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FIXED: Export issue for H.264 and HEVC with Premiere Pro 23.1

Adobe Employee ,
Dec 13, 2022 Dec 13, 2022

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This issue has been fixed in Premiere Pro version 23.2.  Please update to get the fix.
 
We have identified a file name issue affecting H.264 and HEVC/H.265 exports on Windows with Premiere Pro 23.1
 
The issue impacts H.264 and HEVC/H.265 exports to folders with names that use double-byte characters, such as Chinese, Japanese, Korean, or extended ASCII characters, like accents and umlauts. Affected users will see this message: File importer detected an inconsistency in the file structure of %filename.mp4%. Reading and writing this file’s metadata (XMP) has been disabled.
 
If you are experiencing this issue, use one of these options:
  • Please update to version 23.2 where the issue is fixed
  • The following workarounds are for 23.1
    • Choose an export destination folder that uses only single-byte ASCII English characters (no accents, umlauts, etc.)
    • Export to a different format, such as Apple ProRes.
    • For H.264 exports only: disable hardware-accelerated encoding.
TOPICS
Error or problem , Export , Hardware or GPU

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correct answers 1 Correct answer

Adobe Employee , Feb 16, 2023 Feb 16, 2023

I'm pleased to announce that Premiere Pro version 23.2 has just been released with a fix for this issue and some other nice features.  Please update to get the fix.

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correct answers 1 Pinned Reply

Adobe Employee , Mar 09, 2023 Mar 09, 2023

  

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replies 431 Replies 431
New Here ,
Feb 01, 2023 Feb 01, 2023

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merci pour le retour, je vais regarder ça en effet !

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Adobe Employee ,
Feb 01, 2023 Feb 01, 2023

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I understand how frustrating that can be. It's a bug. Sorry about that, Hélène. See these workarounds until a fix is posted: https://community.adobe.com/t5/premiere-pro-bugs/premiere-23-1-export-error-quot-file-importer-detec... I hope the info helps.

 

Thanks,
Kevin

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New Here ,
Feb 18, 2023 Feb 18, 2023

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I am unable to export my project.
I am getting the following error:
"File importer detected an inconsistency in the file structure...Reading an writing this file's metadata (XMP) has been disabled"
What can I do to fix this...? 

 

Windows 10
19045.2604

Premiere Version 23.1.0

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Community Expert ,
Feb 18, 2023 Feb 18, 2023

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Update to 23.2.

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Community Beginner ,
Mar 11, 2023 Mar 11, 2023

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Hola! Podrías indicarnos si también se solucionó el problema con las actualizaciones de After Effects? Sigo utilizando la versión 22.0 que no presentaba errores y quiero saber si ya la puedo actualizar. Saludos!

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New Here ,
Jul 20, 2023 Jul 20, 2023

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I have the latest version and still im having the problems

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New Here ,
Dec 08, 2023 Dec 08, 2023

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I'm also having problems until this day. 

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