips! I'm going crazy...

[Meg The Dog]

OK, you used the Match Sequence Settings button only, correct? Don't try to manipulate the audio in the export settings panel if that is what you are doing.

You need to solve this problem by working methodically. Randomly doing stuff is not going to solve it.

Our first, absolute #1 goal is to be able to export the sequence to a file using only the Match Sequence settings box and no other adjustments - so getting you a file that shows your video as expected and has your audio as expected.

If you did that export only using the checked Match Sequence Settings box and you don't hear the audio the same as you do when playing the timeline in Premiere, post back - Post a screen shot of your sequence settings, and a shot of your timeline that shows the audio controls on the left hand side of the timeline.

Also reconfirm that when you play the timeline, all audio plays as expected.

MtD

[RazanAlSalah]

I exported with Match Sequence Settings only and the file does not have all the audio.

I've now brought back the exported video back into premiere, added the missing audio, and exporting it again (also with match sequence settings only). is that useful you think?

Otherwise, I'll stop this export and take those screenshots you asked of me.

Thanks

[Meg The Dog]

Complete what are doing and see if you get the video you expect and the audio you expect.

MtD

[RazanAlSalah]

Still no audio...

Here's a screengrab of my sequence and then a zoomed screengrab of one of the clips that is just randomly not exporting (could it be the frequency it's at? it's very distorted...it's actually a sound that was slowed down to 5% speed)

Here's a screengrab from my export (match sequence settings)

[Meg The Dog]

OK, so you hear this sound when playing the timeline, and then when you play the exported file -  on the very same computer using the very same speakers - you don't hear the sound, is that correct?

Is it only sounds that you have applied this speed change to that are missing in the exported file?

Click on one of the sound clips in the time line that does not show up in the export. Once it is selected, right click on it and choose Render and Replace.

Once it has been replaced with the rendered file, put a mark in on the timeline about 10 seconds before the clip and a mark out about 10 seconds after the clip.

Now do an export with the  export set to Source Range Sequence In to Out, with the Match Sequence Settings box checked.

Check the exported file - do you hear it now?

MtD

[Ann Bens]

Is your source material really 60p or is it 59.94?

Is your source material of constant framerate?

I would not use match sequence settings but rather a preset.