FAQ: Troubleshooting Premiere Pro: How to Diagnose and Fix Common Problems

[Kevin-Monahan]

Hello Community!

I wanted to let you know about a new article by community expert Jarle Leirpoll. Thank you, @Jarle Leirpoll   See best practices here: Troubleshooting Premiere Pro: How to Diagnose and Fix Common Problems.

Let me know if it helps you.

Thanks,
Kevin

[Kevin-Monahan]

Other articles by Jarle Leirpoll

• Adobe Premiere Pro Best Practices and Workflow Guide
• The Ultimate Guide to Premiere Pro’s Render Quality and Bit Depth Settings
• Multicam Tips & Tricks for Premiere Pro Editors
• How frame rate and shutter speed affects your video
• Free eBook on Making MOGRTs

[Averdahl]

This post should be pinned. 🙂

[Kevin-Monahan]

Good idea. I'll do it. I also added a link to it in the main troubleshooting doc at the very top.

Kevin

[Remote Index]

@Kevin-Monahan 

Thanks, Kevin,

I'm interested to know how Adobe is approaching solutions to these "common problems". For example, are there plans to automate each those "fixes".

Edit: I see he mentions a beta feature which addresses 'reset app preferences' in his post, but I'm wondering about the whole list.

R.

[Remote Index]

Kevin,

One caveat needs to be added. One of his "fixes" relies on using the Interpret Footage command. Using this command is not supported by Adobe if you're using a proxy workflow, and he should mention this when he suggests it.

Come to think of it, he should probably mention the proxy workflow limitations in his list of things to check. (ie. if you have used Modify Audio Channels/Timecode/Captions or  Interpret Footage and you are using a proxy workflow, it could be the source of problems.)

R.

[Michael30710761ea4u]

The solutions can only be attempted after the problem is diagnosed. Most users don't know anything is corrupt, they simply have a number of lag issues, crashes, spinning ball and the like... This may as well be un-pinned. I wasted time coming here thinking this would help me and I'm sure others are lead here by the misleading title.

[Warren Heaton]

Even if everything in Premiere Pro is working as expected, this is a good read for new and experienced users to be informed about the many files that allow the software to function as expected and have a quick reference to refer back to later. 

With the list of files right at the start of the article, users can decide to read the whole thing or jump right to a corresponding section for detailed instructions.

[bb7775264]

Can I revert to previous version? 24 is broken.

[Qaasim24703952vzc3]

I got the same issue. Donwloaded version 24.03 and it doesn`t work. Now, the other versions arent working too, even the system requirements are given. help!

[Phil Eastabrook]

PP 24.6.1 Build 2 not transcribing dialogue - I was getting the watermark transcribed in the music track but it wasn't seeing the dialogue. After some searching realised it was due to mxf clips so the work around is to export and import a wav file with the audio which it saw and transcribed straight away.

[G30VA]

After an update, video previews/ playback will not show (black Screen) audio plays. I've tried reinstalling GPU drivers (Game & Studio), Deleting cache, and Uninstalling and Re-Installing Adobe Cloud and Premier. The only thing that "works" using the "Use Software Rendering only (one time only)" option.  It takes forever to export but it's the only workaround I could find.  It used to work just fine before the most recent update. Any pointers?

[Sumeet Kumar Choubey]

Hi there,

We're sorry to hear about this. Are you still experiencing this issue? If so, please let us know the version of Premiere Pro that you are using & about the GPU and its driver version.

Thanks,

Sumeet

[dion43]

I never had issues with 2024, but 2025 is a mess. Any articles about that?

[Sumeet Kumar Choubey]

Hi dion43, 

Sorry about the poor experience. Please elaborate the issue you are experiencing with Premiere Pro. We're here to help, just need more info.

Thanks,

Sumeet

[G30VA]

Hello,

After an update I was unable to use Premier. All the videos will show black (audio will play) but no frames. I had to downgrade to an older version to be able to use the application. I tried everything I could find in forums and or Youtube but nothing worked. As of now I am like 3 versions behind.

Thanks for reaching out.

[cid:pre-tec0-91-34-38logo-54_87be0cd4-13a6-4a02-bce5-6d5126b84bf1.png] Diego Ramirez
AutoPatch Proj Execution/Optimization Mgr
PRE-TEC, a division of
The Willamette Valley Company
Eugene, OR
541-606-5036 Cell
[cid:pretec-linkblue_8703b071-d6f8-47a3-930c-b45fd7dab9b6.png]<>

[dion43]

My issue is that everything seems to be incredibly laggy, though it is worse on lengthier, more complex sequences. Scrubbing is jerky, playback is slow to start (three seconds after hitting the spacebar), then when things do play they often won't stop until several seconds after hitting the space bar (this occurs primarily in the source window) . However, the thing that seems most odd to me is that simply changing the timeline display setting takes 8-10 seconds. I hadn't experienced any of these issues to such a degree in previous builds.
I dismantled my sequence trying to determine if there was a particular layer or clip causing issues and that turned up nothing. I also got rid of a few archival clips that were different frame rates, and that had no effect either.
I will say that I had just convereted my project to a production hoping looking to save time on opening and saving. This is really when I started noticing the lag issues.
As for tech specs, I'm using 25.2.3 on a 2017 iMac running Ventura 13.7.5. I am also working with proxies of nearly all of my footage.

[kiley_5173]

If Premiere Pro crashes, lags, or shows errors, start by updating the software and your GPU drivers. Clear cache files via Preferences > Media Cache. Disable third-party plugins to rule out conflicts. Use Software Only rendering under Project Settings if hardware acceleration causes issues. For playback problems, lower the resolution or use proxies. Reset preferences (hold Alt while launching) as a last resort. Always keep your system and Premiere Pro up to date for best performance.