Exporting - video unplayable

[staff-office-help]

HELP! I have been trying and trying to export a video that can be uploaded to Youtube and Gdrive. When I upload it into Youtube, the "processing is abandoned." When I try to upload on Google drive, the "video is unplayable." When I try to play it on my laptop, it isn't compatible with Quicktime.

I have tried so many different export settings.

What export settings do I use for Youtube/Google Drive?

Please help.

Thank you!

[John T Smith]

When you post a question you always need to tell the Adobe program you are using
There are MANY programs in a full subscription, plus other non-subscription programs
Please post the exact name of the Adobe program you use so a Moderator may move this message to that forum

[staff-office-help]

Sorry! I failed to mention in my original post:

I am using Premiere Pro 2024 Version 24.4.1 (Build 2).

Thank you, John!

[jane-e]

@staff-office-help 

I've moved your post from Creative Cloud services to the Adobe Premier pro forum for you.

Jane

[staff-office-help]

Thank you, Jane!

[Ann Bens]

Please post screenshots of MediaInfo info in Treeview on footage used, sequence settings and export settings.

https://mediaarea.net/en/MediaInfo

[staff-office-help]

Hi Ann, is there a way to get this data without having to purchase Media Info?

[R Neil Haugen]

MediaInfo is free. Always has been.

Although figuring out which "download" button to use on the normal MediaInfo site is a guessing game first time.

[staff-office-help]

Yes, indeed. I downloaded one allegedly for Macs but it seemed like a very old version?

[Warren Heaton]

Try setting the Format to "H264" and the Preset to "Match Source - Adaptive High Bitrate".

[staff-office-help]

Hi Warren,

Thank you for the suggestion. This still did not work.

[staff-office-help]

EDIT: I resorted to using iMovie and was able to export an MP4 file for Youtube and Gdrive. If the issue persists in the future, I will revisit this. Thank you so much everyone for the suggestions.

[R Neil Haugen]

A screengrab, drag/dropped directly into the text reply box, would be so helpful.

Of the entire export dialog, so we see all the settings chosen.

Which preset did you try, by the way? What is your sequence framesize/rate?