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Exported video not playing

Community Beginner ,
Jul 04, 2021 Jul 04, 2021

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I keep exporting my video (33 minutes long) and it will say that it successfully exported and the time stamps will show that the video is in fact 33 minutes long. But when I go to play the video, it will play and then stop at some point in the video and then start over again from the beginning. When I try to click the seek button passed that stopping point, the video will just restart. It's saying that the full video is exported but it's not and it won't play the full video. I have no idea what to do. 

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Error or problem, Export

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correct answers 2 Correct answers

Adobe Community Professional , Jul 05, 2021 Jul 05, 2021
Try turning off Maximum Render Quality. You only need that when exporting to a size different than the sequence. Try exporting someplace other than One Drive.

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Adobe Community Professional , Jul 05, 2021 Jul 05, 2021
Change your Source Range to Entire Sequence.

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Explorer ,
Jul 04, 2021 Jul 04, 2021

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It might be something with your system's player. You may want to import the rendered video into Premiere and see if plays fine in Premiere.

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Adobe Community Professional ,
Jul 04, 2021 Jul 04, 2021

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It might be something with your system's player. You may want to import the rendered video into Premiere and see if plays fine in Premiere.

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Community Beginner ,
Jul 04, 2021 Jul 04, 2021

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Just tried that, it's only coming up as the few minutes that actually play. So instead of being 33 minutes long, it's only 1 minute long 

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Community Beginner ,
Jul 04, 2021 Jul 04, 2021

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  • Also forgot to note that, I tried uploading it to YouTube to see if the full video would play and it didn't. It ended at the stop point. So instead of it saying that I uploaded a 33 minute long video, it said that I uploaded a 20 minute long video 🤦🏾‍:female_sign:

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Community Beginner ,
Jul 04, 2021 Jul 04, 2021

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Update: I tried to export it again and this time only one minute plays before it restarts. 

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Adobe Community Professional ,
Jul 04, 2021 Jul 04, 2021

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Please use the free MediaInfo and post a screenshot the properties of your media in tree view:
https://mediaarea.net/en/MediaInfo

Many users are having issues with VFR. If the file is variable frame rate, use Hand brake to convert to constant frame rate:
https://handbrake.fr/downloads.php
Here is a tutorial:
https://www.youtube.com/watch?time_continue=34&v=xlvxgVREX-Y

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Adobe Community Professional ,
Jul 04, 2021 Jul 04, 2021

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Also:

 Can you post screenshots of your timeline and your output settings?

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Community Beginner ,
Jul 05, 2021 Jul 05, 2021

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Screenshot (2).png

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Community Beginner ,
Jul 05, 2021 Jul 05, 2021

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Screenshot (3).png

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Adobe Community Professional ,
Jul 05, 2021 Jul 05, 2021

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Change your Source Range to Entire Sequence.

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Community Beginner ,
Jul 05, 2021 Jul 05, 2021

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About to try it right now! 

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Adobe Community Professional ,
Jul 05, 2021 Jul 05, 2021

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Try turning off Maximum Render Quality. You only need that when exporting to a size different than the sequence.

Try exporting someplace other than One Drive.

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Community Beginner ,
Jul 05, 2021 Jul 05, 2021

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I'm exporting it right now to my sd card that has 128GB, I turned off maximum render quality and I also changed the source range to entire sequence. I will update as soon as it's finished! 

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Community Beginner ,
Jul 07, 2021 Jul 07, 2021

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It worked! Thank you all for the amazing help!!!

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